Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

I am a highly proficient Executive Assistant with a track record of enhancing productivity and ensuring seamless executive-level operations. My expertise is grounded in:

• Transaction coordination, deadline tracking, contract review, earnest money verification, title and escrow communication, invoice processing, and financial reporting to ensure smooth and compliant closings.

• With a strong foundation in accounting principles and ongoing studies in Public Accounting, I support executive teams by maintaining accurate records, managing vendor payments, reconciling financial data, and overseeing documentation workflows with precision and accountability.

• I leverage advanced proficiency in Google Workspace, QuickBooks, Asana, Monday.com, Slack, Zoom, DocuSign, Mailchimp, and AI tools to streamline operations, track tasks, manage CRM workflows, and enhance communication across buyers, agents, lenders, title companies, and internal teams.

• Bilingual in Spanish (native) and English (C1), I thrive in fast-paced, remote real estate environments where organization, financial accuracy, and proactive communication are critical to success.

I also have a great hospitality background where my expertise is grounded in

• Leveraging elite customer service and problem-solving skills honed at InterContinental Hotels Group (IHG), where I managed high-pressure environments with discretion and professionalism.

• Utilizing advanced technical proficiency in Google Workspace, QuickBooks, Asana, and Slack to streamline workflows and maintain operational excellence.

I am an Architect graduated in 2023 with 3 years of experience as a Junior Architect, where I worked on project coordination, visual design, and collaboration across different teams. I enjoy learning new tools and taking on diverse tasks, and I’m comfortable working in dynamic and fast-paced environments. I’m proficient in Photoshop, Illustrator, InDesign, Canva, and Framer, and my experience as a cashier and bartender helped me develop strong communication, multitasking, and problem-solving skills. I’m adaptable, proactive, and a fast learner, fluent in Spanish, English, and Italian (C1). I have immediate availability, my own computer, and reliable internet, and I’m excited to contribute my creativity, organization, and willingness to learn in remote support or assistant-oriented roles.

Executive Operations & Research Assistant | MBA | Systems, Finance & Client Excellence

I am an MBA-educated executive operations assistant with over 10 years of experience supporting decision-makers across international operations, finance-driven projects, research, and client-facing environments. My strength lies in transforming complexity into clarity. Whether that means organizing information, building financial and operational models, or creating systems that allow leaders to focus on growth instead of friction.

I bring a rare combination of analytical rigor, operational discipline, and entrepreneurial ownership. I don’t wait for perfect instructions; I proactively identify gaps, structure workflows, and deliver outcomes.

What I Do Best

Executive & Research Support
I support leaders as a true “second brain.” I conduct structured research, synthesize information, prepare reports, and organize data so decisions are made faster and with confidence. My academic background and MBA training allow me to move comfortably between qualitative research and quantitative analysis.

Finance, Spreadsheets & Decision Tools
I specialize in building spreadsheets and models that actually get used. From financial feasibility studies using NPV, IRR, and ROI to logic-based Excel trackers and dashboards, I turn raw data into clear decision-making tools. I am highly proficient in Excel and comfortable working with imperfect or manual data sources.

Global Operations & Coordination
My background in international air, ocean, and rail logistics trained me to operate with precision, accountability, and calm under pressure. Coordinating across countries, time zones, vendors, and regulations sharpened my ability to manage complex workflows, follow up relentlessly, and communicate clearly with all stakeholders.

Client Experience & Stakeholder Communication
I have over a decade of experience in customer-facing roles, including healthcare and professional services. I combine empathy with structure — ensuring clients feel heard while processes remain efficient, compliant, and documented.

Entrepreneurial Ownership
As a former co-founder of an architecture and consulting firm, I understand business from the inside. I’ve managed administrative, financial, and operational responsibilities in volatile environments, always with a focus on sustainability and long-term resilience.

Technical Toolkit

• Advanced Excel & Google Sheets (automation, logic, modeling)

• Microsoft 365, SAP, Oracle-based systems, SQL exposure

• Airtable, Notion, Zoho CRM, HubSpot

• Research, documentation, SOP creation

• Fluent English and Spanish (Native language: Portuguese)

How I Work
I take ownership, think long-term, and care deeply about execution quality. I am at my best supporting founders, executives, and growing teams that value structure, reliability, and thoughtful problem-solving. My goal is simple: make the business run better than it did yesterday.

I am a highly motivated professional known for my dedication to fairness, competitiveness and responsibility in my work performance. I have exceptional interpersonal relationship and management skills, coupled with strong analytical and leadership abilities. Mean values as competitive, outstanding and fair person makes me a good candidate for this kind of position

Hello! I'm Mariana, a Venezuelan with 8 years of experience in graphic design and 6 years as video editor. I've gained experience in diverse industries, from fashion marketing and travel agencies to e-commerce and restaurant marketing.

In e-commerce, I specialized in creating high-performing video ads and social media videos for leading shapewear brands, targeting markets in the US, Colombia, and Mexico across Amazon, YouTube, and Instagram.

My technical skills include proficiency in Adobe Creative Suite (After Effects, Premiere Pro, Photoshop, InDesign, Illustrator, and adobe XD), as well as project management tools like Trello, Asana, Notion, Slack and Monday. I have a strong foundation in motion graphics, including logo animations, and I am committed to continuous learning and skill development.

Hello, my name is Letícia Ottaiano, and I am a professional with experience in international relations, project coordination, and customer delivery. I have worked across industries such as technology, telecommunications, and tourism, which has helped me develop strong communication and problem-solving skills.

In my previous role I managed more than 50 projects between suppliers and clients like Google and BMW, improving delivery times and ensuring high-quality service. I also have experience with CRM systems, risk management, and coordinating cross-functional teams in fast-paced environments. I hold a Bachelor’s degree in International Relations and I am currently pursuing an MBA in Business Management and will be completing it this year. I also completed certifications in project risk management and sustainable business practices.

I am fluent in English and Portuguese, with intermediate Spanish skills. I am passionate about working in dynamic environments where I can apply my coordination skills and continue learning.

I am a bilingual professional with over 6 years of freelance experience in customer service, telemarketing, recruitment, and sales. I have worked remotely in various industries, including recruitment, immigration law, and real estate, which has given me great adaptability. With full proficiency in both Spanish and English, I am skilled in managing administrative tasks, coordinating processes, and tracking cases and clients.

Sales and customer service professional with strong experience in team leadership, sales strategy, digital marketing, and CRM management. Proven ability to exceed KPIs, improve customer satisfaction, and drive revenue growth in fast-paced, KPI-driven environments. Advanced English speaker with experience supporting U.S.-based companies.

Bilingual Industrial Engineer with 10+ years of proven success in Property Management, Real Estate Operations, and Maintenance Coordination. Skilled in tenant relations, vendor management, budget administration, contract negotiation, and CRM systems (AppFolio, DoorLoop, kvCORE, Skyslope, and GoHighLevel). Adept at leading property management teams, optimizing occupancy rates, and implementing operational best practices to enhance property value and client satisfaction.

Bilingual entrepreneur with project management experience, operations skills, brand construction, supply chain management, and SCRUM. I work with Waterfall & Agile methodologies and like using tools such as Kanban boards, RACI charts, Gantt charts, smart goals, tasks, and Milestones. I’m a dreamer, hard worker, and active person ready to work and show all my capacities. The advantage of hiring me? I know what a boss wants from a worker, I’m not just going to care while my working time is on. Being a boss is 24/7 and I want to grow, learn and help achieve goals with you

With over nine years of experience in telesales, I have developed a diverse skill set, having worked on campaigns ranging from customer service and roof inspections to business loans, health insurance, data entry, and real estate.

Throughout my career, I have consistently demonstrated a strong sense of responsibility, a commitment to delivering exceptional results, and a genuine willingness to learn and adapt in fast-paced environments. I am confident that my experience and proactive approach will allow me to contribute effectively to your team.

A highly motivated professional with 4+ years of experience in translation and proofreading. I have a strong command of the English language (C2) and a keen eye for detail, with proven skills in data management, record keeping, and quality control. My experience includes utilizing MS Office and Google Workspace to organize workflows and ensure data integrity. I am eager to apply my skills in accuracy, adaptability, and problem-solving to contribute to a collaborative team and support strategic decision-making.

I’m a remote operations and data support professional with a PhD in inorganic chemistry and experience supporting global teams in structured, process-driven environments. I have worked remotely on projects connected to AT&T services and Accenture operations, where I supported billing-related workflows, maintained contract data, and ensured accuracy across internal systems.

My responsibilities included maintaining contract records in internal databases, validating contractual credits, researching discrepancies, and preparing structured documentation for approval or handoff to finance teams. I regularly worked with large datasets — retrieving data from databases, processing and validating information in Excel, and maintaining organized records that support operational and financial processes.

I’m highly detail-oriented, reliable, and comfortable coordinating across teams in a distributed environment. I communicate clearly in writing, manage priorities independently, and focus on accuracy, documentation, and continuity of processes.

I’m currently seeking a part-time remote role in operations support, billing/AR assistance, contracts administration, or data coordination where strong organization, data accuracy, and structured workflows are valued.

With over three years of experience in sales, customer service, and appointment setting, I’ve developed a strong ability to connect with people, understand their needs, and guide conversations toward meaningful results.

I specialize in building rapport quickly, identifying opportunities, and ensuring every interaction leaves a positive impression. Whether handling inbound inquiries, making outbound calls, or scheduling qualified appointments, I focus on creating a smooth, professional, and human experience for every prospect and client.

My background in voice-based communication has taught me how to combine empathy, active listening, and persuasive language to drive action. Each conversation is an opportunity to not only meet a goal but also build long-term trust.