Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Experienced professional in sales, marketing, and customer service, with outstanding communication, negotiation, and client acquisition skills. I am proactive and adaptable to diverse work environments. Experience in both local and international markets.

Work Experience

Sales Consultant – Roca Viva Real Estate

Property sales management and closing.

Personalized customer service and guidance throughout the buying process.

Lead follow-up and generation of new business opportunities.

Marketing Specialist – Shift Company

Development and implementation of marketing strategies.

Social media and digital campaign management.

Results analysis and campaign optimization.

Cold Calling Agent – ​​SNYNS (USA)

Telephone contact with potential clients in the international market.

Lead generation and appointment scheduling.

Handling objections and closing sales opportunities.

Sales Consultant – Kay Cosmetics / Myky Aesthetics

Sales of facial and body care products. Customer service and personalized product recommendations.

Customer loyalty and after-sales support.

I'm an engineering professional with an extensive Business Development, Customer Service and Virtual Assistant background. My technical experience and proven charisma for client interaction let me for a thriving freelance career, earning a top-rated reputation by delivering excellent results, in addition to being an organized and responsible person. My Spanish-English bilingual skills allow me to fit perfectly in an international business scenario for 8+ years.

I am a highly proficient Executive Assistant with a track record of enhancing productivity and ensuring seamless executive-level operations. My expertise is grounded in:

• Transaction coordination, deadline tracking, contract review, earnest money verification, title and escrow communication, invoice processing, and financial reporting to ensure smooth and compliant closings.

• With a strong foundation in accounting principles and ongoing studies in Public Accounting, I support executive teams by maintaining accurate records, managing vendor payments, reconciling financial data, and overseeing documentation workflows with precision and accountability.

• I leverage advanced proficiency in Google Workspace, QuickBooks, Asana, Monday.com, Slack, Zoom, DocuSign, Mailchimp, and AI tools to streamline operations, track tasks, manage CRM workflows, and enhance communication across buyers, agents, lenders, title companies, and internal teams.

• Bilingual in Spanish (native) and English (C1), I thrive in fast-paced, remote real estate environments where organization, financial accuracy, and proactive communication are critical to success.

I also have a great hospitality background where my expertise is grounded in

• Leveraging elite customer service and problem-solving skills honed at InterContinental Hotels Group (IHG), where I managed high-pressure environments with discretion and professionalism.

• Utilizing advanced technical proficiency in Google Workspace, QuickBooks, Asana, and Slack to streamline workflows and maintain operational excellence.

Chiara Fitzi is currently employed as a Customer Service, demonstrating strong capabilities in active listening, event management, and digital communication. Her background in Semiotics and a degree in Acting from Universidad Nacional de las Artes have equipped her with creative and analytical skills, making her adept at managing social media agendas and customer interactions.

Event Coordinator with over 15 years of experience in the hospitality and corporate events industry, delivering high-profile events for multinational clients in pharmaceutical, technology, entertainment, automotive sectors and others. Proven expertise in event planning, budget management, contract negotiation, vendor coordination and client relationship management. Skilled in leveraging hospitality systems to streamline operations and optimize service delivery. Recognized for upselling strategies that drive revenue growth up to 20% above budget and client satisfaction.

I am a professional with experience in customer service, administrative support, and operations coordination. I have worked in banking, insurance, and legal support roles, where I managed client information, reviewed documentation, and communicated with clients and companies to ensure processes are completed correctly and on time.

I am highly organized, detail-oriented, and comfortable working in fast-paced environments. I enjoy helping clients, solving problems, and keeping information structured and up to date.

I have experience using tools such as Excel, Salesforce, CRM systems, QuickBooks, Canva, and Google Workspace. I also have strong communication skills in both English and Spanish.

I am a responsible and proactive person who likes to learn, improve processes, and support teams to achieve their goals.

Certified Public Accountant with over 10 years of professional experience in Accounting, Data Entry, and Administrative Support, including 3 years in fully remote positions. Experienced in managing financial records, ensuring data accuracy, processing invoices, handling payroll, and performing bank reconciliations. Proficient in accounting and management tools such as QuickBooks, Wave, Buildium, and Microsoft Office Suite. Known for strong organizational skills, attention to detail, and the ability to deliver accurate, timely, and efficient results even in fast-paced and dynamic work environments. Adept at supporting small to medium-sized businesses remotely, providing reliable financial and administrative solutions while maintaining clear communication and professionalism.

Soy asistente virtual certificada desde Venezuela, con experiencia en atención al cliente , gestión administrativa personal y en el área de Marketing . Con habilidad en manejo de herramientas digitales, atención al detalle, entre otros. En constante aprendizaje y en busca de nuevos retos para brindar un servicio de calidad.

Algunas de las habilidades técnicas que manejo son:

-Atención al cliente desde diferentes canales (Whatsapp, Telegram, Facebook, Instagram).

-Herramientas Digitales de Colaboración como lo son Trello - Slack.

-Organización y programación de Agenda.

-Manejo de herramientas en GOOGLE WORKSPACE.

​-Manejo de CRM para control de los clientes.

​-Planificación de eventos y reuniones.

​-Transcripciones de documentos, audios y vídeos.

​-Conocimientos generales de diseño en CANVA - CAPCUT.

-​Gestión de Redes Sociales y manejo de Marca Personal.

​-Gestión de correo electrónico y calendario.

-Conocimiento general de la plataforma Flodesk para diseños he integración de enlaces en correos electrónicos.

Habilidades Blandas

💫Correcta gestión de mi tiempo.

💫Liderazgo

💫Proactiva

💫Trabajo de calidad

💫Trabajo en equipo

💫Disponibilidad inmediata

💫Inteligencia Emocional

💫Flexibilidad y capacidad de adaptación

Con mas de 5 años de experiencia laborando de forma híbrida, ofrezco mis conocimientos para empleos 100%Remoto.

Soy una persona responsable, resolutiva y comprometida.

Bachelor in Software Engineering with experience in Cisco networking, Microsoft 365 support, and web development. Skilled in troubleshooting, website maintenance, and IT operations. Strong analytical thinking and adaptability, with proven ability in both remote and on-site environments.

I'm a bilingual virtual assistant with experience in administrative support, client communication, and team coordination. My profession has been shaped by Architecture but also by my career as a professional dancer and artistic director. Both experiences have helped me develop strong organizational skills, attention to detail, and the ability to manage multiple tasks.

Also through my work supporting construction projects, I gained experience in documentation management, scheduling, workflow organization and team/client communication. Leading groups of up 65 members also I strength my leadership skills, time management and ability to stay composed in fast - paced environments. 

I'm comfortable working remotely, managing calendars, communication and day to day operations using different digital tools like Google Workspace and Microsoft Office to stay organized.

Bilingual Technical Support Specialist and Executive Assistant with proven experience supporting users, executives, and remote teams in dynamic environments. Skilled in troubleshooting IT issues, SaaS platform support, customer communication, and technical problem-solving. Adept at managing tickets, analyzing system logs, setting up devices, and creating clear documentation for clients and colleagues.

Experienced in complex calendar management, digital communications, and confidential administrative support for high-level leaders. Proficient in Google Workspace, Notion, Slack, FreshDesk, and CRM platforms. Recognized for my attention to detail, professionalism, and proactive approach to resolving technical and operational challenges.

Fluent in English and Spanish, with a passion for delivering outstanding support—whether for customers, users, or executives.

Bilingual Customer Support, Sales, and Operations professional with over 14 years of experience supporting international clients in fast‑paced environments. Known for delivering exceptional customer experiences and maintaining high performance standards with consistent 95–98% CSAT and strong KPI achievement. Experienced working with global teams and in remote and hybrid environments. Highly skilled in CRM systems, customer retention, sales support, and operational coordination. Recognized for empathy, problem solving, and clear communication. Fluent in English and Spanish.

Seventh-semester Foreign Languages student focused on teaching and customer service, skilled in client relationship management and virtual assistance. Proficient in English (B2) and French (intermediate).