Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Hi, my name is Samuel I´m 20 years old and i used to work as a cold caller and appointment setter for a real estate broker, the company name was keller williams and i also worked for another company which name was agro real estate investments. I have a lot of experience working online and working at customer service as well because i used to work on the energy savings assistance program from PGE, i worked 1 year on this company so i know how to deal with objections and give information. I also have experience working on sales and selling almost anything, i have experience working with crms just like it is monday.com, go high level, google sheets and also working with dialers just like five9 and also with batchdialer, i think i´m a great candidate for this job because I have a lot of experience working on customer service and sales.

I work with digital marketing and social media, connecting strategy, execution, and performance to build clear and consistent communication.

Over time, I built hands-on experience across content, social media, and digital communication projects in a variety of industries, achieving 4M+ impressions and 60K+ reach in campaigns.

This path gave me a more integrated perspective, not just on what to communicate, but why and how to do it effectively.

Results-driven International Sales Executive with over three decades of experience leading commercial operations across the Americas. Expert at translating complex value propositions into revenue growth within international markets. Native fluency in English and Spanish with mastery of Portuguese and French. Specialized in high-ticket negotiations, remote sales leadership. Passionate about leveraging cross-cultural insights to close deals and scale global sales teams.

Video Editor, Filmmaker, and Audiovisual Producer with experience creating short-form content, branded videos, social media assets, and commercial pieces from concept to final delivery. Skilled in editing, shooting, motion graphics, sound design, color correction, and adapting content for digital platforms. Strong focus on pacing, visual storytelling, and brand-aligned content.

Hi! I'm a Communications Specialist with a background in Public Relations and Journalism, passionate about creating content that connects with audiences and delivers real results.

I've managed social media accounts across Instagram, Facebook, TikTok, YouTube, and Spotify — handling everything from content creation and video editing to scheduling, community engagement, and performance analysis. I use tools like Adobe Premiere Pro, CapCut, Canva, and Adobe Audition to produce polished short-form and long-form content.

What sets me apart is that I work on both the creative and strategic sides of social media, I don't just create content, I analyze metrics to refine strategy and maximize reach. I'm bilingual (Spanish/English, C1), highly organized, and thrive in fast-paced digital environments.

I'm currently focused on helping brands grow through meaningful storytelling and effective content strategies.

As a professional I posses a unique set of skills and experiences that facilitate communication and efficiency in a variety of roles. My recent experience includes work in billing, customer service, and sales, both in face-to-face and remote environments. These roles have provided me with valuable insight into the importance of accuracy, empathy, clear communication, and providing quality service in dynamic work environments.

Customer support and administrative operations professional with experience managing email, chat, tickets, calendars, documentation, and follow-ups in remote, fast-paced environments. Skilled in CRM systems, data entry, tech support L1, KPI tracking, and professional client communication. Well aligned for Virtual Assistant and Executive Assistant support.

I am a Graphic Designer with more than 27 years of experience.

My professional experience includes working in advertising agencies, design studios, bureaus, printers and newspapers, which gives me a broad and strategic perspective on visual communication.

I have a degree in Advertising and Marketing from FADEP – Faculdade de Pato Branco (2004) and I have advanced knowledge in design tools, including Adobe Illustrator, Adobe Photoshop and Adobe XD.

In the international market, I worked remotely for a year at the German company Ebakery, developing Adobe XD prototypes for e-commerce platforms.

I also worked as a designer at Kerotin Hair Care for a year and worked at Word Revolution as a Web Designer, creating prototypes in Adobe XD and deploying online versions using Duda.co.

Fluent in English, I bring a global and up-to-date view of design. My focus is to transform concepts into strategic visual solutions that strengthen brands and drive business growth.

I have several years of experience working in customer-facing roles, primarily in customer service and customer success environments. I’ve supported clients through multiple channels, including phone, email, and chat, always focusing on delivering clear communication, fast resolutions, and a positive customer experience.

In my previous roles, I handled high volumes of inquiries, resolved complex issues, and followed up to ensure customer satisfaction. I’ve also worked with CRM tools such as Salesforce and HubSpot to document interactions, track cases, and manage workflows efficiently.

Additionally, I’ve collaborated closely with internal teams to escalate issues when needed and improve processes based on customer feedback. My background has helped me develop strong problem-solving skills, empathy, and the ability to remain calm and professional in fast-paced environments.

Overall, my experience aligns well with this role because I understand the importance of building trust with customers, meeting performance metrics, and contributing to a team-focused culture while consistently delivering high-quality support.

Business Administrator with extensive experience leading bilingual teams in U.S. banking operations and international logistics. Skilled in strategic sales, supply chain management, and transforming technical claims into revenue opportunities. Demonstrates advanced analytical capabilities with Excel, high emotional intelligence, and proficiency in conflict resolution.

I help busy founders and executives stay organized so nothing falls through the cracks. As a bilingual Executive Assistant (English/Spanish) with a 100% Job Success Score on Upwork and 25+ years of experience, I bring a rare combination of communication, tech, and operations skills to every engagement.

What I can do for you:

• Manage your calendar, inbox, and meetings across time zones

• Draft professional emails and reports in English and Spanish

• Prepare agendas, notes, and action items for your calls

• Create and maintain checklists, timelines, and project systems

• Coordinate with your team, clients, and vendors to ensure follow-through

• Support client onboarding and keep documentation up to date

• Handle online events (webinars, training sessions) end-to-end

My background:

• 11 years as Office Manager & Digital Marketing Advisor at AVA Consulting Group, coordinating international teams across Canada, Mexico, and the Dominican Republic

• 6 years at Tech Data Peru managing key accounts (Falabella, Oechsle, Hiraoka) with purchase orders exceeding $1M

• 7 years organizing international training events with speakers from the US, Chile, and Brazil

Tools I use daily: Google Workspace · Notion · Slack · Bitrix24 CRM · Canva · Mailchimp · Brevo · GoHighLevel · Apollo · LMS platforms

🌎 Bilingual: Spanish (native) | English (C2 Proficient — EF SET 71/100) 📍 Lima, Peru — available Monday to Friday, ~3 hours/day to start

If you need a reliable, organized, and proactive Executive Assistant who delivers in both English and Spanish, I'd love to connect.

Bilingual Technical Support Specialist and Executive Assistant with proven experience supporting users, executives, and remote teams in dynamic environments. Skilled in troubleshooting IT issues, SaaS platform support, customer communication, and technical problem-solving. Adept at managing tickets, analyzing system logs, setting up devices, and creating clear documentation for clients and colleagues.

Experienced in complex calendar management, digital communications, and confidential administrative support for high-level leaders. Proficient in Google Workspace, Notion, Slack, FreshDesk, and CRM platforms. Recognized for my attention to detail, professionalism, and proactive approach to resolving technical and operational challenges.

Fluent in English and Spanish, with a passion for delivering outstanding support—whether for customers, users, or executives.

I am a dynamic and results-oriented professional with a solid background in leadership, accountability, self-management, motivation, cooperation and social intelligence. I have a proven track record of success in diverse environments and continually seek new opportunities to grow professionally. I am success driven and always looking for innovative ways to improve. Throughout my career, I have taken on diverse and challenging roles that have honed my skills in analysis, management, and leadership. As an analyst in international affairs, I developed a keen understanding of integration processes. My tenure as a coordinator and manager of crypto-financial operations at a national level allowed me to excel in managing complex financial systems. Additionally, my experience as a bilingual virtual medical assistant and customer care and sales representative has sharpened my ability to effectively communicate and manage tasks in multilingual settings. These varied experiences have equipped me with a robust skill set, enabling me to thrive in diverse environments. My expertise encompasses a broad range of technical and professional skills. I am highly proficient in utilizing CRM and EMR tools to enhance productivity and streamline workflows. My comprehensive understanding of general IT principles is complemented by my deep knowledge of cryptocurrency and distributed ledger technology (DLT), positioning me at the forefront of blockchain innovation. My academic journey is marked by diverse and enriching experiences. I hold a Bachelor of Science Degree, complemented by Modern Languages at Metropolitan University (UNIMET). My proficiency in English is certified at the C2 level through the Education First (EF) International Language Course. Additionally, I have earned the title of Junior Cybersecurity Analyst from CISCO Networking Academy, showcasing my commitment to both linguistic and technical excellence. I have participated in international seminars organized by the Ministry of Commerce of China, covering foreign trade policies, foreign capital, and Chinese culture. Additionally, I hold over 30 certifications across various fields, including cybersecurity, customer service, funding, project management, and transcriptions. My diverse skill set demonstrates my commitment to professional growth and adaptability to various roles and challenges.

I’m a highly organized Project Coordinator with 10+ years of experience supporting operations, managing projects, and delivering strong client service in remote, international environments. I also bring hands-on experience working in roles aligned with Operations Manager and Client Relations functions.

In my most recent role at a U.S.-based market research company, I managed multiple projects end-to-end while serving as a key client point of contact—ensuring clear communication, aligning expectations, and keeping timelines and deliverables on track. I worked cross-functionally to streamline workflows, solve issues proactively, and maintain high-quality outcomes.

Alongside this, I founded and ran an online education program, where I led day-to-day operations, coordinated global schedules, onboarded teams, and ensured a seamless client and student experience.

I’m highly proficient in tools like Google Workspace, Excel, Asana, Trello, Monday.com, Slack, and Zoom. Known for being detail-oriented, proactive, and adaptable, I thrive in fast-paced environments where I can support both operational efficiency and client success.

I’m particularly drawn to roles where I can combine project coordination, operations, and client management to help teams run smoothly and deliver excellent results.