Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Hi, my name is Martín Pardo Ricardo. I’m 21 years old and I graduated from a bilingual high school in Medellín in 2023. I’m fluent in English and use it daily through apps like Duolingo and regular conversations, which helps me communicate clearly and professionally.

I completed a course in International Business, where I developed strong organizational skills, attention to detail, and professional written and verbal communication. I have experience assisting with administrative tasks such as managing emails, organizing documents, scheduling appointments, and following up on client requests.

My training as a commercial airplane pilot taught me discipline, confidentiality, accuracy, and time management under pressure. I’m comfortable working remotely, using digital tools, and supporting legal teams by staying organized, reliable, and detail-oriented.

Operations & Logistics Coordinator with 6+ years of experience supporting day-to-day operational workflows, order processing, transportation coordination, and cross-functional communication. Strong background in ERP-related data handling, KPI tracking, logistics execution, and remote operational support. Detail-oriented, process-driven, and reliable within US business hours.

I have several years of experience working in customer-facing roles, primarily in customer service and customer success environments. I’ve supported clients through multiple channels, including phone, email, and chat, always focusing on delivering clear communication, fast resolutions, and a positive customer experience.

In my previous roles, I handled high volumes of inquiries, resolved complex issues, and followed up to ensure customer satisfaction. I’ve also worked with CRM tools such as Salesforce and HubSpot to document interactions, track cases, and manage workflows efficiently.

Additionally, I’ve collaborated closely with internal teams to escalate issues when needed and improve processes based on customer feedback. My background has helped me develop strong problem-solving skills, empathy, and the ability to remain calm and professional in fast-paced environments.

Overall, my experience aligns well with this role because I understand the importance of building trust with customers, meeting performance metrics, and contributing to a team-focused culture while consistently delivering high-quality support.

Engaged and dynamic Customer Service Agent and Trainer with extensive experience in sharing learning and information through friendly methods for different areas focuses based on each team needs and capacities of achievement. Committed to designing and implementing training tools that enhance skills and performance, fostering a positive learning environment.

Eager to learn and develop challenging skills for improvement, as well as really empathetic and patient to handle all scenarios to be faced on the customer service field with professionalism and good attitude towards a positive or not too positive result to be provided to customer making them understand properly the processes followed for the shared information.

If you’re looking for someone who keeps online communities clean, customers calm, and inboxes under control without constant supervision, that’s me. I’m a bilingual Customer Support Specialist and Content Moderator with 3 years of hands-on experience managing social media communities and customer interactions for automotive businesses, where accuracy, consistency, and fast response times mattered every day. My background comes from working directly inside active Instagram pages with high daily interaction. I handled comment moderation, message responses, and community management while ensuring brand tone, platform rules, and customer expectations were respected.I’m used to reviewing content carefully, identifying inappropriate or off-topic interactions, and taking action quickly to keep pages professional and safe. Beyond moderation, I supported customers through direct messages by answering product questions, guiding them to the right solution, and escalating issues when needed. My work required strong attention to detail, patience with repetitive tasks, and clear written communication in both Spanish and English. I’m especially strong at researching information, understanding patterns in user behavior, and applying clear guidelines consistently—key skills for trust & safety and content moderation roles. I work comfortably inside Meta Business Suite, managing inboxes, comments, and notifications efficiently while keeping responses organized. I’m disciplined, reliable, and fast to adapt to new workflows. I don’t need fixed schedules during the day, which makes me a good fit for flexible, asynchronous support and moderation roles that require steady coverage rather than fixed shifts. If you’re looking for a long-term customer support or content moderation professional who communicates clearly, follows rules precisely, and treats your community and users with care, I’m ready to become a reliable part of your team.

I’m a reliable and organized Virtual Assistant with 3 years of experience supporting U.S.-based clients in administrative, back-office, and coordination tasks. My background includes document verification, data accuracy checks, customer support, quality review, candidate coordination, and HR-related administrative support, which strengthened my organization, attention to detail, and confidentiality handling.

I’m a native Spanish speaker with an intermediate level of English for professional communication. I’m punctual, detail-oriented, and proactive, and I enjoy helping clients stay organized and keep their operations running smoothly.

Highly communicative professional with over 10 years of experience in customer service, consultative sales, and relationship management. Proven track record in achieving targets, improving processes, and enhancing customer satisfaction metrics. Analytical mindset with a strategic and solution-oriented approach.

Customer Support and Virtual Assistant professional with over 5 years of remote experience supporting U.S., Canadian, and international clients across technology, e-commerce, immigration services, travel platforms, and print-on-demand industries. Highly experienced in CRM systems (Zendesk, Freshdesk, HubSpot, Salesforce), multichannel support (email and chat), and high-volume environments.

Strong background in print order support, design and file review, order tracking, data management, and process documentation (SOPs). Known for improving workflows, reducing resolution times, and maintaining high customer satisfaction while meeting quality and productivity metrics. Fluent in English and Spanish, with basic Portuguese, and fully comfortable working remotely with cross-functional teams.

Detail-oriented virtual and administrative assistant with 6+ years of experience focusing on claims management, properties, customer service, and personnel recruitment. Demonstrated success in processing and settling claims, enhancing client satisfaction, and streamlining administrative processes. Highly skilled in communication, negotiation, and organizational tools, excelling in dynamic and remote work environments. Able to adapt to almost any environment.

Versatil in both languages, English and Spanish, and I consider myself as a very proactive and problem-solving person.

I got a degree in Business Administration, which has allowed me to gain in-depth knowledge in administrative and executive areas.

I have 7 years of experience as a virtual assistant. Throughout my career, I have worked in various roles within the administrative area, allowing me to develop strong skills in office management, project coordination, and schedule management. My experience also includes customer service, which has taught me to handle hard situations professionally and efficiently.

In my previous jobs, I have been responsible for:

1. Administrative Management: Organizing and overseeing daily office operations, ensuring everything runs smoothly.

2. Executive Support: Assisting executives with managing their schedules, preparing meetings, and coordinating events.

3. Project Management: Coordinating and supervising special projects, ensuring deadlines and objectives are met.

4. Customer Service: Providing excellent customer service, resolving issues effectively. Follow-up- getting additional info from the existing clients, data entry, Back office like following up for Missed payments, pending signature, requotes.

Mr./Ms., my name is Gabriel Pedroche Carrillo Colli. I am Brazilian, 31 years old, and have lived in an apartment in the city of São Paulo, alone, since I was 18 years old. I am currently in the 5th year of the Production Engineering course at Anhembi Morumbi University and I do not intend to pursue a career as an engineer. My college is a “distance learning” course and all classes are pre-recorded, allowing me to study whenever I am free. Therefore, I have full time availability. I have had some experiences as an intern and engineering does not really fit my profile. I have worked most of my life in fashion and have always been surrounded by people in my work environment. I had the experience of being a cashier at “Projeto Verão” (a food supplement store) and it was the happiest moment of my life. Unfortunately, the minimum and average wage in Brazil is not enough to pay all the bills of the month. Nowadays, I work with my own thrift store. I sell online and in person on Sundays at Paulista Avenue. My passion is people. I am simply passionate about being helpful to others and being able to make people's day better with my customer service and fashion advice in my current job. I love different cultures and languages. My native language is Brazilian Portuguese, I am fluent in English and I am intermediate in Spanish. I am currently taking Spanish classes to become fluent in the language. I am very good at communicating, multitasking, expert with technology and I work well both in groups and alone. I am looking for a job with a company abroad for competitive pay, compared to Brazil. I am fully available for interviews. Yours sincerely, Gabriel Pedroche Carrillo Colli.

I am a person who takes responsibility for all the tasks I do, I am honest, and I always focus on ensuring that everything I do is done correctly, I consider myself a very proactive person who can be of great help to any team that needs someone who can adapt very quickly.

Bilingual Professional with solid experience in customer service and success, administrative support, working with national and international companies. Experienced in multichannel support (email, phone, CRM systems, and WhatsApp), handling requests, resolving issues, tracking inquiries, and building strong customer relationships.

I am an Architect graduated in 2023 with 3 years of experience as a Junior Architect, where I worked on project coordination, visual design, and collaboration across different teams. I enjoy learning new tools and taking on diverse tasks, and I’m comfortable working in dynamic and fast-paced environments. I’m proficient in Photoshop, Illustrator, InDesign, Canva, and Framer, and my experience as a cashier and bartender helped me develop strong communication, multitasking, and problem-solving skills. I’m adaptable, proactive, and a fast learner, fluent in Spanish, English, and Italian (C1). I have immediate availability, my own computer, and reliable internet, and I’m excited to contribute my creativity, organization, and willingness to learn in remote support or assistant-oriented roles.