I have several years of experience working in customer-facing roles, primarily in customer service and customer success environments. I’ve supported clients through multiple channels, including phone, email, and chat, always focusing on delivering clear communication, fast resolutions, and a positive customer experience.

In my previous roles, I handled high volumes of inquiries, resolved complex issues, and followed up to ensure customer satisfaction. I’ve also worked with CRM tools such as Salesforce and HubSpot to document interactions, track cases, and manage workflows efficiently.

Additionally, I’ve collaborated closely with internal teams to escalate issues when needed and improve processes based on customer feedback. My background has helped me develop strong problem-solving skills, empathy, and the ability to remain calm and professional in fast-paced environments.

Overall, my experience aligns well with this role because I understand the importance of building trust with customers, meeting performance metrics, and contributing to a team-focused culture while consistently delivering high-quality support.

Hi, my name is Maria. Im a medical Doctor since 2021. With 3 years of experience working remotely.

I know CRM, Administrative task. Appoitment setter.

Hello,

My name is Karoline, and I’m excited to apply for a position where I can combine my experience in customer support, administrative assistance, and front desk operations. Over the years, I’ve developed strong communication skills, attention to detail, and the ability to stay calm and organized in fast-paced environments.

In my customer support roles, I learned how to listen carefully, understand people’s needs, and provide clear and helpful solutions. I enjoy making customers feel understood and supported, whether through email, chat, or phone. I’m also comfortable using different tools and adapting quickly to new systems.

As an administrative assistant and hotel receptionist, I handled daily tasks such as scheduling, managing documents, updating records, greeting guests, and assisting with check-ins. These experiences helped me stay detail-oriented and efficient while multitasking and keeping everything running smoothly.

I’m a fast learner, flexible, and always willing to go the extra mile to help the team. I enjoy working with people from different backgrounds and maintaining a positive, professional attitude.

Thank you for considering my application. I’d love the opportunity to contribute to your team and continue growing in a customer-focused role.

Sincerely,

Karoline Paixão

Attorney with over 7 years of combined experience in immigration law support, client services, administrative coordination, and executive assistance within U.S.-based legal firms. Skilled in CRM management, legal documentation, USCIS interview preparation, attorney support, and internal operations coordination. Proven leadership experience supervising front desk teams, training new staff, and optimizing communication workflows.

Bilingual (English-Spanish) professional with over 3 years of experience in property management, customer and tenant relationships, and administrative support, skilled in real estate and property management platforms and softwares, CRM tools, and productivity suites. Proven abilities in streamlining operations, enhancing tenant relations, and implementing data-driven property management strategies.

Experienced in property management, Transaction coordinations in Texas, collections, and Property Manager, with a strong ability to handle tenant relations, maintenance and transaction coordinations, and financial operations while ensuring efficiency, clear communication with clients, vendors, Brokers, and a seamless customer experience.

I am a person who takes responsibility for all the tasks I do, I am honest, and I always focus on ensuring that everything I do is done correctly, I consider myself a very proactive person who can be of great help to any team that needs someone who can adapt very quickly.

I’ve been working with the Customer service industry for several years, not only customer support, but also customer experience, quality etc… , and along the way I’ve discovered that empathy, patience, and clear communication can truly transform someone’s day. For me, support isn’t only about fixing an issue—it’s about making someone feel heard, understood, and valued. Over time, I’ve learned how to stay calm under pressure, listen carefully, and turn challenges into positive experiences. I believe these small moments of care can make a big difference for both the customer and the company. I am a committed, punctual, and results-oriented person with a strong work ethic and a high sense of responsibility. I  believe that punctuality is not only a sign of respect for others’ time but also a key fact for a high productivity work environment. If I had the chance to bring my experience to your company, my main goal would be to contribute to creating an environment where customers feel valued and understood. I truly believe that when customers feel cared for, they become loyal and spread that positive energy. 

I am a highly motivated professional known for my dedication to fairness, competitiveness and responsibility in my work performance. I have exceptional interpersonal relationship and management skills, coupled with strong analytical and leadership abilities. Mean values as competitive, outstanding and fair person makes me a good candidate for this kind of position

I’m a multilingual Executive Support professional with strong experience managing schedules, coordinating communications, and supporting fast-paced administrative operations. My background in virtual medical reception and office coordination has strengthened my ability to prioritize tasks, handle confidential information, and deliver efficient, detail-oriented support.

I’m proficient in tools like Google Workspace, CRM systems, Asana, Slack, AthenaOne, and Best Practice, enabling seamless workflow management and remote collaboration. I bring strong organizational skills, discretion, and a proactive approach to assisting executives and teams. I’m committed to providing reliable, high-quality administrative and executive support in dynamic environments.

Compassionate and detail-oriented Healthcare Support Specialist with a solid background in Radiology, Medical Interpretation, Customer Service and Healthcare Administration. Driven by empathy and precision, I strive to improve patient experiences through clear communication, efficient coordination, and technical support in healthcare environments.

Ingeniero especializado en diseñar e implementar soluciones a problemas del negocio y transformar datos en decisiones estratégicas, con más de 15 años de experiencia en gestión de proyectos, optimización de operaciones y coordinación comercial. He trabajado integrando la visión de ventas con la ejecución operativa, liderando procesos de ventas, operaciones y logística de forma integral, desde la planificación hasta la entrega al cliente.

Además, cuento con experiencia brindando soporte remoto como Asistente Virtual, apoyando a equipos y clientes en tareas administrativas, gestión de documentación, coordinación operativa, seguimiento de indicadores, manejo de agendas, comunicación con stakeholders y organización de información crítica. Tengo un fuerte enfoque en orden, atención al detalle y cumplimiento de plazos en entornos remotos.

He incorporado herramientas como Power BI y SQL para automatizar reportes, monitorear KPIs comerciales y operativos, y apoyar la toma de decisiones basada en datos. Me especializo en la aplicación de principios de mejora continua (Kaizen) y metodologías ágiles, orientadas a potenciar la productividad, eficiencia operativa y ejecución efectiva de proyectos, tanto de forma presencial como remota.

Virtual Assistant with experience supporting U.S.-based companies in healthcare insurance, customer service, and administrative operations. Skilled in client communication, scheduling, billing, quotes, payment follow-up, and database management. Highly organized, detail-oriented, and adaptable, with a strong ability to deliver efficient remote support and transition seamlessly into real estate operations.

Team leader, with over 4 years of experience in the BPO industry, specializing in the optimization of administrative processes to improve operational efficiency.

Competent in data analysis, planning, and execution of strategic projects, adapted to the specific needs of the context. Skilled in the implementation and use of the Office package to develop programs aimed at achieving established objectives. Demonstrated ability in directing and motivating teams of up to 29 people, consistently achieving the set goals through the effective use of resources and soft skills.

Fun Facts

• I have been training in taekwondo for about 10 years now. During this time, I have earned my blue belt and had the honor of representing the Atlántico department in various competitions at the regional, departmental, and university levels.

• Throughout my journey, I have traveled across Colombia, where I have explored places like Bogotá, the capital, and other municipalities in Valle del Cauca. This experience has taught me how to adapt easily to different cultures and environments.

• There was a time when I became completely absorbed in K-dramas, which inspired me to learn Korean. Unfortunately, I found that there were not many resources in Spanish for studying the language, so all I managed to pick up was reading Hangul. This journey led me to focus on learning English instead, given the abundance of study materials available. Ironically, I now speak English, while I can only count from one to ten in Korean thanks to my taekwondo training.

  (I have fun testing my pronunciation on random paragraphs, and I often find myself pleasantly surprised when I get it right!)

• Lastly, I appeared in a short video that the company I currently work for published on its social media channels. Here’s the link if you would like to take a look: https://www.instagram.com/reel/DDKf7VSI9lJ/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

I'm a native English speaker and am also fluent in Spanish. I have more then three years of experience working remotely. My roles have varied from cold calling, appointment setter, real estate agent, customer support agent, and vocational coordinator. I have vast experience with crm and communications.