Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

I am an organized person who fulfills all assigned tasks and requirements, capable of leading and solving problems quickly with strong values such as responsibility, honesty, and teamwork. A fast learner with the ability to assimilate both theoretical and practical knowledge.

Organized and detail-oriented professional with experience in graphic design, digital content creation, and administrative coordination. Skilled in visual communication, social media content development, and client communication through digital platforms. Experienced in managing projects and workflows using tools such as Google Workspace, Microsoft Office, Trello, Canva, and Adobe Creative Suite.

I’m a bilingual Project Manager and Marketing Assistant with international experience leading remote teams, managing digital campaigns, and producing content in both English and Spanish. I’ve successfully delivered projects for law firms, creative agencies, and hospitality companies across the U.S. and Ecuador.

🔹 My key strengths include:
• Bilingual Marketing Assistant (EN/ES)
• SEO-driven content creation (blogs, podcasts)
• Tools: WordPress, Elementor, Mailchimp, Canva, Asana, CRMs
• Coordinating creative teams (design, video, copywriting)

I strongly believe in starting before you're ready. Action brings clarity, and success is built step by step.

Experienced professional in sales, marketing, and customer service, with outstanding communication, negotiation, and client acquisition skills. I am proactive and adaptable to diverse work environments. Experience in both local and international markets.

Work Experience

Sales Consultant – Roca Viva Real Estate

Property sales management and closing.

Personalized customer service and guidance throughout the buying process.

Lead follow-up and generation of new business opportunities.

Marketing Specialist – Shift Company

Development and implementation of marketing strategies.

Social media and digital campaign management.

Results analysis and campaign optimization.

Cold Calling Agent – ​​SNYNS (USA)

Telephone contact with potential clients in the international market.

Lead generation and appointment scheduling.

Handling objections and closing sales opportunities.

Sales Consultant – Kay Cosmetics / Myky Aesthetics

Sales of facial and body care products. Customer service and personalized product recommendations.

Customer loyalty and after-sales support.

Community manager with 5 years of experience, worked with different clients around the world. I’m also a content creator, have knowledge with social media strategy, Facebook ads, and organic viral content

Remote Executive Assistant | Bookkeeper | Project Manager with 5+ years of experience supporting CEOs and cross-functional teams across real estate, construction, and SME environments. Skilled in project coordination, bookkeeping, and operations management, ensuring seamless workflows from planning to execution. Proficient in QuickBooks, SAP, Google Workspace, Jira, and CRM systems. Trilingual (Spanish, English, Portuguese), detail-oriented, proactive, and committed to driving efficiency, financial accuracy, and continuous improvement in remote settings.

I'm an engineering professional with an extensive Business Development, Customer Service and Virtual Assistant background. My technical experience and proven charisma for client interaction let me for a thriving freelance career, earning a top-rated reputation by delivering excellent results, in addition to being an organized and responsible person. My Spanish-English bilingual skills allow me to fit perfectly in an international business scenario for 8+ years.

Energetic and organized professional with over 5 years of experience in sales, recruiting, and customer service support. Expert in CRM organization, candidate screening, client communication, and maintaining high-quality service in fast-paced environments. Fluent in English and experienced in international collaboration.

Project Manager and executive assitant with 4 years of experience with a strong interest in resource optimization, strategic planning, administrative leadership, and creative development. I am a responsible, dynamic, and proactive professional with excellent organizational and communication skills. I am committed to executing tasks with punctuality, efficiency, and high ethical standards.

I’m Yensy Sagastume, a creative and detail-oriented Graphic Designer with over 3 years of experience in branding, apparel design, and digital media. I specialize in producing high-quality artwork for sublimation, screen printing, DTF, and embroidery, combining technical precision with artistic vision.

With strong skills in Adobe Illustrator, Photoshop, and Canva, I bring ideas to life through original logo concepts, marketing materials, and client-ready mockups. I’m also expanding into social media marketing, blending design with digital strategy to help brands connect with their audiences.

Known for my adaptability, clear communication, and commitment to excellence, I ensure every project reflects both creativity and quality.

Proactiva con fuerte orientación al servicio al cliente y excelentes habilidades de comunicación asertiva. Experto en la gestión de agendas, organización de calendarios y manejo de bases de datos mediante Google Sheets. Enfocado en la eficiencia administrativa, cumplimiento de metas de contacto y trato profesional para optimizar la captación y fidelización de clientes.

Most SDRs follow a playbook. I wrote mine.

It has consistently converted cold outreach into qualified buyer conversations at ~25%.

🔹 WHAT I'VE DONE

• 25% cold outreach → qualified buyer conversations — ~5x industry average

• $4,500 USD personal sales in peak month — 100% cold traffic, zero inbound

• $1,390 USD commissions — highest individual performer in group

• Built and led 35+ reps from zero — team close rate +22% in 4 months

• Team revenue: $25,000–$30,000 USD

• Selected as continental speaker to teach methodology to regional teams

🔹 HOW I THINK

I audited the playbook I was given, found the gaps, and built my own —

diagnostic questions that surface objections before they kill the deal,

real-time calibration per buyer, and follow-up that re-engages cold leads

weeks or months later. Some closed months after the first contact.

I stayed useful until the timing was right.

That’s how I learned to build pipeline from zero.

🔹 WHAT'S HARDER TO TRAIN

700+ days of cold outreach before selling a single product.

Rejection handling, trust-building with strangers, knowing when to push

and when to listen. That’s not theory — that’s repetition under pressure.

I’ve had extensive exposure to U.S. Hispanic auto insurance buyers —

their real objections, what builds trust, and what makes them say yes.

A buyer in Miami responds differently than one in Houston —

even when both speak Spanish. FL, TX, CA are not the same market.

Most sales reps miss this. I don’t.

🔹 WHAT I'M BUILDING ON TOP

HubSpot Certified. Salesforce SDR in progress. Yale Negotiation in progress.

Not to fill a resume — to qualify better, move faster, and operate within structured sales environments.

🔹 WHERE I ADD VALUE

Now focused on applying this within structured sales teams, where process, CRM discipline, and collaboration drive scale — not just individual execution.

🔹 TARGET

Remote SDR, Inside Sales, or Insurance Sales Closer — U.S. Hispanic market.

Growth-stage SaaS, Fintech, or Insurtech where Hispanic buyers are a real revenue line.

📧 If your team needs pipeline built from

day one — not month three — let’s talk.

Administrative & Client Intake Specialist with over 6 years of experience in legal and administrative roles, proficient in multiple CRM and communication platforms and skilled in client communication and support for legal teams.

Bilingual professional with over 10 years of experience in customer service, hospitality, sales, and international financial and logistical operations. Skilled in live translation, business relationship management, financial account management, and coordination of precious metal shipments.