Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

A dynamic social media manager, content creator, and creative director with over seven years of experience building brands, crafting and executing impactful content strategies, and leading creative teams. Specializes in creating engaging social media content that drives brand awareness and interaction. Known for fostering collaboration, problem-solving, and producing innovative campaigns that deliver measurable results.

Project Manager and operations leader with 20+ years of cross-functional experience across Operations, Marketing, Supply Chain, and Consulting. Proven ability to lead initiatives end-to-end—aligning stakeholders, defining scope and milestones, managing risks and dependencies, and driving delivery in fast-paced, high-accountability remote environments. Strong operational backbone in standardization, SOP development, QA systems, EOS® execution rhythms (Rocks, L-10s), and performance reporting to improve delivery consistency and organizational efficiency.

Professional content specialist with solid foundations in digital communication and experience in designing visual and audiovisual experiences. Specializes in creating engaging content across social media platforms.

Dinámico Asesor Audiovisual con mas de 9 años de experiencia en la atención a

organizaciones sociales en el ámbito de las relaciones publicas Excelentes habilidades

comunicativas y analíticas, junto a experiencia en la administración de documentos

electrónicos y manejos de equipos de video Destaco por la creación de contenido

audiovisual relevante y la gestión eficiente de convenios, contribuyendo a la

documentación de actividades institucionales

Experienced professional in sales, marketing, and customer service, with outstanding communication, negotiation, and client acquisition skills. I am proactive and adaptable to diverse work environments. Experience in both local and international markets.

Work Experience

Sales Consultant – Roca Viva Real Estate

Property sales management and closing.

Personalized customer service and guidance throughout the buying process.

Lead follow-up and generation of new business opportunities.

Marketing Specialist – Shift Company

Development and implementation of marketing strategies.

Social media and digital campaign management.

Results analysis and campaign optimization.

Cold Calling Agent – ​​SNYNS (USA)

Telephone contact with potential clients in the international market.

Lead generation and appointment scheduling.

Handling objections and closing sales opportunities.

Sales Consultant – Kay Cosmetics / Myky Aesthetics

Sales of facial and body care products. Customer service and personalized product recommendations.

Customer loyalty and after-sales support.

O Gemini disse

With a background bridging information technology and customer relations , my career has evolved through diverse roles, from Customer Success Manager to my current position as a Customer Service Officer at Yedda.ai. I specialize in translating complex needs into actionable solutions, leveraging skills in data analysis, CRM automation, and B2B engagement to drive client satisfaction and growth. Currently pursuing a Bachelor's Degree in Accounting, I aspire to combine my technical expertise with financial and business strategy to optimize organizational operations. On a personal note, I work from my home in Brazil and love to balance my professional life with my passions: I'm a huge Palmeiras fan, an avid home cook who enjoys calculating and mastering new recipes.

I am an Argentine living in Colombia. I am a native speaker in English, Spanish, and intermediate in Italian. I am a graduate of BYU Idaho. I possess a bachelor’s in social media management and an Associate’s in Business Management from Utah Valley University. I have been a VA for more than 13 years in different roles.I lived in the USA for 32 years and other countries, like Mexico, Canada, Colombia, Argentina, and Guatemala

A highly motivated professional with 4+ years of experience in translation and proofreading. I have a strong command of the English language (C2) and a keen eye for detail, with proven skills in data management, record keeping, and quality control. My experience includes utilizing MS Office and Google Workspace to organize workflows and ensure data integrity. I am eager to apply my skills in accuracy, adaptability, and problem-solving to contribute to a collaborative team and support strategic decision-making.

5 years of customer service experience working as a bartender and server in US, becoming a trainer on this position, 14 months of call center experience, working forking for sunrun, becoming a trainer as well for new hires.

Organized and detail-oriented professional with experience in graphic design, digital content creation, and administrative coordination. Skilled in visual communication, social media content development, and client communication through digital platforms. Experienced in managing projects and workflows using tools such as Google Workspace, Microsoft Office, Trello, Canva, and Adobe Creative Suite.

Video editor with over 3 years of experience optimizing the workflow of marketing agencies and creators.

I specialize in high-volume post-production for vertical and horizontal formats. I use a structured tiered editing system to adapt to the exact needs of each project.

In this way, I ensure fast and consistent deliveries, creating dynamic visual narratives that enhance each brand's vision on a large scale.

Portfolio: caozg19.com

I help busy founders and executives stay organized so nothing falls through the cracks. As a bilingual Executive Assistant (English/Spanish) with a 100% Job Success Score on Upwork and 25+ years of experience, I bring a rare combination of communication, tech, and operations skills to every engagement.

What I can do for you:

• Manage your calendar, inbox, and meetings across time zones

• Draft professional emails and reports in English and Spanish

• Prepare agendas, notes, and action items for your calls

• Create and maintain checklists, timelines, and project systems

• Coordinate with your team, clients, and vendors to ensure follow-through

• Support client onboarding and keep documentation up to date

• Handle online events (webinars, training sessions) end-to-end

My background:

• 11 years as Office Manager & Digital Marketing Advisor at AVA Consulting Group, coordinating international teams across Canada, Mexico, and the Dominican Republic

• 6 years at Tech Data Peru managing key accounts (Falabella, Oechsle, Hiraoka) with purchase orders exceeding $1M

• 7 years organizing international training events with speakers from the US, Chile, and Brazil

Tools I use daily: Google Workspace · Notion · Slack · Bitrix24 CRM · Canva · Mailchimp · Brevo · GoHighLevel · Apollo · LMS platforms

🌎 Bilingual: Spanish (native) | English (C2 Proficient — EF SET 71/100) 📍 Lima, Peru — available Monday to Friday, ~3 hours/day to start

If you need a reliable, organized, and proactive Executive Assistant who delivers in both English and Spanish, I'd love to connect.

I am an Executive Virtual Assistant with strong experience in cold calling, appointment setting, lead management, and operations support. I help businesses stay organized, improve communication, and maintain efficient workflows through reliable, high-quality virtual assistance. With a background in high-volume outreach and structured follow-up systems, I bring strong communication skills, attention to detail, and the ability to manage tasks independently. What I bring: Cold calling & lead qualification Appointment setting & client communication CRM management (GoHighLevel, HubSpot, etc.) Administrative support & task coordination Daily reporting, documentation, and workflow organization Professional, consistent, and results-driven support If you're looking for a dependable Virtual Assistant who adapts quickly, communicates effectively, and helps your operations run smoothly, I’d be happy to support your team.

I help businesses deliver fast, reliable customer support and stay organized through efficient virtual assistance.

9+ years supporting U.S.-based clients (email, chat, CRM, scheduling). I handle high volumes, keep communication clear, and ensure customers get quick, professional responses.