Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Community manager with 5 years of experience, worked with different clients around the world. I’m also a content creator, have knowledge with social media strategy, Facebook ads, and organic viral content

I’m Yensy Sagastume, a creative and detail-oriented Graphic Designer with over 3 years of experience in branding, apparel design, and digital media. I specialize in producing high-quality artwork for sublimation, screen printing, DTF, and embroidery, combining technical precision with artistic vision.

With strong skills in Adobe Illustrator, Photoshop, and Canva, I bring ideas to life through original logo concepts, marketing materials, and client-ready mockups. I’m also expanding into social media marketing, blending design with digital strategy to help brands connect with their audiences.

Known for my adaptability, clear communication, and commitment to excellence, I ensure every project reflects both creativity and quality.

Business Administrator with extensive experience leading bilingual teams in U.S. banking operations and international logistics. Skilled in strategic sales, supply chain management, and transforming technical claims into revenue opportunities. Demonstrates advanced analytical capabilities with Excel, high emotional intelligence, and proficiency in conflict resolution.

High-energy, proactive Executive Assistant and Appointment Setter with 4+ years of experience managing administrative operations. Proven track record in increasing sales by 20% through assertive communication and meticulous follow-up. Expert in CRM management, Google Workspace, and AI tools (ChatGPT) to optimize company workflows. Operations-focused professional with experience supporting U.S.-based companies in healthcare insurance and customer service. Strong background in supporting business owners, coordinating schedules, client communication, billing, quotes, payment follow-up, database management and ensuring smooth day-to-day operations and revenue growth.

Versatile engineer with a strong background in administrative and operational support, I bring proven experience in managing schedules, coordinating tasks, and ensuring seamless day-to-day operations. My expertise includes handling documentation, organizing workflows, and providing reliable assistance to executives and teams in fast-paced environments. I am skilled at balancing multiple priorities with attention to detail, while maintaining clear communication and a customer-oriented approach. This combination allows me to contribute effectively as an Administrative Assistant, supporting both organizational efficiency and business growth.

I’ve been working with the Customer service industry for several years, not only customer support, but also customer experience, quality etc… , and along the way I’ve discovered that empathy, patience, and clear communication can truly transform someone’s day. For me, support isn’t only about fixing an issue—it’s about making someone feel heard, understood, and valued. Over time, I’ve learned how to stay calm under pressure, listen carefully, and turn challenges into positive experiences. I believe these small moments of care can make a big difference for both the customer and the company. I am a committed, punctual, and results-oriented person with a strong work ethic and a high sense of responsibility. I  believe that punctuality is not only a sign of respect for others’ time but also a key fact for a high productivity work environment. If I had the chance to bring my experience to your company, my main goal would be to contribute to creating an environment where customers feel valued and understood. I truly believe that when customers feel cared for, they become loyal and spread that positive energy. 

I’m a reliable and organized Virtual Assistant with 3 years of experience supporting U.S.-based clients in administrative, back-office, and coordination tasks. My background includes document verification, data accuracy checks, customer support, quality review, candidate coordination, and HR-related administrative support, which strengthened my organization, attention to detail, and confidentiality handling.

I’m a native Spanish speaker with an intermediate level of English for professional communication. I’m punctual, detail-oriented, and proactive, and I enjoy helping clients stay organized and keep their operations running smoothly.

I’m a video editor with over 9 years of experience creating engaging content for YouTube, TikTok, Reels, and other digital platforms. I specialize in Adobe Premiere Pro, After Effects, and Photoshop, and bring a strong eye for detail, pacing, and storytelling. Since 2020, I’ve worked as a freelancer, collaborating with brands and creators to deliver high-quality videos tailored to their audience and goals. Native Spanish speaker, fast, reliable, and passionate about impactful visual content.

Video editor with over 3 years of experience optimizing the workflow of marketing agencies and creators.

I specialize in high-volume post-production for vertical and horizontal formats. I use a structured tiered editing system to adapt to the exact needs of each project.

In this way, I ensure fast and consistent deliveries, creating dynamic visual narratives that enhance each brand's vision on a large scale.

Portfolio: caozg19.com

Dynamic and results-driven Business Administrator with strong expertise in logistics and customer service, recognized for optimizing processes and delivering high-quality results through dedication and continuous improvement.

Bringing over three years of experience as a Customer Service Representative for a home-based travel agency, providing personalized client support, managing bookings, resolving complex inquiries, and ensuring exceptional customer satisfaction. Additionally, over one year of experience in Global Forwarding and Drayage Operations with leading U.S.-based companies, coordinating freight movements, monitoring shipments, managing documentation, and ensuring compliance with transportation regulations.

Proven ability to step beyond primary responsibilities by providing cross-functional coverage and operational support, quickly adapting to evolving team and client needs. Strong organizational skills, attention to detail, and a proactive mindset focused on efficiency, problem-solving, and service excellence.

Infrastructure & DevOps Engineer with 25+ years of experience in Linux systems, cloud architecture, and IT security. Proven track record operating production environments on AWS and GCP, with strong expertise in Terraform, CI/CD automation, and container orchestration (Docker, Kubernetes).

Currently focused on Linux security hardening: CIS Benchmark implementation, auditd rule design, nftables/UFW firewall configuration, and infrastructure monitoring with Prometheus and Grafana. Lab work documented on GitHub.

Core stack: Linux · AWS · Terraform · Docker · Kubernetes · GitHub Actions · GitLab CI · Ansible · Python · Bash

Open to remote opportunities in Latin America and Spain. English level: B1+ (professional reading, conversational).

GitHub: github.com/pulidovpe
GitLab: gitlab.com/pulidovpe

Bilingual Customer Support Specialist with 4+ years of experience delivering high-volume, multichannel support in a fast-paced, international environment. Passionate about turning customer inquiries into resolution, fostering loyalty, and creating a world class customer experience. Skilled in case management, first-contact resolution, navigating complex inquiries, and a range of technical and interpersonal tools (CRM, Zendesk, HubSpot, etc.). Collaborative, empathetic, adaptable, and eager to learn — a perfect match for Preply’s team-oriented and human-centric approach.

Social Media Manager with 4+ years of experience managing multi-platform content strategies for

brands across Instagram, Facebook, and TikTok. Skilled in content calendars, copywriting, short-form

video production, and brand management using Adobe Creative Suite and Canva. Trilingual (Spanish,

English, German) with a track record of delivering creative direction from concept to publication.


Portfolio: ttps://paolahernandezportafolio.my.canva.site/creativeportfolio-website

Sales Project Manager with 2 years of experience in project management, 3 years of experience in closing, lead generation, soft sales, business development, marketing, Meta Ads management, Sengrid and Netsuite. (B2B, B2C)

4 years of experience in Logistics, customer service and healthcare services (billing and customer service field).