I’m an Operations & Customer Success professional with 4+ years of experience supporting founders, leading operations, and making sure clients feel supported, guided, and taken care of from day one.

I specialize in onboarding new customers, organizing backend operations, and keeping processes running smoothly so nothing falls through the cracks. I’ve helped launch and scale US-based accounts from scratch, improve CSAT and QA scores, and create clear SOPs that turn messy systems into efficient workflows.

I’m highly comfortable working directly with customers — answering questions, running onboarding calls, following up, and making sure people stay engaged and progressing. I take ownership of my work, communicate proactively, and don’t need to be micromanaged to get things done.

I’m fluent in English, a native Spanish speaker, and conversational in Portuguese. I’m currently looking for a remote, full-time role in operations or customer success where I can support a growing coaching or education-based business and grow alongside the founder.

Fun fact: I genuinely enjoy organizing processes, building structure, and turning chaos into clarity.

Bilingual Dentist and Interpreter with extensive experience providing high-quality dental care and effective communication in both English and Spanish. Skilled in patient education, treatment planning, and clinical procedures, with a strong focus on cultural sensitivity and clear communication. Experienced in remote consultation support, tele-dentistry, and interpretation services, ensuring patients and teams receive accurate and professional guidance. Committed to delivering exceptional care while bridging language barriers and fostering patient trust.

Technician in Commercial and Financial Services with B2 English level certified. Experienced in presential and remote customer service, including call center operations in Spanish and English. Known for empathy, clear communication, problem-solving skills, and meeting quality and time metrics. Proficient in technological tools and working under pressure with a proactive and organized approach.

A creative mind with initiative and a commitment-oriented attitude. Experienced in customer service; quality and process management analysis in customer service, sales, and operations; and administrative assistance in different areas, such as Finance, Real Estate and Communications. I adapt easily to the use of new software and office applications. I have successfully improved service quality, strengthened customer trust, and optimized productivity in the teams and environments where I have worked.

I have several years of experience working in customer-facing roles, primarily in customer service and customer success environments. I’ve supported clients through multiple channels, including phone, email, and chat, always focusing on delivering clear communication, fast resolutions, and a positive customer experience.

In my previous roles, I handled high volumes of inquiries, resolved complex issues, and followed up to ensure customer satisfaction. I’ve also worked with CRM tools such as Salesforce and HubSpot to document interactions, track cases, and manage workflows efficiently.

Additionally, I’ve collaborated closely with internal teams to escalate issues when needed and improve processes based on customer feedback. My background has helped me develop strong problem-solving skills, empathy, and the ability to remain calm and professional in fast-paced environments.

Overall, my experience aligns well with this role because I understand the importance of building trust with customers, meeting performance metrics, and contributing to a team-focused culture while consistently delivering high-quality support.

I am a multilingual professional from Colombia with a Master’s degree in English and Communication. I speak Spanish, English, and French, and I truly enjoy connecting with people from different backgrounds. I am passionate about communication, cultural exchange, and human interaction, which is why I feel most fulfilled in environments where relationships matter. My experience in education, customer service, and international contexts has shaped me into an adaptable, empathetic, and responsible person. I love learning, meeting new people, and growing through every experience, both professionally and personally.

I am a resourceful person. I don’t give up on the things that I don’t know. I will research on solutions, ideas and find the way to do it. Spanish is my native language and I speak English fluently (C2: https://cert.efset.org/en/8ZPyzU). I have more than 10 years experience in corporate communication, including public relations (contacting journalists, arrangement interviews, sending press releases); digital communication (social media managing, copy writing, kpi’s measurement); and corporative image (organizing events, supervising the use of corporate identity elements, content writing). I have also experience managing budget and teams. In addition to this experience, I have also worked on customer service, sales and as a collection agent for a bank, contacting people who owed money for their credit card.

I’m a detail-oriented professional with experience in real estate research, lead generation, and financial analysis. I’m passionate about working in roles that involve organization, problem-solving, and proactive decision-making. My skills include market research, running comparative analyses, and managing multiple tasks efficiently. I’m always eager to learn and grow in areas like project coordination and financial strategy. Outside of work, I enjoy exploring new hobbies and challenges, and I’m currently learning more about real estate investment opportunities. Fun fact: I love trying out new smoothie recipes in my free time!

Operations & Management Professional | 10+ Years of Experience

​I am a result-oriented professional with over a decade of experience managing business operations in high-pressure environments. Throughout my career, I have developed a 360-degree vision of the business cycle, excelling in operational leadership, staff management, and financial logistics.

​My background in diverse roles—from customer-facing service to administrative strategy—has made me an expert at multitasking and keeping operations running smoothly under any circumstance. I am a firm believer that consistency and resiliency are the keys to solving complex problems, and I apply the same discipline to my work as I do to my personal growth and daily routines.

​I am ready to bring my leadership, adaptability, and operational expertise to a global team.

I’m a video editor with over 9 years of experience creating engaging content for YouTube, TikTok, Reels, and other digital platforms. I specialize in Adobe Premiere Pro, After Effects, and Photoshop, and bring a strong eye for detail, pacing, and storytelling. Since 2020, I’ve worked as a freelancer, collaborating with brands and creators to deliver high-quality videos tailored to their audience and goals. Native Spanish speaker, fast, reliable, and passionate about impactful visual content.

Team leader, with over 4 years of experience in the BPO industry, specializing in the optimization of administrative processes to improve operational efficiency.

Competent in data analysis, planning, and execution of strategic projects, adapted to the specific needs of the context. Skilled in the implementation and use of the Office package to develop programs aimed at achieving established objectives. Demonstrated ability in directing and motivating teams of up to 29 people, consistently achieving the set goals through the effective use of resources and soft skills.

Fun Facts

• I have been training in taekwondo for about 10 years now. During this time, I have earned my blue belt and had the honor of representing the Atlántico department in various competitions at the regional, departmental, and university levels.

• Throughout my journey, I have traveled across Colombia, where I have explored places like Bogotá, the capital, and other municipalities in Valle del Cauca. This experience has taught me how to adapt easily to different cultures and environments.

• There was a time when I became completely absorbed in K-dramas, which inspired me to learn Korean. Unfortunately, I found that there were not many resources in Spanish for studying the language, so all I managed to pick up was reading Hangul. This journey led me to focus on learning English instead, given the abundance of study materials available. Ironically, I now speak English, while I can only count from one to ten in Korean thanks to my taekwondo training.

  (I have fun testing my pronunciation on random paragraphs, and I often find myself pleasantly surprised when I get it right!)

• Lastly, I appeared in a short video that the company I currently work for published on its social media channels. Here’s the link if you would like to take a look: https://www.instagram.com/reel/DDKf7VSI9lJ/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

Compassionate and detail-oriented Healthcare Support Specialist with a solid background in Radiology, Medical Interpretation, Customer Service and Healthcare Administration. Driven by empathy and precision, I strive to improve patient experiences through clear communication, efficient coordination, and technical support in healthcare environments.

Bilingual Professional with solid experience in customer service and success, administrative support, working with national and international companies. Experienced in multichannel support (email, phone, CRM systems, and WhatsApp), handling requests, resolving issues, tracking inquiries, and building strong customer relationships.

Hi, my name is Maria. Im a medical Doctor since 2021. With 3 years of experience working remotely.

I know CRM, Administrative task. Appoitment setter.

Remote Executive Assistant | Bookkeeper | Project Manager with 5+ years of experience supporting CEOs and cross-functional teams across real estate, construction, and SME environments. Skilled in project coordination, bookkeeping, and operations management, ensuring seamless workflows from planning to execution. Proficient in QuickBooks, SAP, Google Workspace, Jira, and CRM systems. Trilingual (Spanish, English, Portuguese), detail-oriented, proactive, and committed to driving efficiency, financial accuracy, and continuous improvement in remote settings.