Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Líder en Operaciones y Negocios con más de 15 años impulsando la rentabilidad y el crecimiento en retail, e-commerce y comercio internacional (B2B). Especialista en la gestión de múltiples unidades de negocio, optimización de cadenas de suministro y liderazgo de equipos de ventas. Perfil altamente analítico y orientado a resultados, con un historial comprobado en la implementación de sistemas de gestión y procesos que potencian las ventas y maximizan la eficiencia operativa.

I’m Miguel Daniel Sotomayor Ayuque, a graduate in Audiovisual Communication and Interactive Media from the Peruvian University of Applied Sciences. I hold a master’s degree in Audiovisual Script Creation from the International University of La Rioja and a diploma in Leadership from Marconi International University.

With over five years of professional experience, I’ve worked across various areas of audiovisual production, including recording, editing, cinematography and storytelling. I’ve collaborated with companies such as the marketing agency La Naranja Media LATAM, leading the audiovisual department for major brands like Fundación Telefónica, Samsonite, and Honda. Additionally, I’ve served as an audiovisual producer for educational institutions such as UCAL, Toulouse Lautrec, CERTUS, Norbert Wiener University and Continental Florida University  where I created audiovisual content for social media, event promotion, student testimonials, and institutional videos.

Currently, I am working at TubeScience, a U.S.-based marketing agency, as a Creative Video Editor, where I create a wide variety of video content for international brands such as HelloFresh, Hims & Hers, Noom and GoodChop.

I consider myself a passionate, detail-oriented, and empathetic professional, committed to my work, with a strong ability to adapt and learn quickly. I’m confident that my experience and skills can add value to your team.

Hi! I'm a Communications Specialist with a background in Public Relations and Journalism, passionate about creating content that connects with audiences and delivers real results.

I've managed social media accounts across Instagram, Facebook, TikTok, YouTube, and Spotify — handling everything from content creation and video editing to scheduling, community engagement, and performance analysis. I use tools like Adobe Premiere Pro, CapCut, Canva, and Adobe Audition to produce polished short-form and long-form content.

What sets me apart is that I work on both the creative and strategic sides of social media, I don't just create content, I analyze metrics to refine strategy and maximize reach. I'm bilingual (Spanish/English, C1), highly organized, and thrive in fast-paced digital environments.

I'm currently focused on helping brands grow through meaningful storytelling and effective content strategies.

Bilingual Customer Support Specialist with 4+ years of experience delivering high-volume, multichannel support in a fast-paced, international environment. Passionate about turning customer inquiries into resolution, fostering loyalty, and creating a world class customer experience. Skilled in case management, first-contact resolution, navigating complex inquiries, and a range of technical and interpersonal tools (CRM, Zendesk, HubSpot, etc.). Collaborative, empathetic, adaptable, and eager to learn — a perfect match for Preply’s team-oriented and human-centric approach.

I am a detail-oriented Quality Assurance professional with experience as an MQA since September 2024 and a Virtual Assistant since 2023, where I’ve developed strong analytical skills, attention to detail, and advanced English communication (B2–C1). I’m proficient in tools like Excel and SQL and currently expanding my skill set with Power BI, while also deepening my understanding of AI systems and content evaluation. I aspire to grow into roles where I can contribute to improving AI quality and decision making processes, combining my QA mindset with emerging technologies. Fun fact: I genuinely enjoy spotting patterns and inconsistencies, what feels like a challenge to others often feels like solving a puzzle to me.

🚀 Project Manager | 🤝 Customer Success Manager | 💻 Executive & Virtual Assistant

👋 Hi! I’m Juan Gomez. I help business owners and teams stay organized and scale efficiently. With a background in International Business and IT, I handle the operational heavy lifting so you can focus on the big picture. I’m the partner you need to manage complex projects and ensure your customers stay happy and loyal.

🌍 Global Experience: I have spent years collaborating with teams and clients across the USA, Australia, Canada, and the UK. I understand the rhythm of international business and the importance of proactive, clear communication.

💡 How I can support your business:

Project Management & Operations 🏗️

I build systems that actually work for your team.

✔ Workfront Architect: Designing scalable workflows aligned with your business goals.

✔ Agile Leadership: Managing teams of 20+ professionals to consistently meet deadlines.

✔ Process Optimization: Turning complex needs into clear, actionable plans.

Customer Success & Relationships 🤝

I believe a happy customer is your best growth strategy.

✔ CRM Mastery: Using Salesforce and HubSpot to maintain clean and reliable data.

✔ Client Retention: Guiding users post-implementation to ensure long-term success.

✔ Bilingual Support: Professional communication for global brands such as Amazon and eBay.

Executive & Virtual Support 🖥️

Think of me as your operational right hand, helping you free up time.

✔ Strategic Reporting: Building Power BI and Excel dashboards for better decision-making.

✔ Automation: Eliminating repetitive tasks to streamline daily operations.

✔ E-commerce Specialist: Managing logistics and support for Shopify and Amazon.

📈 What it’s like to work with me:

✔ Reliability: I take ownership of results as if the business were my own.

✔ Versatility: Comfortable moving from a Jira board to an executive meeting.

✔ Clear Communication: Fully bilingual (English C1 / Native Spanish), ready for global environments.

I am a bilingual (English-Spanish) Customer Support Specialist with proven experience working with international companies like Concentrix and TaskUs. I have handled customer interactions chat, phone, and email, always focusing on fast resolution and excellent customer experience.

I am highly skilled in problem-solving, conflict resolution, and managing high-volume workloads. My experience in content moderation has also strengthened my attention to detail and ability to follow strict guidelines.

Additionally, I have knowledge in healthcare revenue cycle management (RCM), including claims handling and insurance processes.

I am reliable, detail-oriented, and committed to delivering high-quality service. I am ready to help your business improve customer satisfaction and efficiency.

Dynamic and detail-oriented operations manager with expertise in shipping and handling and comprehensive sales experience. Known for delivering top-notch strategic solutions and fostering business growth through effective collaboration and ownership mentality.

Economist with a Master’s Degree in Finance and extensive experience in finance, strategy, and business consulting. Specialized in financial and operational KPIs, Excel-based models, and strategic decision support. Fluent in Spanish and advanced English with professional experience in international settings.

In 2024, I transitioned from an in-person role in oil & gas to a fully remote position, driven by a clear goal: to build a long-term remote career and eventually grow into a leadership role at an international company. With that objective, I began working as an appointment setter and sales representative, confident that combining my finance background with stronger soft skills—especially communication and persuasion—would move me closer to that path.

Hi, my name is Jacqueline. I have a background in administration, marketing support, and operations, with experience working closely with business owners and small leadership teams. I’m very organized, detail-oriented, and comfortable working in fast-paced, remote environments where clear communication and follow-through are essential.

My name is Geraldine Herrera, I have worked as a VA since June 2021 with companies and organizations such as Robert Slack, Power House, Cali Moving, and others. I also worked at Booom Solutions in Puerto Rico. 

As a virtual assistant, I have completed all of the tasks that were proposed. Making calls, 

Sending emails, and text messages, and managing strategies to accomplish a better experience for our clients. It is very important to mention that I am a very responsible and focused person. If I get the chance to work with you I'll be sure you get to know all my skills, as well as the capacities that I have to offer. 

Bilingual professional (English C2, Spanish native) with experience in customer support, appointment setting, and administrative coordination across hospitality, healthcare, and corporate sectors. Skilled in Salesforce CRM, calendar management, inbox organization, data reporting, and client communications. Adept at managing high-volume tasks, scheduling, and problem resolution in multicultural and fast-paced environments. Seeking to contribute in a fully remote setting.

I am a highly motivated professional known for my dedication to fairness, competitiveness and responsibility in my work performance. I have exceptional interpersonal relationship and management skills, coupled with strong analytical and leadership abilities. Mean values as competitive, outstanding and fair person makes me a good candidate for this kind of position

Organized and detail-oriented professional with experience in graphic design, digital content creation, and administrative coordination. Skilled in visual communication, social media content development, and client communication through digital platforms. Experienced in managing projects and workflows using tools such as Google Workspace, Microsoft Office, Trello, Canva, and Adobe Creative Suite.