Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Video Editor, Filmmaker, and Audiovisual Producer with experience creating short-form content, branded videos, social media assets, and commercial pieces from concept to final delivery. Skilled in editing, shooting, motion graphics, sound design, color correction, and adapting content for digital platforms. Strong focus on pacing, visual storytelling, and brand-aligned content.

Please check my Portfolio on Vimeo (this video is a sample of my skills).

Social Media & Video Marketing Strategist from Lima-Peru with over 5 years of experience driving brand growth through high-impact content for digital platforms. Expert in crafting strategies to optimize KPIs across all stages of the conversion funnel, fine-tuning each piece to align with social media trends and algorithms.

Creative Video Producer & Editor with advanced proficiency in Adobe Premiere, Photoshop, Illustrator, After Effects, DaVinci Resolve, CapCut and OBS Studio y Streamlabs. Skilled in video editing, visual effects, audio editing, color grading, and storytelling. Specialized in editing both horizontal and vertical formats for social media (organic content, commercials, music videos, reels, ads, etc.). Passionate about transforming ideas into visually compelling content that resonates with audiences and amplifies brand growth.

Dedicated executive support professional with extensive experience in virtual assistance, including social media management, content creation, video editing, and customer support across various industries. Proficient in CRM, project management, and customer acquisition campaigns.

Sales Closer & Business Development Expert | Proven Success in Revenue Growth & Client Relationship Management

As a seasoned Sales and Business Development professional, I have a proven track record of driving revenue growth, exceeding sales targets, and fostering strong, lasting relationships with clients. I specialize in developing data-driven sales strategies, identifying high-value leads, and closing complex deals. With years of experience in business development and client-facing roles, I am committed to helping businesses grow and thrive in competitive markets.

Key Skills & Areas of Expertise:

✅ Sales Strategy Development – Crafting customized strategies to maximize revenue

✅ Lead Generation & Qualification – Identifying high-potential opportunities for growth

✅ Complex Deal Negotiation – Mastering the art of closing high-value deals

✅ Client Relationship Management – Building and maintaining long-term partnerships

✅ Sales Team Leadership – Leading, mentoring, and motivating high-performing teams

I am a self-driven, results-oriented professional with a passion for continuous improvement and achieving measurable success. If you’re looking for someone who can enhance business development and sales performance, I’m ready to help you achieve your goals.

Miguel Urbina has extensive experience in community management, marketing strategies, and communication. His roles span across various sectors including telecommunications, food industry, and digital media, with skills in managing social media platforms, content creation, and marketing campaign coordination.

Civil Engineer and Project Coordination professional with over 5 years of extensive experience in budget control and project execution in the construction and environmental sectors. Proven expertise in managing project timelines, cost analyses, and ensuring compliance with contractual obligations. Committed to delivering high-quality outcomes with meticulous attention to detail and effective stakeholder communication.

Results-driven International Sales Executive with over three decades of experience leading commercial operations across the Americas. Expert at translating complex value propositions into revenue growth within international markets. Native fluency in English and Spanish with mastery of Portuguese and French. Specialized in high-ticket negotiations, remote sales leadership. Passionate about leveraging cross-cultural insights to close deals and scale global sales teams.

Bilingual (English/Spanish) professional with over 2 years of experience in the BPO industry, supporting healthcare, finance, legal, and streaming campaigns. Skilled in customer service, sales support, and appointment coordination, with a strong ability to handle high-volume interactions while maintaining excellent service quality. Known for clear communication, fast adaptability, and consistently meeting performance targets in fast-paced environments.

Professional Experience

Patient Care Coordinator

Managed patient interactions, scheduling, and follow-ups in a fast-paced healthcare environment

Delivered empathetic and high-quality support while ensuring compliance with healthcare procedures

Maintained accurate patient records and handled sensitive information (HIPAA trained)

Coordinated appointments and ensured a smooth patient experience

Customer Service Representative (BPO)

Handled 80+ inbound and outbound calls daily across multiple campaigns

Resolved customer inquiries efficiently while maintaining high satisfaction scores

Built rapport quickly and handled objections with confidence and professionalism

Followed structured workflows and consistently met KPIs and performance targets

Core Skills

Fluent English (C2) & Spanish (Native)

Customer Service & Sales Support

Appointment Setting & Lead Handling

CRM Systems & Data Management

Objection Handling & Rapport Building

Multitasking & Time Management

Additional Information

HIPAA Trained

Remote Work Experience

Highly adaptable, coachable, and performance-driven.

As an International Business professional and Marketing specialist, I do understand and respect the difference and characteristics of each market, having the ability to formulate and implement international strategies (Communications and Marketing). I have more than 4 years of experience in the commercial and customer service area with excellent relationship management, negotiation and coordination of different actors. Oriented to the fulfillment of objectives with rigorous capacity of analysis and management, proactive, with excellent communication skills and teamwork.

I’m a venezuelan French teacher with a high level of English. I’m a fast learner and my job is always a priority for me. I love to enjoy with my family during my free time. I’m a football lover and I enjoy the music. Looking for a compay where I can grow in a personal and professional way. I’m also a good listener and love to help my co-workers to improve.

Results-driven Remote Sales Closer and Marketing professional with over 10 years of experience in generating revenue, acquiring customers, and leading commercial strategies across various industries. Skilled in managing the entire sales cycle remotely, with a strong background in strategic and analytical planning, enhanced by an MBA and entrepreneurial experience.

I’m a bilingual professional (Spanish–English) with 7+ years of experience working directly with U.S. clients. I’ve led teams, handled operations, improved retention, and supported growth using clear communication and data-driven decisions. I’m client-facing, easy to work with, and focused on making things run smoothly while delivering real results.

Mechanical Engineer with experience in supply chain, demand planning, operations, and project management across pharmaceutical, consumer goods, and manufacturing industries. I have worked in end-to-end planning, inventory management, and logistics coordination, contributing to high service levels and operational efficiency. With a strong analytical mindset and a results-driven approach, I focus on optimizing processes, making data-driven decisions, and delivering value in fast-paced, highly regulated environments.

Project coordination and administrative operations professional with over 5 years of experience in payment processing, financial workflows, and operational analysis. Skilled in using advanced tools like Excel, SAP, and Salesforce for financial modeling, transaction reconciliation, and reporting.