Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Bilingual Customer Experience professional with over 6 years of experience supporting U.S. customers across retail, fintech, healthcare, logistics, and hospitality, including Airbnb. Proven ability to handle high-volume and complex cases through chat, email, and phone while maintaining strong CSAT and QA results. Known for empathy, tone control, and clear documentation in policy-driven and sensitive environments. Experienced in remote work, cross-team collaboration, escalation management, and SLA-focused workflows. Comfortable using CRM and ticketing tools such as Zendesk, Salesforce, and HubSpot, as well as modern collaboration platforms. Brings a human-centered approach to customer support, combining reliability, adaptability, and process awareness to protect both customer experience and internal efficiency.

Highly communicative professional with over 10 years of experience in customer service, consultative sales, and relationship management. Proven track record in achieving targets, improving processes, and enhancing customer satisfaction metrics. Analytical mindset with a strategic and solution-oriented approach.

Bilingual (English/Spanish) Technical Project Manager with a First Class Honours degree in Computing and deep hands-on experience in Full Stack Development (Laravel/React). Expert in Agile methodologies, QA Automation, and managing remote cross-functional teams to deliver Fintech and E-commerce solutions.

I’m a bilingual International Business professional with over 2 years of experience in the Real Estate industry. I have a strong understanding of the full real estate cycle, having worked on both the acquisition side (conducting cold calling, lead qualification, and initial negotiations) and on the disposition side as a Disposition Manager, coordinating with buyers, managing property information, and supporting transactions through closing.

This dual exposure has given me a well-rounded perspective of how deals move from lead generation to closing, and the importance of speed, organization, and accurate communication at every stage.

I’ve worked with CRM systems to track pipelines and maintain clean, updated records, used Excel to organize property data and analyze numbers and relied on tools like Google Workspace and email management systems to coordinate communication efficiently.

I’m very process-oriented, detail-focused, and proactive when it comes to follow-ups especially in fast-paced environments where timing directly impacts revenue.

Hi, my name is Jacqueline. I have a background in administration, marketing support, and operations, with experience working closely with business owners and small leadership teams. I’m very organized, detail-oriented, and comfortable working in fast-paced, remote environments where clear communication and follow-through are essential.

Hello,

My name is Karoline, and I’m excited to apply for a position where I can combine my experience in customer support, administrative assistance, and front desk operations. Over the years, I’ve developed strong communication skills, attention to detail, and the ability to stay calm and organized in fast-paced environments.

In my customer support roles, I learned how to listen carefully, understand people’s needs, and provide clear and helpful solutions. I enjoy making customers feel understood and supported, whether through email, chat, or phone. I’m also comfortable using different tools and adapting quickly to new systems.

As an administrative assistant and hotel receptionist, I handled daily tasks such as scheduling, managing documents, updating records, greeting guests, and assisting with check-ins. These experiences helped me stay detail-oriented and efficient while multitasking and keeping everything running smoothly.

I’m a fast learner, flexible, and always willing to go the extra mile to help the team. I enjoy working with people from different backgrounds and maintaining a positive, professional attitude.

Thank you for considering my application. I’d love the opportunity to contribute to your team and continue growing in a customer-focused role.

Sincerely,

Karoline Paixão

My name is Juliana Urrutia, and I have over five years of experience in the BPO industry, working as a bilingual agent, supervisor, and Spanish–English medical interpreter. Throughout my career, I have worked on high-volume, high-responsibility campaigns, developing strong skills in effective communication, team leadership, and results orientation.

I have had the opportunity to support operational and quality processes, monitor performance metrics, and provide direct support to both clients and work teams. My experience as a medical interpreter has allowed me to strengthen my accuracy, professional ethics, and ability to convey critical information with clarity, empathy, and confidentiality.

I am motivated to continue growing and contributing my experience, commitment, and communication skills to your organization's team. I appreciate your time and look forward to the opportunity to expand on this information in an interview.

Analista de Datos y Business Intelligence con más de 12 años de experiencia, especializado en optimización de procesos e investigación, usando SQL, Excel, Python y Power BI para el desarrollo de pipelines, ETL y ELT, modelado de datos y diseño de dashboards. Transformo datos complejos en storytelling estratégico mediante visualización de datos efectivas que mejora la eficiencia operativa, reduce riesgos y apoya la toma de decisiones.

Bilingual Industrial Engineer with 10+ years of proven success in Property Management, Real Estate Operations, and Maintenance Coordination. Skilled in tenant relations, vendor management, budget administration, contract negotiation, and CRM systems (AppFolio, DoorLoop, kvCORE, Skyslope, and GoHighLevel). Adept at leading property management teams, optimizing occupancy rates, and implementing operational best practices to enhance property value and client satisfaction.

Operations-focused professional with experience supporting U.S.-based companies in healthcare insurance, customer service, and administrative operations. Strong background in coordinating schedules, client communication, billing, quotes, payment follow-up, database management and ensuring smooth day-to-day operations. Highly organized, detail-oriented, and adaptable, with a detail-oriented and proactive approach to optimizing workflows and supporting scalable service delivery.

I am a bilingual virtual assistant (English & Spanish) with 2+ years of experience in customer service and administrative support. I am organized, proactive, and reliable, always focused on streamlining processes and ensuring customer satisfaction. I can assist you with:

Customer Service

• Handling inquiries via email, chat, and phone.

• Assisting with reservations, refunds, claims, and follow-ups.

• Managing CRM and collecting feedback to improve processes.

Administrative Support

• Email and calendar management.

• Organizing meetings, events, and travel arrangements.

• Preparing reports, presentations, and documents.

• Data entry and database management with accuracy and confidentiality.

I am interested in building long-term working relationships and providing reliable and high-quality service. Feel free to contact me to discuss how I can support your business growth.

Customer-focused operations professional with 6+ years of experience managing international orders, handling international clients and resolving shipment-related issues.

Experienced in handling time-sensitive inquiries, coordinating with third-party partners, and ensuring accurate order fulfillment. Strong problem-solving mindset with a proactive approach to improving processes and delivering reliable customer experiences across global markets.

Bilingual remote operations professional with 5+ years supporting teams through scheduling, documentation

control, reporting, client communication, and workflow coordination. Experienced with billing cycles, inventory

records, and system updates using ERP/CRM-style platforms. Known for high attention to detail, fast

prioritization, and reliable follow-through across multiple stakeholders and time zones.

Hi, my name is Martín Pardo Ricardo. I’m 21 years old and I graduated from a bilingual high school in Medellín in 2023. I’m fluent in English and use it daily through apps like Duolingo and regular conversations, which helps me communicate clearly and professionally.

I completed a course in International Business, where I developed strong organizational skills, attention to detail, and professional written and verbal communication. I have experience assisting with administrative tasks such as managing emails, organizing documents, scheduling appointments, and following up on client requests.

My training as a commercial airplane pilot taught me discipline, confidentiality, accuracy, and time management under pressure. I’m comfortable working remotely, using digital tools, and supporting legal teams by staying organized, reliable, and detail-oriented.