Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Dynamic and professional with proven experience in social media management, graphic design, digital content creation, and basic
web maintenance (WordPress/Elementor). Expertise in developing engaging visual and textual content, increasing online presence,
and executing paid advertising campaigns (Facebook Ads, Google Ads). Proficient in leveraging AI tools, design software, and various
social media platforms to achieve marketing objectives. Highly adaptable, proactive, and eager to drive digital growth for innovative
teams.

Hi! Thanks for checking out my profile and giving me the chance to introduce myself!

I’m a Communications Specialist with experience in social media management, content creation, and administrative support. Over the past year, I’ve worked as a medical and legal interpreter for U.S.-based companies.

In previous roles, I’ve managed large volumes of emails, calls, and client inquiries, created social media content, coordinated calendars, and collaborated across departments. I’m organized, proactive, and quick to learn new tools, including CRM systems and digital marketing platforms.

I’m passionate about helping teams stay organized and creating content that truly connects with people. I value supportive and positive work environments, and I bring enthusiasm and reliability to everything I do.

Business Administrator with extensive experience leading national and international projects across the aviation, retail, and banking industries. I’ve worked in cross-functional environments managing digital, operational, and customer-facing initiatives for companies such as LATAM Airlines, Walmart, and BancoEstado. Additionally, I’ve supported early-stage startups in strengthening their e-commerce presence, optimizing processes, and improving their go-to-market execution. My background combines operations, product thinking, and data-driven decision-making, allowing me to adapt quickly to fast-moving environments and deliver clarity, structure, and measurable impact.

I’m a bilingual professional based in Bogotá with experience across marketing, operations, client coordination, and administrative support in international and remote environments. Throughout my career, I’ve worked in a marketing and media agency, a fast-paced sales organization, and a U.S. real estate investment company, where I developed strong skills in organization, communication, document management, and process coordination while working closely with clients and cross-functional teams. I’m known for my attention to detail, reliability, and ability to quickly learn new systems and digital tools. My long-term aspiration is to continue growing in roles that combine operations, marketing, and client support while contributing to efficient, well-structured teams. As a fun fact, I enjoy staying active through sports like tennis, gym training, and water skiing, and I’m passionate about continuous learning and personal development.

Operations-focused professional with experience supporting U.S.-based companies in healthcare insurance, customer service, and administrative operations. Strong background in coordinating schedules, client communication, billing, quotes, payment follow-up, database management and ensuring smooth day-to-day operations. Highly organized, detail-oriented, and adaptable, with a detail-oriented and proactive approach to optimizing workflows and supporting scalable service delivery.

I am a highly proficient Executive Assistant with a track record of enhancing productivity and ensuring seamless executive-level operations. My expertise is grounded in:

• Transaction coordination, deadline tracking, contract review, earnest money verification, title and escrow communication, invoice processing, and financial reporting to ensure smooth and compliant closings.

• With a strong foundation in accounting principles and ongoing studies in Public Accounting, I support executive teams by maintaining accurate records, managing vendor payments, reconciling financial data, and overseeing documentation workflows with precision and accountability.

• I leverage advanced proficiency in Google Workspace, QuickBooks, Asana, Monday.com, Slack, Zoom, DocuSign, Mailchimp, and AI tools to streamline operations, track tasks, manage CRM workflows, and enhance communication across buyers, agents, lenders, title companies, and internal teams.

• Bilingual in Spanish (native) and English (C1), I thrive in fast-paced, remote real estate environments where organization, financial accuracy, and proactive communication are critical to success.

I also have a great hospitality background where my expertise is grounded in

• Leveraging elite customer service and problem-solving skills honed at InterContinental Hotels Group (IHG), where I managed high-pressure environments with discretion and professionalism.

• Utilizing advanced technical proficiency in Google Workspace, QuickBooks, Asana, and Slack to streamline workflows and maintain operational excellence.

A highly motivated professional with 4+ years of experience in translation and proofreading. I have a strong command of the English language (C2) and a keen eye for detail, with proven skills in data management, record keeping, and quality control. My experience includes utilizing MS Office and Google Workspace to organize workflows and ensure data integrity. I am eager to apply my skills in accuracy, adaptability, and problem-solving to contribute to a collaborative team and support strategic decision-making.

I’m a bilingual (Spanish-English) professional with experience in customer support, technical support, and operational workflows across retail, BPO, and gaming environments. My work has involved handling structured information, maintaining high data accuracy, tracking performance metrics, and documenting processes to support consistent, high-quality outcomes.

I enjoy working at the intersection of people and systems: organizing information, improving workflows, and solving problems while maintaining a strong customer-focused approach. Clarity, precision, and continuous improvement are central to how I work.

Detail-oriented, adaptable, and quick to learn, I’m comfortable using tools such as Zendesk, spreadsheets, and internal platforms to help teams operate efficiently and deliver reliable, high-quality results.

Independent photographer with 10 years of experience in commercial and creative photography. Specialized in product, food, real estate and architectural photography, lifestyle, travel photography, as well as content for the hospitality and tourism sector. Recognized for adaptability, strong communication skills, and comprehensive project management from concept to final delivery.

Professional in Tourism and Hotel Business Administration with experience in remote and on-site English-speaking environments. I have worked in customer service, financial support, hospitality operations, and tourism consulting, developing strong communication, research, and client management skills. I am highly adaptable, detail-oriented, and comfortable working independently in remote settings. Currently seeking a remote opportunity that allows me to continue developing my professional skills, strengthen my English proficiency, and contribute to international teams.

Sales and customer service professional with strong experience in team leadership, sales strategy, digital marketing, and CRM management. Proven ability to exceed KPIs, improve customer satisfaction, and drive revenue growth in fast-paced, KPI-driven environments. Advanced English speaker with experience supporting U.S.-based companies.

Hi, my name is Jacqueline. I have a background in administration, marketing support, and operations, with experience working closely with business owners and small leadership teams. I’m very organized, detail-oriented, and comfortable working in fast-paced, remote environments where clear communication and follow-through are essential.

Business Administrator with over 5 years of experience in leadership development and learning and development (L&D). Bilingual professional fluent in English and Spanish, with experience in customer service. Known for innovation, creativity, responsibility, and strong commitment, with a proven ability to support organizational growth through effective learning strategies and people development.

Executive Operations & Research Assistant | MBA | Systems, Finance & Client Excellence

I am an MBA-educated executive operations assistant with over 10 years of experience supporting decision-makers across international operations, finance-driven projects, research, and client-facing environments. My strength lies in transforming complexity into clarity. Whether that means organizing information, building financial and operational models, or creating systems that allow leaders to focus on growth instead of friction.

I bring a rare combination of analytical rigor, operational discipline, and entrepreneurial ownership. I don’t wait for perfect instructions; I proactively identify gaps, structure workflows, and deliver outcomes.

What I Do Best

Executive & Research Support
I support leaders as a true “second brain.” I conduct structured research, synthesize information, prepare reports, and organize data so decisions are made faster and with confidence. My academic background and MBA training allow me to move comfortably between qualitative research and quantitative analysis.

Finance, Spreadsheets & Decision Tools
I specialize in building spreadsheets and models that actually get used. From financial feasibility studies using NPV, IRR, and ROI to logic-based Excel trackers and dashboards, I turn raw data into clear decision-making tools. I am highly proficient in Excel and comfortable working with imperfect or manual data sources.

Global Operations & Coordination
My background in international air, ocean, and rail logistics trained me to operate with precision, accountability, and calm under pressure. Coordinating across countries, time zones, vendors, and regulations sharpened my ability to manage complex workflows, follow up relentlessly, and communicate clearly with all stakeholders.

Client Experience & Stakeholder Communication
I have over a decade of experience in customer-facing roles, including healthcare and professional services. I combine empathy with structure — ensuring clients feel heard while processes remain efficient, compliant, and documented.

Entrepreneurial Ownership
As a former co-founder of an architecture and consulting firm, I understand business from the inside. I’ve managed administrative, financial, and operational responsibilities in volatile environments, always with a focus on sustainability and long-term resilience.

Technical Toolkit

• Advanced Excel & Google Sheets (automation, logic, modeling)

• Microsoft 365, SAP, Oracle-based systems, SQL exposure

• Airtable, Notion, Zoho CRM, HubSpot

• Research, documentation, SOP creation

• Fluent English and Spanish (Native language: Portuguese)

How I Work
I take ownership, think long-term, and care deeply about execution quality. I am at my best supporting founders, executives, and growing teams that value structure, reliability, and thoughtful problem-solving. My goal is simple: make the business run better than it did yesterday.