Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Sales Project Manager with 2 years of experience in project management, 3 years of experience in closing, lead generation, soft sales, business development, marketing, Meta Ads management, Sengrid and Netsuite. (B2B, B2C)

4 years of experience in Logistics, customer service and healthcare services (billing and customer service field).

Bilingual entrepreneur with project management experience, operations skills, brand construction, supply chain management, and SCRUM. I work with Waterfall & Agile methodologies and like using tools such as Kanban boards, RACI charts, Gantt charts, smart goals, tasks, and Milestones. I’m a dreamer, hard worker, and active person ready to work and show all my capacities. The advantage of hiring me? I know what a boss wants from a worker, I’m not just going to care while my working time is on. Being a boss is 24/7 and I want to grow, learn and help achieve goals with you

I am a dedicated and sincere leader with a robust work ethic. My relentless pursuit of knowledge and my willingness to confront challenges propel me to seek opportunities where I can implement innovative solutions. I am enthusiastic about bringing my fresh perspective to a company that recognizes my dedication and abilities, thereby making a positive impact.

Dedicated and passionate worker with more than 9 years of experience in BPO. Responsible and committed to meeting KPIs and client expectations, with strong interpersonal and communication skills.

I am a highly organized and detail-oriented professional with 4 years of experience in administrative support, real estate, operations, lead qualification, property management, and customer service. Strong background in managing CRMs, databases, calendars, reports, and digital tools in a fully remote environment. Excellent communication skills in English and Spanish and a solutions-oriented mindset. Known for reliability, fast learning, and the ability to support business owners and teams by keeping operations organized, accurate, and running smoothly. I am eager to support and be a fundamental part of a dynamic remote team where organization, efficiency, and accountability truly matter.

Hello,

My name is Karoline, and I’m excited to apply for a position where I can combine my experience in customer support, administrative assistance, and front desk operations. Over the years, I’ve developed strong communication skills, attention to detail, and the ability to stay calm and organized in fast-paced environments.

In my customer support roles, I learned how to listen carefully, understand people’s needs, and provide clear and helpful solutions. I enjoy making customers feel understood and supported, whether through email, chat, or phone. I’m also comfortable using different tools and adapting quickly to new systems.

As an administrative assistant and hotel receptionist, I handled daily tasks such as scheduling, managing documents, updating records, greeting guests, and assisting with check-ins. These experiences helped me stay detail-oriented and efficient while multitasking and keeping everything running smoothly.

I’m a fast learner, flexible, and always willing to go the extra mile to help the team. I enjoy working with people from different backgrounds and maintaining a positive, professional attitude.

Thank you for considering my application. I’d love the opportunity to contribute to your team and continue growing in a customer-focused role.

Sincerely,

Karoline Paixão

Customer Support and Virtual Assistant professional with over 5 years of remote experience supporting U.S., Canadian, and international clients across technology, e-commerce, immigration services, travel platforms, and print-on-demand industries. Highly experienced in CRM systems (Zendesk, Freshdesk, HubSpot, Salesforce), multichannel support (email and chat), and high-volume environments.

Strong background in print order support, design and file review, order tracking, data management, and process documentation (SOPs). Known for improving workflows, reducing resolution times, and maintaining high customer satisfaction while meeting quality and productivity metrics. Fluent in English and Spanish, with basic Portuguese, and fully comfortable working remotely with cross-functional teams.

Soy una persona con cerca de 10 años de experiencia en ventas, atención al cliente y gestión comercial. A lo largo de mi trayectoria, me he destacado por mi responsabilidad, puntualidad y compromiso con los resultados. Me considero alguien organizado, enfocado y con la capacidad de trabajar bajo objetivos claros, tanto a corto como a largo plazo.

Me apasiona el trato con las personas, escuchar sus necesidades y ofrecer soluciones que generen confianza. Creo en el poder de la buena comunicación, la empatía y el servicio de calidad. Mi experiencia me ha permitido desarrollar habilidades clave como la negociación, el seguimiento postventa y la resolución efectiva de problemas.

Estoy en un momento de mi vida donde busco oportunidades laborales remotas que me permitan aportar mi experiencia, adaptarme a nuevos entornos digitales y continuar creciendo profesional y personalmente. Cuento con internet estable, computador propio y la total disposición para integrarme a equipos de trabajo con una mentalidad colaborativa y orientada a resultados.

Me esfuerzo siempre por dar lo mejor de mí, mantener una actitud positiva y trabajar con respeto, ética y responsabilidad. Estoy abierto a aprender nuevas herramientas, mejorar continuamente y asumir nuevos desafíos. Mi enfoque está en construir relaciones laborales duraderas, aportar valor y ser parte de proyectos que marquen la diferencia.

Professional with five years of tangible experience. Adept at communicating effectively with clients and building long-lasting relationships. Proven ability to thrive in fast-paced environments while maintaining a positive and proactive approach. Looking forward to new experiences.

Highly organized administrative and customer support professional with hands-on experience in the hospitality and language services sectors, managing bilingual (English-Spanish) client communication, scheduling and reservations, accurate record-keeping, and day-to-day operational support in both remote and on-site environments. With a strong background in written communication and documentation through professional freelance translation work, experienced in following SOPs, managing multiple tasks and deadlines, and maintaining clear, consistent communication with clients and internal stakeholders. Proficient in Google Workspace, Microsoft Office, Notion.

I’m a bilingual International Business professional with over 2 years of experience in the Real Estate industry. I have a strong understanding of the full real estate cycle, having worked on both the acquisition side (conducting cold calling, lead qualification, and initial negotiations) and on the disposition side as a Disposition Manager, coordinating with buyers, managing property information, and supporting transactions through closing.

This dual exposure has given me a well-rounded perspective of how deals move from lead generation to closing, and the importance of speed, organization, and accurate communication at every stage.

I’ve worked with CRM systems to track pipelines and maintain clean, updated records, used Excel to organize property data and analyze numbers and relied on tools like Google Workspace and email management systems to coordinate communication efficiently.

I’m very process-oriented, detail-focused, and proactive when it comes to follow-ups especially in fast-paced environments where timing directly impacts revenue.

A highly skilled and results-oriented professional with a background in managing high-level operations, appointment setting, and executive support. I have over 10 years of experience in leading teams, optimizing scheduling systems, and driving operational excellence, I have successfully handled complex, high-ticket client relationships across diverse industries, including recruitment, customer service, and real estate.

I bring a wealth of experience working with clients remotely from the United States and Canada, in addition to in-person experience in the United States and Australia. My expertise includes overseeing appointment setting and calendar management, streamlining processes for improved client interactions, and ensuring seamless coordination between departments. I am adept at managing both client and executive schedules, handling sensitive appointments, and ensuring efficiency in high-pressure environments. Known for my strong leadership abilities, I have consistently led teams to meet and exceed performance targets, contributing to enhanced customer satisfaction, reduced operational costs, and improved conversion rates.

Fluent in both English and Spanish, I am a proactive communicator with exceptional organizational skills, committed to providing top-tier client service and operational support. I thrive in environments requiring strategic planning, resource management, and effective cross-functional collaboration, particularly in high-value, high-demand settings.

I’m a bilingual professional based in Bogotá with experience across marketing, operations, client coordination, and administrative support in international and remote environments. Throughout my career, I’ve worked in a marketing and media agency, a fast-paced sales organization, and a U.S. real estate investment company, where I developed strong skills in organization, communication, document management, and process coordination while working closely with clients and cross-functional teams. I’m known for my attention to detail, reliability, and ability to quickly learn new systems and digital tools. My long-term aspiration is to continue growing in roles that combine operations, marketing, and client support while contributing to efficient, well-structured teams. As a fun fact, I enjoy staying active through sports like tennis, gym training, and water skiing, and I’m passionate about continuous learning and personal development.

I´m Liliana Pinedo. I’m a bilingual professional with a background in International Business and strong experience in administrative support, translation, quality assurance, and customer service.

I’m passionate about helping businesses stay organized, efficient, and connected with their clients. I enjoy working behind the scenes, making sure processes run smoothly, deadlines are met, and communication stays clear and professional. Whether it’s managing data, assisting with client inquiries, or providing operational support, I always bring focus, responsibility, and a can-do attitude to every task.

Throughout my experience, I’ve worked in bilingual roles that required attention to detail, adaptability, and empathy including positions as a Quality Assurance Intern, Freelance Academic Translator, and Bilingual Agent for international companies. These experiences have helped me strengthen my communication skills, problem-solving abilities, and confidence working in fast-paced, multicultural environments.

I consider myself organized, dependable, and calm under pressure. I love learning new tools and improving workflows to make things simpler and more efficient for my team. My approach to work is guided by three values: clarity, consistency, and care because I believe good service and solid results come from genuinely caring about the people and the process.

When I’m not working, I enjoy reading, learning about technology and AI, and finding ways to use them to make daily work more productive. I’m also passionate about personal growth and continuous learning, both professionally and personally.

I’m excited to connect with companies looking for someone who combines reliability, empathy, and structure, someone who enjoys supporting others and takes pride in doing things right the first time.

If you’re looking for a professional who values communication, teamwork, and excellence in every detail, I’d love to be part of your team.