Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

I’m a bilingual International Business professional with over 2 years of experience in the Real Estate industry. I have a strong understanding of the full real estate cycle, having worked on both the acquisition side (conducting cold calling, lead qualification, and initial negotiations) and on the disposition side as a Disposition Manager, coordinating with buyers, managing property information, and supporting transactions through closing.

This dual exposure has given me a well-rounded perspective of how deals move from lead generation to closing, and the importance of speed, organization, and accurate communication at every stage.

I’ve worked with CRM systems to track pipelines and maintain clean, updated records, used Excel to organize property data and analyze numbers and relied on tools like Google Workspace and email management systems to coordinate communication efficiently.

I’m very process-oriented, detail-focused, and proactive when it comes to follow-ups especially in fast-paced environments where timing directly impacts revenue.

Hi there! I'm Sunny 👩🏽‍💻 a dependable and hardworking professional with experience in customer service and administrative tasks. I'm passionate about helping teams stay organized and making sure things run smoothly behind the scenes. I'm great at managing client interactions, handling schedules, and keeping things on track. I love using digital tools to make work more efficient and improve the customer experience. I'm adaptable, detail-oriented, and always ready to jump in and support wherever I'm needed.

✅If you're looking for someone reliable, proactive, and ready to add value to your team — let’s connect! I’d love to be part of your next project or company 🌟

Legal Administrative Assistant and Intake Specialist with 5+ years of experience supporting U.S. law firms in client intake, lead qualification, case screening, and sales-driven consultations. Proven ability to manage high-volume inbound and follow-up communications, accurately gather case facts, and convert qualified prospects into retained clients while maintaining empathy, professionalism, and confidentiality.

Strong background in legal intake, claims review, CRM management, quality assurance, and sales performance tracking, with hands-on experience working alongside attorneys to improve consultation readiness, documentation accuracy, and same-day sign-ups. Adept at handling sensitive legal matters, explaining legal processes in clear terms, and guiding clients through next steps with confidence.

Detail-oriented, results-driven professional with formal training in International Business and practical experience in legal operations, paralegal support, and intake sales, bringing a structured, compliance-focused approach to client care and revenue generation within fast-paced law firm environments.

Bilingual (English/Spanish) professional with over 2 years of experience in the BPO industry, supporting healthcare, finance, legal, and streaming campaigns. Skilled in customer service, sales support, and appointment coordination, with a strong ability to handle high-volume interactions while maintaining excellent service quality. Known for clear communication, fast adaptability, and consistently meeting performance targets in fast-paced environments.

Professional Experience

Patient Care Coordinator

Managed patient interactions, scheduling, and follow-ups in a fast-paced healthcare environment

Delivered empathetic and high-quality support while ensuring compliance with healthcare procedures

Maintained accurate patient records and handled sensitive information (HIPAA trained)

Coordinated appointments and ensured a smooth patient experience

Customer Service Representative (BPO)

Handled 80+ inbound and outbound calls daily across multiple campaigns

Resolved customer inquiries efficiently while maintaining high satisfaction scores

Built rapport quickly and handled objections with confidence and professionalism

Followed structured workflows and consistently met KPIs and performance targets

Core Skills

Fluent English (C2) & Spanish (Native)

Customer Service & Sales Support

Appointment Setting & Lead Handling

CRM Systems & Data Management

Objection Handling & Rapport Building

Multitasking & Time Management

Additional Information

HIPAA Trained

Remote Work Experience

Highly adaptable, coachable, and performance-driven.

I’m a bilingual professional (Spanish–English) with 7+ years of experience working directly with U.S. clients. I’ve led teams, handled operations, improved retention, and supported growth using clear communication and data-driven decisions. I’m client-facing, easy to work with, and focused on making things run smoothly while delivering real results.

Soy un creador latino con una fuerte pasión por la producción audiovisual, la comunicación y el trabajo remoto. A lo largo de mi experiencia he desarrollado habilidades sólidas en grabación de video, desde la planificación visual y técnica hasta la ejecución en distintos entornos. Me enfoco en capturar imágenes que transmitan emociones, claridad y propósito, ya sea para contenido comercial, institucional o proyectos creativos. Entiendo el valor de una buena iluminación, composición y narrativa visual, y disfruto encontrar la manera de que cada toma cuente algo significativo.

Además, cuento con amplia experiencia en edición de sonido y fotografía y diseño, lo que me permite complementar mis producciones con un acabado profesional. En sonido, trabajo limpiando voces, ajustando niveles, añadiendo ambientación y asegurando que todo el contenido sea claro, agradable y coherente. En fotografía, me especializo en retoque, corrección de color, ajuste de iluminación y edición orientada a destacar productos, personas o ambientes. Estas habilidades me ayudan a entregar materiales completos y consistentes, manteniendo siempre un alto estándar de calidad.

La locución es otra de mis áreas fuertes. Tengo la capacidad de interpretar textos con el tono adecuado para cada tipo de proyecto: comercial, informativo, narrativo o institucional. Me gusta transmitir cercanía, confianza y profesionalismo usando solo la voz, y entiendo la importancia de la dicción, el ritmo y la intención para conectar con la audiencia correcta.

Además del ámbito creativo, también tengo experiencia en ventas online y servicio al cliente, lo que me ha permitido desarrollar una mentalidad orientada a las necesidades reales de las personas. He trabajado ayudando a clientes a encontrar soluciones, respondiendo con paciencia, claridad y rapidez. Entiendo lo importante que es tratar a cada cliente con respeto, escuchar activamente y generar una experiencia positiva desde el primer contacto. En ventas digitales, sé cómo presentar productos, comunicar beneficios y acompañar el proceso de decisión de una manera honesta y profesional.

Me considero una persona responsable, adaptable y con excelente capacidad de comunicación, cualidades que facilitan el trabajo remoto y la colaboración con equipos internacionales. Disfruto aprender cosas nuevas, asumir retos y mejorar constantemente mis habilidades técnicas y creativas. Estoy acostumbrado a organizar mis tiempos, trabajar con disciplina y entregar resultados dentro de los plazos establecidos.

Mi objetivo es seguir creciendo profesionalmente y aportar mis talentos a empresas o proyectos que valoren la dedicación, la calidad y la creatividad. Busco oportunidades donde pueda unir mis habilidades audiovisuales, comunicativas y de atención al cliente para producir contenido que conecte, informe o inspire. Creo firmemente en el poder del trabajo remoto como una puerta abierta para expandir oportunidades, compartir talento y construir experiencias profesionales más flexibles y humanas.

Estoy listo para colaborar en proyectos donde pueda aportar valor real, compromiso y una actitud positiva, siempre buscando la mejor versión de cada resultado.

My name is Alejandro and I’m from Cali, Colombia. I consider myself a very organized, responsible, self-motivated, optimistic and detail oriented person.

Currently, I am the manager of an Italian restaurant and I have plenty of experiencie in customer service and financial analysis, since I worked for 5 years in a company that manufactures folding cartons.

The first 2 and a half years, I was assigned as a customer service representative. My main function was to registered purchase orders sent by clients, to keep updated finished goods inventory and also, provide solutions to complaints within the company policies. I learned how to work under pressure and improved my communication skills, since I had to attend customers both in Spanish and English.

Then I was promoted to the position of Quotation Coordinator in which I worked as well for 2 and a half years. This was a very challenging position, since it required a high level of financial analysis. I had to prepare accurate and timely quotations according to the need of the clients and the information provided by the Sales Department, which is higly confidential and sensible information.

Now that I’m an entrepenur and that I have more free time, I would like to have a separate source of income. That’s why I’m interested in a part-time remote position.

Bilingual in Spanish and English, I bring a unique blend of marketing, brand strategy, graphic design, and construction drafting experience. My creative and technical skills help me deliver practical, visually impactful solutions.

With 7+ years in Australia, I've built strong communication and teamwork skills while gaining a global outlook. I create brand strategies, digital campaigns, visual merchandising, and technical drawings with tools like AutoCAD, Revit, Canva, and Adobe Creative Suite.

I am passionate about projects where innovation, design, and strategy come together. I am open to remote or on-site opportunities in marketing, digital media, graphic design, or technical drafting for construction.

High-energy, proactive Executive Assistant and Appointment Setter with 4+ years of experience managing administrative operations. Proven track record in increasing sales by 20% through assertive communication and meticulous follow-up. Expert in CRM management, Google Workspace, and AI tools (ChatGPT) to optimize company workflows. Operations-focused professional with experience supporting U.S.-based companies in healthcare insurance and customer service. Strong background in supporting business owners, coordinating schedules, client communication, billing, quotes, payment follow-up, database management and ensuring smooth day-to-day operations and revenue growth.

Seasoned Social Communicator, Journalist, and SEO Copywriter with over 25 years of experience in content creation for print and digital media, and 15 years specializing in SEO-driven strategies. Expert in bilingual SEO writing, editing, and optimization.

Responsible, motivated, and dedicated professional with extensive experience in various areas of the shipping sector, demonstrating strong skills in coordination, communication, and customer service.

Full-Stack Web Developer and administrative professional with over 3 years of hands-on experience designing, building, and deploying web applications across the complete development stack. Proficient in front-end technologies including HTML5, CSS3, JavaScript, and React.js, as well as back-end development with Python/Django and PHP/Laravel, with demonstrated ability to integrate both layers into cohesive, production-ready solutions. Experienced in WordPress and Elementor for web design and in applying SEO strategies to improve organic visibility and digital performance.

Complementary background in administrative and operational support, acquired at CEMEX Transportes de Colombia, where I utilized the full Microsoft Office Suite — including advanced Excel for data management and reporting — alongside Power BI for the creation of operational dashboards and performance reports. This cross-functional experience enables me to bridge the gap between technical development and business operations, understanding both the systems that support organizations and the workflows they are built to serve.

Known for rapid adaptation to new tools and platforms, strong organizational skills, and the ability to deliver quality results independently in remote and asynchronous environments. Currently advancing academic training in Commercial Software Engineering, with a continued focus on scalable systems, database management, and modern development methodologies.

Bilingual professional with a dual Master’s degrees in Business Administration and International Business and a Bachelor’s in Finance and Foreign Affairs, with over 15 years of experience in leading financial, administrative, and academic processes. Skilled in strategic planning and management, financial diagnostics, financial modeling, project evaluation, value creation strategies, corporate consulting, performance, indicator management, and academic program management with a strong focus on quality and results. Skilled in leveraging data analytics and tools like Power BI to support high-impact decision-making.

Recognized for critical thinking, collaborative leadership, proactivity, and strong results orientation in dynamic and multicultural environments. Valid U.S. VISA

Soy una persona eficiente, muy capaz, con un buen trato. Me gusta trabajar en equipo para generar un buen ambiente laboral.

Necesito una oportunidad.