Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Results-driven Sales Specialist and High-Ticket Closer with over 8 years of experience in cold calling, appointment setting, and strategic lead generation. Expert in CRM systems and high-volume dialers, proficient in multiple languages, and skilled in professional audio/video editing.

I’m a bilingual professional based in Bogotá with experience across marketing, operations, client coordination, and administrative support in international and remote environments. Throughout my career, I’ve worked in a marketing and media agency, a fast-paced sales organization, and a U.S. real estate investment company, where I developed strong skills in organization, communication, document management, and process coordination while working closely with clients and cross-functional teams. I’m known for my attention to detail, reliability, and ability to quickly learn new systems and digital tools. My long-term aspiration is to continue growing in roles that combine operations, marketing, and client support while contributing to efficient, well-structured teams. As a fun fact, I enjoy staying active through sports like tennis, gym training, and water skiing, and I’m passionate about continuous learning and personal development.

I am a highly proficient Executive Assistant with a track record of enhancing productivity and ensuring seamless executive-level operations. My expertise is grounded in:

• Transaction coordination, deadline tracking, contract review, earnest money verification, title and escrow communication, invoice processing, and financial reporting to ensure smooth and compliant closings.

• With a strong foundation in accounting principles and ongoing studies in Public Accounting, I support executive teams by maintaining accurate records, managing vendor payments, reconciling financial data, and overseeing documentation workflows with precision and accountability.

• I leverage advanced proficiency in Google Workspace, QuickBooks, Asana, Monday.com, Slack, Zoom, DocuSign, Mailchimp, and AI tools to streamline operations, track tasks, manage CRM workflows, and enhance communication across buyers, agents, lenders, title companies, and internal teams.

• Bilingual in Spanish (native) and English (C1), I thrive in fast-paced, remote real estate environments where organization, financial accuracy, and proactive communication are critical to success.

I also have a great hospitality background where my expertise is grounded in

• Leveraging elite customer service and problem-solving skills honed at InterContinental Hotels Group (IHG), where I managed high-pressure environments with discretion and professionalism.

• Utilizing advanced technical proficiency in Google Workspace, QuickBooks, Asana, and Slack to streamline workflows and maintain operational excellence.

With over five years of experience in customer service and sales, I'm a hardworking professional fluent in native Spanish and C1-level English. I'm flexible and ready to take on any shifts—mornings, nights, weekends—whatever fits the team's needs.

I’m a reliable and proactive professional with over 9 years of experience supporting teams on-site and in remote environments. I enjoy bringing structure and clarity to daily operations — from managing schedules and documentation to keeping communication flowing smoothly. I’m detail-oriented, tech-savvy, and known for my solution-focused approach. I genuinely care about helping teams stay organized, supported, and productive.

Ingeniero de Sistemas con más de 20 años de experiencia en coordinación de operaciones TI, soporte técnico Nivel 1, 2, 3, 4 y administración de infraestructura tecnológica en entornos híbridos y remotos. Especialista en redes y ciberseguridad, con formación Cisco Networking Academy, capacitado en ISO/IEC 27001, Fortinet y plataformas Microsoft, iCloud. Amplia experiencia en gestión de incidentes, administración de redes LAN/WAN/VPN, servidores Windows y Linux, virtualización, herramientas ITSM y liderazgo de equipos técnicos, garantizando continuidad operativa, cumplimiento de SLA y mejora continua del servicio.

My name is Juancarlos Salas Rivero Im from La Paz, Bolivia.Bilingual Fluent in English/Spanish. Proven track record in customer service, CRM and sales across a variety of industries. Recognized for strong work ethic, positive attitude, and ability to thrive in fast-paced, high-pressure environments. Skilled in multitasking and maintaining composure while delivering exceptional service and support to clients. Committed to creating positive customer experiences and driving business success.

I have 5 years of experience in customer support and customer success, primarily in eCommerce and digital platforms, working with clients from around the world, with a focus on US-based customers. I began as a freelancer assisting retail clients with online orders and later supported an eCommerce company specializing in medical and protective products during the COVID period, handling high-volume inquiries with clarity, empathy, and a problem-solving mindset.

Most recently, I worked as a VIP Customer Success Manager for a tech startup operating multiple digital platforms, including dating services. In this role, I focused on customer retention, upselling, mediation, and coordinating with internal teams to improve both product and experience.

I am proficient in Zendesk, Salesforce, and I know how to combine human empathy with effective technology and automation to resolve issues efficiently. I work independently, take ownership of cases, and always strive to deliver exceptional customer service while continuously learning and improving.

Bilingual Executive & Sales Support Specialist (EN–ES) with 8+ years of professional experience in remote environments, including 4+ years supporting sales operations and executive-level workflows. Strong background in lead engagement, CRM processes, client-facing communication, and executive coordination, combining structured execution with commercial awareness. Proven ability to manage priorities, support sales pipelines, and act as a reliable extension of leadership in fast-paced, remote-first teams.

I’m a bilingual (Spanish-English) professional with experience in customer support, technical support, and operational workflows across retail, BPO, and gaming environments. My work has involved handling structured information, maintaining high data accuracy, tracking performance metrics, and documenting processes to support consistent, high-quality outcomes.

I enjoy working at the intersection of people and systems: organizing information, improving workflows, and solving problems while maintaining a strong customer-focused approach. Clarity, precision, and continuous improvement are central to how I work.

Detail-oriented, adaptable, and quick to learn, I’m comfortable using tools such as Zendesk, spreadsheets, and internal platforms to help teams operate efficiently and deliver reliable, high-quality results.

I’m a bilingual professional (Spanish–English) with 7+ years of experience working directly with U.S. clients. I’ve led teams, handled operations, improved retention, and supported growth using clear communication and data-driven decisions. I’m client-facing, easy to work with, and focused on making things run smoothly while delivering real results.

Bilingual Customer Support and Sales Specialist with over 10 years of professional experience and 5+ years supporting U.S. clients in remote environments. I have extensive experience handling high-volume inbound and outbound calls, appointment setting, lead qualification, and customer relationship management.

I am comfortable managing 100–150 daily interactions while maintaining strong customer satisfaction and clear communication. I have worked with tools such as Zoho, Close, CallTools, Slack, and Microsoft Teams to support remote teams and manage client relationships efficiently.

I am known for being reliable, proactive, and results-driven. I enjoy helping customers solve problems, building trust with clients, and contributing to team goals in fast-paced environments. I am currently looking for a long-term remote opportunity where I can bring my customer service, sales, and communication skills to support growing teams.

Experienced in various roles such as Chef, Barman, Tour Guide, Telemarketing Agent, and Educational Camp Coordinator with international exposure in Colombia, Argentina, and the U.S. Known for being cheerful, enthusiastic, and a good team player.

Dynamic and professional with proven experience in social media management, graphic design, digital content creation, and basic
web maintenance (WordPress/Elementor). Expertise in developing engaging visual and textual content, increasing online presence,
and executing paid advertising campaigns (Facebook Ads, Google Ads). Proficient in leveraging AI tools, design software, and various
social media platforms to achieve marketing objectives. Highly adaptable, proactive, and eager to drive digital growth for innovative
teams.