Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Graphic designer with a focus on visual communication, marketing, and digital media. Experienced in co-creating projects across various industries, including presentation design, visual identity, and content creation for social media and advertising platforms.

Hello! I’m Deiwy 👋

If you’re seeking a versatile professional with proven experience in Virtual Assistance, Data Entry, Project Coordination, Customer Service, Executive Support, Data Operations, and Community Engagement, you're in the right place!

🔹 Why Work With Me?

✅ Remote Projects & Team Coordination
✦ Coordinated international remote teams for diverse projects: business, tech, volunteering & hospitality.
✦ Experienced in process optimization, workflow documentation, logistics & cross-functional collaboration.
✦ Proficient with Notion, Asana, ClickUp, Trello and agile project management tools.

✅ Data Entry & Info Management
✦ Accurate data entry for AI, multilingual documentation, database updates and reporting.
✦ Workflow automation, form processing, and annotation for tech and marketing teams.
✦ Strong focus on privacy, accuracy and digital security.

✅ Customer Service & Technical Support
✦ Over 4 years supporting users via chat, phone, and email for top companies (US, Europe, Canada & LATAM).
✦ Skilled in sales, retention, troubleshooting, relationship building, and process improvement.
✦ Familiar with CRM, moderation, ticketing and escalation resolution (Salesforce, Zendesk, HubSpot).

✅ Administrative Assistance & Executive
✦ Managing calendars, inboxes, travel, invoices and confidential documentation for C-level & remote leaders.
✦ Master in Microsoft Office Suite, Google Workspace, Notion, and collaborative platforms.
✦ Detail-oriented, highly organized, proactive, and excellent at multitasking!

✅ Creative Projects & Social Impact
✦ Volunteering, hospitality, education and event coordination with a multicultural approach.
✦ Basic video and graphic editing for digital content using Canva, Cap Cut & more.
✦ Empathy-driven, always aiming to make a positive mark on every project.

✅ Bilingual Support (English & Spanish - B2/C1)
✦ Comfortable in international environments and communicating fluently with global teams.

🚀 Let’s connect and make work simpler, more productive, and impactful. Open to remote, international and project-based opportunities!

📩 Contact me anytime to discuss how I can support your business or team.

Mi trayectoria profesional se define por una convicción simple pero poderosa: detrás de cada consulta, ticket o transacción, hay una persona buscando ser escuchada y comprendida. Con más de cuatro años de experiencia en el sector de servicio al cliente y asesoría comercial, he perfeccionado el arte de equilibrar la eficiencia operativa con una empatía genuina que genera confianza y lealtad.

Mi escuela fundamental fue el negocio familiar, donde aprendí que la verdadera venta y el servicio excepcional no son transaccionales, sino relacionales. Esta base me permitió destacar en entornos corporativos de alta exigencia, como el sector financiero, donde gestioné interacciones complejas manteniendo siempre un estándar de calidad humana y responsabilidad. No solo resuelvo dudas; mi objetivo es transformar una situación tensa en una experiencia positiva para el usuario.

¿Qué puedo aportar a su equipo?

1. Comunicación Asertiva y Empática: Capacidad para conectar con clientes de diversos perfiles, escuchando activamente y comunicando soluciones de forma clara y cálida.

2. Responsabilidad y Autonomía: Mi transición al mundo remoto está respaldada por una disciplina sólida. Entiendo que el trabajo a distancia requiere un compromiso superior con los objetivos y una comunicación constante con el equipo.

3. Gestión Orientada a Resultados: Utilizo las herramientas digitales y de gestión de datos no como un fin, sino como un medio para optimizar los tiempos de respuesta y asegurar que cada cliente se sienta prioritario.

Me motiva integrarme en una cultura organizacional que valore el talento latinoamericano y que entienda que la tecnología es el puente, pero el factor humano es el motor de los grandes negocios. Estoy lista para aportar mi experiencia, mi honestidad y mi capacidad de resolución a una empresa que busque elevar su estándar de servicio global

Dedicated and passionate worker with more than 9 years of experience in BPO. Responsible and committed to meeting KPIs and client expectations, with strong interpersonal and communication skills.

Experienced engineering professional with a strong background in procurement, inventory management, and project engineering across multiple countries. Skilled in leading teams, managing operations, and ensuring compliance with quality and safety standards.

Motivated bilingual student passionate about helping people and creating positive experiences through clear communication, empathy, and problem-solving. With strong interpersonal skills, the ability to stay calm under pressure, and a self-driven mindset, I’m ready to support clients and teams in a fast-paced environment. I’m eager to learn, grow, and contribute to a company that values excellent service and reliability!

Customer Success and operations professional with 5+ years of experience supporting B2B clients and leadership teams in fast-paced, service-driven environments. Skilled in onboarding, client communication, CRM management, and reporting, with a focus on driving adoption, retention, and customer satisfaction. Proficient in identifying client needs, improving workflows, and coordinating cross-functional teams to deliver consistent value.

Hello, my name is Jessica and I am currently based in Colombia. Over the past several years, I’ve developed a strong foundation in client relations, customer service, and virtual administrative support, working with businesses across various industries to enhance customer satisfaction and streamline internal operations. My background includes managing calendars, handling email correspondence, organizing data, and providing personalized support to both clients and internal teams.

I’m passionate about building strong, trustworthy relationships with clients and ensuring their needs are not only met but exceeded. With a keen eye for detail and a proactive approach, I excel at creating smooth workflows, solving problems quickly, and maintaining professionalism in every interaction. I’m now looking to bring my experience and enthusiasm into a new opportunity where I can contribute to your team’s success, support your operations, and help your business grow with efficiency and care.

My name is Geraldine Herrera, I have worked as a VA since June 2021 with companies and organizations such as Robert Slack, Power House, Cali Moving, and others. I also worked at Booom Solutions in Puerto Rico. 

As a virtual assistant, I have completed all of the tasks that were proposed. Making calls, 

Sending emails, and text messages, and managing strategies to accomplish a better experience for our clients. It is very important to mention that I am a very responsible and focused person. If I get the chance to work with you I'll be sure you get to know all my skills, as well as the capacities that I have to offer. 

I’m a passionate and results-driven sales professional with over 4 years of experience mastering the full sales cycle—from prospecting and lead generation to closing deals. During my sales career I have worked in diverse industries, including agriculture, an industry laboratory that ensured food and pharmaceutical quality under ISO 17025 standards in Colombia, and SaaS solutions in the U.S. entertainment sector. This versatility has equipped me with a deep understanding of customer needs, exceptional adaptability, and a consultative approach that built lasting relationships.

I’m also known for my strong work ethic, resilience, and love for learning; each of these qualities that have consistently earned praise from supervisors, as reflected in recommendation letters.

I’m also proficient in using modern CRM and prospecting tools such as HubSpot, and Apollo enabling me to work efficiently and strategically.

What drives me the most? Helping people, delivering value, and growing both professionally and personally.

Detail-oriented Virtual Assistant with 7+ years of experience supporting leadership teams in the energy, technology, and consulting industries. Expert in managing schedules, coordinating projects, streamlining workflows through Agile methodologies, and maintaining clear communication with clients and stakeholders. Known for proactive problem-solving, confidentiality, time management, and delivering high-quality support that improves operational efficiency and client satisfaction.

I’m 24 years old, and I'm from Colombia. I have 4 years of experience in customer care across different roles, including call agent, chat agent, supervisor, ticket agent, mentor, and QA analyst. I have worked on a real estate and technical support campaign, where I developed strong communication skills, active listening, and the ability to handle different types of customers. Additionally, in my previous role as a quality analyst, I was responsible for monitoring calls, identifying areas of improvement, and coaching agents. This experience gave me a clear understanding of what makes a successful interaction and how to consistently achieve targets.

I'm pretty good at teamwork, working under pressure, and I have a can-do attitude

Experienced B2B marketing specialist for Latin America, fluent in Spanish, Portuguese, and English. I manage channel partnerships, digital campaigns, and training events for leading tech brands like Lenovo and HPE. My background combines a Master's degree in Marketing, advanced data analysis, and certifications in digital marketing and UX/UI. Skilled at driving demand generation, reporting, and executing multicultural projects across the region.

Commercial professional with a creative approach to problem solving and relationship management. With a background in Visual Arts and a postgraduate degree in Marketing & Tech, I bridge innovation and business results, effectively aligning creative insights with market needs. Currently pursuing an MBA to deepen my expertise in corporate strategy, I am proactive, results-oriented, and a strong advocate of teamwork as a driver of growth.