Detail-oriented professional with experience in financial services, talent management, fraud prevention, systems administration, DevOps, and IT support.

Hi! I’m Ignacio Sánchez, a bilingual (Spanish/English) remote professional from Costa Rica with a solid background in operations, systems management, sales support, and client success. I thrive in fast-paced, results-driven environments where organization, communication, and efficiency make the difference.

Over the past few years, I’ve helped companies across industries—from tech and real estate to HR and service-based businesses—by managing operations, optimizing workflows, and supporting leadership in daily execution. My experience includes CRM and project management, team performance tracking, and process automation using tools like Make, Zapier, Slack, Notion, Google Workspace.

Whether it’s structuring back-office systems, coordinating teams, tracking KPIs, or improving client experience, I bring energy, accountability, and a solutions-oriented mindset to every task.

I’m now seeking a long-term remote opportunity where I can strengthen operations, boost team performance, and contribute to the sustainable growth of a forward-thinking company.

Experienced customer service and IT support professional with a proven track record in the technology and service industry. Skilled in customer support, technical troubleshooting, and administrative assistance. Committed to high-quality service and efficient problem resolution.

Operations professional with strong experience in performance analysis, process improvement, and team training. Proven ability to lead data-driven coaching initiatives and implement targeted action plans that improve KPIs, reduce attrition, and accelerate onboarding efficiency. Experienced in logistical and operational support within research environments, ensuring continuity through effective resource coordination and maintenance planning. Strong analytical and communication skills, adaptable to fast-paced settings, with a continuous improvement mindset and formal training in Project Management.

Ashley Paniagua is a skilled professional with extensive experience in customer care and technical support within the BPO industry. Expert in coaching, training development, and performance improvement, with strong technical proficiency and problem-solving skills.

Hi, my name is Felipe Badilla. I’m a data-driven engineer based in Costa Rica, and I work in high-volume environments where accuracy, consistency, and speed really matter. Over the last few years, I’ve focused on analyzing large datasets and system logs, building dashboards in Power BI, and automating workflows with Python and SQL to improve visibility, reduce manual work, and speed up troubleshooting.

More recently, I’ve also been doing AI evaluation work, scoring model outputs with clear rubrics and structured reasoning, looking at instruction following, quality, consistency, and overall usefulness from a human perspective. What I enjoy most is taking ambiguous problems, breaking them into clear steps, validating the evidence end-to-end, and turning findings into reliable results that teams can trust.

Performance-driven Digital Marketing professional with 4+ years of experience leading influencer marketing strategies and paid media campaigns across Meta, Google, and TikTok platforms.

Skilled in campaign optimization, budget allocation, data analysis, and cross-functional collaboration. I combine creativity with analytical thinking to drive measurable growth, brand positioning, and ROI-focused results.

Recognized for being adaptable, resilient, and highly organized, with a strong ability to lead projects, build strategic partnerships, and deliver high-quality work under deadlines.

A results-oriented professional with solid experience in the technology sector and expertise in administrative management, administration, and public procurement. I have experience in planning, customer service, process control and optimization, project management, and account management, as well as in coordinating resources and preparing reports to support decision-making. I excel at strengthening strategic relationships, managing the procurement process and public tenders, and understanding client needs. With an analytical approach, organizational skills, and proficiency in digital tools, I drive operational efficiency, effective project management, and sustainable growth in dynamic environments.

Bilingual sales and customer service professional with over 4 years of experience in consultative sales, inbound and outbound calling, and high-volume customer interactions. I have worked in fast-paced, remote environments where building trust, understanding client needs, and providing clear, solution-oriented guidance are key to success.

I’m experienced in lead follow-up, appointment setting, upselling, and customer retention, always maintaining an empathetic and ethical approach. I’m highly adaptable, comfortable learning new systems and processes quickly, and motivated by roles where I can combine communication skills, problem-solving, and results-driven sales.

Currently seeking a remote opportunity where I can contribute to a growing team, continue developing my sales career, and deliver excellent customer experiences.

Experienced Executive Assistant, Administrative Assistant, BPO and Contact Center Professional. Extensive experience 3 main areas: #1 Operations, #2 Information Technology and Helpdesk, #3 Leadership and Administration. Ranging from entry-level to management positions my career spans a variety of industries, including SaaS, Technology, Healthcare, Finance and Communications. Experience working as a Bookkeeper.

Procurement Expertise and Data Analysis Journey

Strategic Procurement Sourcing & Category Leader with 10+ years of global experience managing $1B+ annual spend portfolios across telecom and data center infrastructure. Proven expertise in developing and executing commodity strategies, leading complex RFPs, structuring multi-year contract negotiations, and driving supplier management with innovation aligned to business roadmaps. Strong background in changing market conditions, financial/legal risk mitigation, executive stakeholder engagement, and cross-functional collaboration to deliver sustainable cost, quality, and availability outcomes. Delivered $25M+ in audited savings through data-driven sourcing strategies and supplier performance governance.

I am a highly motivated and results-driven professional committed to values such as proactive, teamwork, organization, responsibility, ownership, obedience, creativity, communication, quick learning, and teaching. I value effective communication and, I am committed to continuous learning, making me a valuable asset to any team. I bring a passion for collaboration and a track record of taking initiative to drive projects to successful completion. My dedication to responsibility and ownership and my creative problem-solving skills enable me to excel in dynamic work environments.

Highly accomplished, bilingual (C2) customer support and sales specialist with over 2 years of experience providing technical, sales, and financial support for U.S. clients. Consistently ranked in the top 10 agents out of 300+ for quality (CSAT) and sales conversion metrics. Seeking Customer Service, Administrative Assistant, or Receptionist opportunities where proven data-handling and problem-solving skills are critical.

Business Administration professional with over 4 years of experience in data management, administrative support, and customer service. Detail-oriented and highly organized person. Proven ability to manage high volumes of data with accuracy and efficiency. Experience in Microsoft Excel, CRM systems, PowerBI, process improvement, and cross-functional collaboration. Bilingual in English and Spanish with strong communication and problem-solving skills.

Experienced administrative professional with over 6+ years supporting project management, high level executives. Proven experience in HR (Recruitment, Data Analysis, Data Entry), Project Management, Executive Assistance.