Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

5 years of customer service experience working as a bartender and server in US, becoming a trainer on this position, 14 months of call center experience, working forking for sunrun, becoming a trainer as well for new hires.

With more than 2 years of experience in customer service, bilingual with advance knowledge in English and Spanish as a native speaker; currently learning Portuguese. I’m also tech-savy, with experience with different CRM tools like Trello, Hubspot and Zoho. Open to learn new programs and skills, easy to adapt to new enviaroment of work and people. Can work under-pressure, optimize and priotitize my tasks depending on it’s importance, and always getting my work done on or before i’ts deadline.

If you’re looking for someone who keeps online communities clean, customers calm, and inboxes under control without constant supervision, that’s me. I’m a bilingual Customer Support Specialist and Content Moderator with 3 years of hands-on experience managing social media communities and customer interactions for automotive businesses, where accuracy, consistency, and fast response times mattered every day. My background comes from working directly inside active Instagram pages with high daily interaction. I handled comment moderation, message responses, and community management while ensuring brand tone, platform rules, and customer expectations were respected.I’m used to reviewing content carefully, identifying inappropriate or off-topic interactions, and taking action quickly to keep pages professional and safe. Beyond moderation, I supported customers through direct messages by answering product questions, guiding them to the right solution, and escalating issues when needed. My work required strong attention to detail, patience with repetitive tasks, and clear written communication in both Spanish and English. I’m especially strong at researching information, understanding patterns in user behavior, and applying clear guidelines consistently—key skills for trust & safety and content moderation roles. I work comfortably inside Meta Business Suite, managing inboxes, comments, and notifications efficiently while keeping responses organized. I’m disciplined, reliable, and fast to adapt to new workflows. I don’t need fixed schedules during the day, which makes me a good fit for flexible, asynchronous support and moderation roles that require steady coverage rather than fixed shifts. If you’re looking for a long-term customer support or content moderation professional who communicates clearly, follows rules precisely, and treats your community and users with care, I’m ready to become a reliable part of your team.

I’m 24 years old, and I'm from Colombia. I have 4 years of experience in customer care across different roles, including call agent, chat agent, supervisor, ticket agent, mentor, and QA analyst. I have worked on a real estate and technical support campaign, where I developed strong communication skills, active listening, and the ability to handle different types of customers. Additionally, in my previous role as a quality analyst, I was responsible for monitoring calls, identifying areas of improvement, and coaching agents. This experience gave me a clear understanding of what makes a successful interaction and how to consistently achieve targets.

I'm pretty good at teamwork, working under pressure, and I have a can-do attitude

🚀 Project Manager | 🤝 Customer Success Manager | 💻 Executive & Virtual Assistant

👋 Hi! I’m Juan Gomez. I help business owners and teams stay organized and scale efficiently. With a background in International Business and IT, I handle the operational heavy lifting so you can focus on the big picture. I’m the partner you need to manage complex projects and ensure your customers stay happy and loyal.

🌍 Global Experience: I have spent years collaborating with teams and clients across the USA, Australia, Canada, and the UK. I understand the rhythm of international business and the importance of proactive, clear communication.

💡 How I can support your business:

Project Management & Operations 🏗️

I build systems that actually work for your team.

✔ Workfront Architect: Designing scalable workflows aligned with your business goals.

✔ Agile Leadership: Managing teams of 20+ professionals to consistently meet deadlines.

✔ Process Optimization: Turning complex needs into clear, actionable plans.

Customer Success & Relationships 🤝

I believe a happy customer is your best growth strategy.

✔ CRM Mastery: Using Salesforce and HubSpot to maintain clean and reliable data.

✔ Client Retention: Guiding users post-implementation to ensure long-term success.

✔ Bilingual Support: Professional communication for global brands such as Amazon and eBay.

Executive & Virtual Support 🖥️

Think of me as your operational right hand, helping you free up time.

✔ Strategic Reporting: Building Power BI and Excel dashboards for better decision-making.

✔ Automation: Eliminating repetitive tasks to streamline daily operations.

✔ E-commerce Specialist: Managing logistics and support for Shopify and Amazon.

📈 What it’s like to work with me:

✔ Reliability: I take ownership of results as if the business were my own.

✔ Versatility: Comfortable moving from a Jira board to an executive meeting.

✔ Clear Communication: Fully bilingual (English C1 / Native Spanish), ready for global environments.

Customer Success and operations professional with 5+ years of experience supporting B2B clients and leadership teams in fast-paced, service-driven environments. Skilled in onboarding, client communication, CRM management, and reporting, with a focus on driving adoption, retention, and customer satisfaction. Proficient in identifying client needs, improving workflows, and coordinating cross-functional teams to deliver consistent value.

I’m a video editor with over 9 years of experience creating engaging content for YouTube, TikTok, Reels, and other digital platforms. I specialize in Adobe Premiere Pro, After Effects, and Photoshop, and bring a strong eye for detail, pacing, and storytelling. Since 2020, I’ve worked as a freelancer, collaborating with brands and creators to deliver high-quality videos tailored to their audience and goals. Native Spanish speaker, fast, reliable, and passionate about impactful visual content.

Highly organized administrative and customer support professional with hands-on experience in the hospitality and language services sectors, managing bilingual (English-Spanish) client communication, scheduling and reservations, accurate record-keeping, and day-to-day operational support in both remote and on-site environments. With a strong background in written communication and documentation through professional freelance translation work, experienced in following SOPs, managing multiple tasks and deadlines, and maintaining clear, consistent communication with clients and internal stakeholders. Proficient in Google Workspace, Microsoft Office, Notion.

Administrative Assistant with 2+ years of experience specializing in data management, schedule coordination, and process optimization in remote environments. Skilled in creating organization systems and automating tasks to enhance efficiency and reduce errors.

I’m a bilingual (Spanish-English) professional with experience in customer support, technical support, and operational workflows across retail, BPO, and gaming environments. My work has involved handling structured information, maintaining high data accuracy, tracking performance metrics, and documenting processes to support consistent, high-quality outcomes.

I enjoy working at the intersection of people and systems: organizing information, improving workflows, and solving problems while maintaining a strong customer-focused approach. Clarity, precision, and continuous improvement are central to how I work.

Detail-oriented, adaptable, and quick to learn, I’m comfortable using tools such as Zendesk, spreadsheets, and internal platforms to help teams operate efficiently and deliver reliable, high-quality results.

Dedicated filmmaker with over six years of experience in the audiovisual field, skilled in video editing, project planning, and leadership. Proven ability to exceed goals through effective team collaboration and innovative content creation. Brazilian living in Canada to increase professional skills.

Bilingual Specialist (English B2+/C1) with over 10 years of technical experience in operations, document management, and international client services. Expert in executing high-volume processes under strict Service Level Agreements (SLAs) within the Banking, Healthcare, and Logistics sectors for the U.S. market. Analytical professional with a background in Electronics Engineering and Archival Science, focused on continuous process improvement and complex case resolution.

I am an accomplished business leader with extensive experience in finance, operations, and commercial strategy, having led high-performing teams and driven sustainable growth across multiple industries, including e-commerce, digital marketing, fintech, and investment management. With a strong foundation in administration and financial management, I combine analytical rigor with strategic vision to deliver measurable results in complex, fast-paced environments.

Throughout my career, I have held leadership roles including Vice President Commercial, Country Manager, and Director of Finance, where I was responsible for overseeing P&L, operational efficiency, compliance, and business expansion. My expertise spans end-to-end financial management, operational planning, process optimization, and governance, with a proven ability to align cross-functional teams toward strategic objectives. I have successfully led initiatives involving due diligence, mergers and acquisitions, ERP implementations, risk management, and performance monitoring, always ensuring that growth is paired with operational discipline and long-term sustainability.

In addition to my financial acumen, I bring strong commercial and business development experience. I have managed global accounts, negotiated strategic partnerships, and executed data-driven marketing campaigns that have consistently increased revenue, improved ROI, and enhanced client satisfaction. My approach integrates deep market insights with innovative strategies, allowing me to identify new opportunities, optimize processes, and deliver scalable solutions.

I am fluent in English and Spanish (intermediate), with a strong ability to navigate multicultural teams and global operations. My leadership style is collaborative and servant-oriented: I prioritize empowering my teams, fostering accountability, and cultivating an environment where talent thrives and strategic goals are achieved. I value transparency, effective communication, and cross-functional collaboration as essential drivers of high-performing organizations.

I am particularly passionate about leveraging technology, automation, and data analytics to drive operational efficiency and strategic growth. I have implemented predictive analytics, AI-driven reporting dashboards, and process automation across finance, sales, and marketing functions, enabling real-time decision-making and enhanced business intelligence. I believe that thoughtful integration of technology is critical for businesses to scale effectively while maintaining financial control and operational resilience.

Over the years, I have developed a strong ability to adapt to evolving business environments and regulatory landscapes, whether in the fintech, e-commerce, or digital media sectors. I thrive in challenging contexts that require balancing risk management, compliance, and performance optimization while delivering measurable impact. My career reflects a consistent track record of building operational excellence, improving profitability, and enabling sustainable growth.

I am driven by the opportunity to contribute to organizations that combine innovation, technology, and strategic growth, helping them achieve ambitious objectives while fostering a culture of high performance, integrity, and collaboration. My goal is to leverage my experience in finance, operations, and business development to create measurable value, support scalable growth, and build teams capable of delivering excellence across complex and fast-moving markets.

With over 6 years of experience in staffing and outsourcing services, Connie specializes in placing qualified personnel across diverse industries, with expertise in IT, Business, Finance, and more. She is skilled in Applicant Tracking Systems, recruitment platforms, and effective communication within all organizational levels.