Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

I have over ten years of experience as a marketing strategist, assisting businesses in transitioning from reactive decision-making to structured, scalable systems.

I work at the nexus of operations, sales, marketing, and strategy. My area of expertise is creating and executing growth systems that link vision, positioning, and execution, enabling companies to expand with direction and clarity.

I've worked with startups, expanding brands, and multinational corporations in a variety of industries throughout my career, including consumer goods, BPO, hospitality, wellness, and fashion. From zero-to-one brand and product development to the optimization of intricate commercial and operational structures, I have overseen a variety of projects.

My systemic approach is what sets me apart. I create the framework for growth rather than concentrating on discrete strategies. This entails organizing marketing and acquisition systems, streamlining sales and conversion procedures, creating operational workflows, establishing KPIs, and uniting teams behind a single strategy.

In addition, I have managed cross-functional teams, created departments from the ground up, and coordinated experts in marketing, automation, branding, and business development as an external strategic lead.

I'm at ease working in multicultural settings and cooperating with international teams because I speak Spanish and English (C2) fluently and have international experience.

I give clarity to complexity, structure to execution, and direction for growth.

Proactive, self-motivated, and highly adaptable professional with proven ability to perform under pressure and manage multiple tasks simultaneously. Recognized for exceptional teamwork, high performance, and consistently exceeding expectations. Experienced in logistics and customer service, committed to delivering excellence in every task.

Hello! My name is Jessica Abou Chah, and I am based in Valencia, Venezuela. I have over three years of experience in customer service and task management.

I worked as a Leads Coordinator at Zimaxx Inc. My main focus there was to manage the Zoho CRM ecosystem to segment and pre-qualify prospects. This allows me to provide personalized follow-up and convert leads into sustainable business relationships. I also have a solid background as an administrative assistant, specializing in executive reporting and document management.

In addition to my professional experience, I recently earned a bachelor's degree in clinical psychology. This academic background has given me a better understanding of consumer behavior and has allowed me to improve client communication significantly. I am available to start working 40 hours per week immediately. I am an excellent candidate because I understand the broader aspects of business operations and team coordination.

Economist with a solid foundation in data analysis and quality management under international standards. Experienced in leading teams in remote environments and managing large volumes of information using tools such as Power BI and Zoho. Highly organized, responsible professional focused on continuous process improvement, with expert English skills. Seeking to apply quantitative analysis skills and attention to detail in SEO strategies to maximize organic traffic.

I’m a bilingual Project Manager and Marketing Assistant with international experience leading remote teams, managing digital campaigns, and producing content in both English and Spanish. I’ve successfully delivered projects for law firms, creative agencies, and hospitality companies across the U.S. and Ecuador.

🔹 My key strengths include:
• Bilingual Marketing Assistant (EN/ES)
• SEO-driven content creation (blogs, podcasts)
• Tools: WordPress, Elementor, Mailchimp, Canva, Asana, CRMs
• Coordinating creative teams (design, video, copywriting)

I strongly believe in starting before you're ready. Action brings clarity, and success is built step by step.

Talent Acquisition Leader with 15+ years leading global recruiting organizations, building scalable hiring strategies and partnering with executive leadership to support international business growth.

Extensive Recruiting experience across North America and Latin America, leading distributed remote-first recruiting teams and delivering large-scale hiring initiatives for functions such engineering, GTM, Sales, Operations, IT, Finance, HR, Legal, Supply Chain, Tech (Blockchain, Web3, Functional Programming, Data Engineering, UX/UI and C Level and executive.

Core Strengths
Global Talent Acquisition Strategy
Recruiting Team Leadership
High-Volume & Technical Hiring
Recruiting Operations & Process Design
Executive Stakeholder Partnership
Employer Branding & Talent Programs
Recruiting Technology (ORC, iCIMS, Taleo, Workday)
People Analytics & Hiring Metrics

CAREER HIGHLIGHTS
• Led Talent Acquisition operations across 6 countries in the Americas
• Managed and developed recruiting teams of up to 12 professionals and 4 sourcing professioanls
• Delivered 1000+ hires annually across engineering, tech and corporate roles
• Reduced time-to-fill by 25% through recruiting process transformation
• Successfully hired 188 interns in a single global internship program in early talent
• Built recruiting dashboards used by senior leadership for workforce planning
• Led hiring initiatives supporting new operactions expansion in Mexico, Brazil and United States (80+ hires)
• Delivered 100% compliance with recruiting audits and pay transparency laws

🌐 Languages:
Portuguese (Native) | English (Fluent) | Spanish (Advanced)

Beyond recruitment, my background as an HR Business Partner has given me a 360º perspective on HR’s role in shaping strong cultures and high-performing teams.

Bilingual (English-Spanish) Virtual Assistant and Customer Support Specialist with experience in CRM management, client communication, and remote operations. Skilled in handling high-volume interactions, managing calendars and inboxes, and ensuring efficient workflow coordination. Proven ability to resolve issues, maintain organized systems, and support business growth in fast-paced remote environments. Seeking remote opportunities in virtual assistance, customer support, or operations.

Driven by a strong academic background in Information Systems, I am a Junior Java Developer focused on building robust and scalable backend services. I apply Clean Code principles and SOLID patterns to ensure long-term maintainability, leveraging Layered Architectures to solve complex business requirements. With over 3 years of experience in high-stakes administrative management and as a tech-founder, I bring a proactive 'ownership' mindset to every project, ensuring resilient systems from development to production.

Great speaker and friendly customer service lover. I have 5 years of experience dealing with customers for insurance, technology and deliveries. I have worked as an appointment setter for technicians in a home warranty company

Proactiva y emprendedora con experiencia en gestión y control adaptada al entorno digital y de asistencia virtual. Especializada en optimización de procesos remotos, cumplimiento de metas comerciales, gestión administrativa, y creación de contenidos visuales. Capaz de gestionar eficientemente el ciclo de ventas y coordinar la atención al cliente con alta inteligencia emocional.

Commercial professional with a creative approach to problem solving and relationship management. With a background in Visual Arts and a postgraduate degree in Marketing & Tech, I bridge innovation and business results, effectively aligning creative insights with market needs. Currently pursuing an MBA to deepen my expertise in corporate strategy, I am proactive, results-oriented, and a strong advocate of teamwork as a driver of growth.

Art Director and Creative Lead with 10+ years of experience in creative direction, design, illustration, copywriting and

content development. Strong background in always-on campaigns, pitches, branding, key visuals (KV), concept creation,

scripting and strategic presentations. Skilled in coordinating creative squads, managing workflows on Asana/Trello/Notion

and ensuring high aesthetic, and conceptual standards. Hands-on profile with solid ability to guide visual and textual paths,

expand creative repertoire and elevate team maturity. Extensive experience collaborating with Strategy, Account, Product

and Marketing teams in international, and remote operations, delivering consistent and high-performing creative outputs.

Junior architect and illustrator based in Argentina with experience in drafting and design. Skilled in AutoCAD, Adobe Illustrator, and Photoshop, with a strong eye for detail and visual communication. I am interested in remote drafter positions where I can contribute technical precision and creative problem-solving.

I am particularly interested in architecture as a driver of social change, and in how it can improve people’s quality of life and strengthen communities. I am also passionate about sustainability and the relationship between architecture and nature.

My background in design and illustration has helped me develop strong graphic communication skills, allowing me to clearly present ideas and concepts.

Additionally, I am a member of the Asociación Guías Argentinas, part of the World Association of Girl Guides and Girl Scouts, where I have developed teamwork, leadership, and responsibility.

Experienced professional in sales, marketing, and customer service, with outstanding communication, negotiation, and client acquisition skills. I am proactive and adaptable to diverse work environments. Experience in both local and international markets.

Work Experience

Sales Consultant – Roca Viva Real Estate

Property sales management and closing.

Personalized customer service and guidance throughout the buying process.

Lead follow-up and generation of new business opportunities.

Marketing Specialist – Shift Company

Development and implementation of marketing strategies.

Social media and digital campaign management.

Results analysis and campaign optimization.

Cold Calling Agent – ​​SNYNS (USA)

Telephone contact with potential clients in the international market.

Lead generation and appointment scheduling.

Handling objections and closing sales opportunities.

Sales Consultant – Kay Cosmetics / Myky Aesthetics

Sales of facial and body care products. Customer service and personalized product recommendations.

Customer loyalty and after-sales support.