Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Sales Project Manager with 2 years of experience in project management, 3 years of experience in closing, lead generation, soft sales, business development, marketing, Meta Ads management, Sengrid and Netsuite. (B2B, B2C)

4 years of experience in Logistics, customer service and healthcare services (billing and customer service field).

I’m a video editor with over 9 years of experience creating engaging content for YouTube, TikTok, Reels, and other digital platforms. I specialize in Adobe Premiere Pro, After Effects, and Photoshop, and bring a strong eye for detail, pacing, and storytelling. Since 2020, I’ve worked as a freelancer, collaborating with brands and creators to deliver high-quality videos tailored to their audience and goals. Native Spanish speaker, fast, reliable, and passionate about impactful visual content.

Organized and detail-oriented professional with experience in graphic design, digital content creation, and administrative coordination. Skilled in visual communication, social media content development, and client communication through digital platforms. Experienced in managing projects and workflows using tools such as Google Workspace, Microsoft Office, Trello, Canva, and Adobe Creative Suite.

My name is Astrid. I am currently pursuing my academic studies, and I consider myself a responsible, organized, and goal-oriented person.

I have work experience at Glomar, where I worked for approximately two years in customer service and sales. In this role, I developed skills such as effective communication, empathy, and problem-solving. I also learned how to work under pressure, meet sales targets, and provide high-quality service.

I stand out for my adaptability, teamwork, and willingness to continuously learn. I am interested in continuing to grow professionally and making a positive contribution in the workplace.

Thank you for your time and consideration.

Mi nombre es Astrid. Actualmente me encuentro en formación académica y me caracterizo por ser una persona responsable, organizada y comprometida con mis objetivos.

Cuento con experiencia laboral en la empresa Glomar, donde trabajé durante aproximadamente dos años en el área de atención al cliente y ventas. En este rol, desarrollé habilidades como la comunicación efectiva, la empatía y la resolución de problemas, además de aprender a trabajar bajo presión, cumplir metas comerciales y brindar un servicio de calidad.

Me destaco por mi capacidad de adaptación, trabajo en equipo y disposición para aprender continuamente. Estoy interesada en seguir creciendo profesionalmente y aportar de manera positiva en el entorno laboral.

Agradezco su atención y la oportunidad.

Responsible and organized individual with communication and teamwork skills. Experienced in customer service and cash handling, and willing to learn and adapt to different work environments.

Soy una persona con cerca de 10 años de experiencia en ventas, atención al cliente y gestión comercial. A lo largo de mi trayectoria, me he destacado por mi responsabilidad, puntualidad y compromiso con los resultados. Me considero alguien organizado, enfocado y con la capacidad de trabajar bajo objetivos claros, tanto a corto como a largo plazo.

Me apasiona el trato con las personas, escuchar sus necesidades y ofrecer soluciones que generen confianza. Creo en el poder de la buena comunicación, la empatía y el servicio de calidad. Mi experiencia me ha permitido desarrollar habilidades clave como la negociación, el seguimiento postventa y la resolución efectiva de problemas.

Estoy en un momento de mi vida donde busco oportunidades laborales remotas que me permitan aportar mi experiencia, adaptarme a nuevos entornos digitales y continuar creciendo profesional y personalmente. Cuento con internet estable, computador propio y la total disposición para integrarme a equipos de trabajo con una mentalidad colaborativa y orientada a resultados.

Me esfuerzo siempre por dar lo mejor de mí, mantener una actitud positiva y trabajar con respeto, ética y responsabilidad. Estoy abierto a aprender nuevas herramientas, mejorar continuamente y asumir nuevos desafíos. Mi enfoque está en construir relaciones laborales duraderas, aportar valor y ser parte de proyectos que marquen la diferencia.

My name is Geraldine Herrera, I have worked as a VA since June 2021 with companies and organizations such as Robert Slack, Power House, Cali Moving, and others. I also worked at Booom Solutions in Puerto Rico. 

As a virtual assistant, I have completed all of the tasks that were proposed. Making calls, 

Sending emails, and text messages, and managing strategies to accomplish a better experience for our clients. It is very important to mention that I am a very responsible and focused person. If I get the chance to work with you I'll be sure you get to know all my skills, as well as the capacities that I have to offer. 

Customer Support and Virtual Assistant professional with over 5 years of remote experience supporting U.S., Canadian, and international clients across technology, e-commerce, immigration services, travel platforms, and print-on-demand industries. Highly experienced in CRM systems (Zendesk, Freshdesk, HubSpot, Salesforce), multichannel support (email and chat), and high-volume environments.

Strong background in print order support, design and file review, order tracking, data management, and process documentation (SOPs). Known for improving workflows, reducing resolution times, and maintaining high customer satisfaction while meeting quality and productivity metrics. Fluent in English and Spanish, with basic Portuguese, and fully comfortable working remotely with cross-functional teams.

I help busy founders and executives stay organized so nothing falls through the cracks. As a bilingual Executive Assistant (English/Spanish) with a 100% Job Success Score on Upwork and 25+ years of experience, I bring a rare combination of communication, tech, and operations skills to every engagement.

What I can do for you:

• Manage your calendar, inbox, and meetings across time zones

• Draft professional emails and reports in English and Spanish

• Prepare agendas, notes, and action items for your calls

• Create and maintain checklists, timelines, and project systems

• Coordinate with your team, clients, and vendors to ensure follow-through

• Support client onboarding and keep documentation up to date

• Handle online events (webinars, training sessions) end-to-end

My background:

• 11 years as Office Manager & Digital Marketing Advisor at AVA Consulting Group, coordinating international teams across Canada, Mexico, and the Dominican Republic

• 6 years at Tech Data Peru managing key accounts (Falabella, Oechsle, Hiraoka) with purchase orders exceeding $1M

• 7 years organizing international training events with speakers from the US, Chile, and Brazil

Tools I use daily: Google Workspace · Notion · Slack · Bitrix24 CRM · Canva · Mailchimp · Brevo · GoHighLevel · Apollo · LMS platforms

🌎 Bilingual: Spanish (native) | English (C2 Proficient — EF SET 71/100) 📍 Lima, Peru — available Monday to Friday, ~3 hours/day to start

If you need a reliable, organized, and proactive Executive Assistant who delivers in both English and Spanish, I'd love to connect.

Dedicated and passionate worker with more than 9 years of experience in BPO. Responsible and committed to meeting KPIs and client expectations, with strong interpersonal and communication skills.

I am a dynamic and results-oriented professional with a solid background in leadership, accountability, self-management, motivation, cooperation and social intelligence. I have a proven track record of success in diverse environments and continually seek new opportunities to grow professionally. I am success driven and always looking for innovative ways to improve. Throughout my career, I have taken on diverse and challenging roles that have honed my skills in analysis, management, and leadership. As an analyst in international affairs, I developed a keen understanding of integration processes. My tenure as a coordinator and manager of crypto-financial operations at a national level allowed me to excel in managing complex financial systems. Additionally, my experience as a bilingual virtual medical assistant and customer care and sales representative has sharpened my ability to effectively communicate and manage tasks in multilingual settings. These varied experiences have equipped me with a robust skill set, enabling me to thrive in diverse environments. My expertise encompasses a broad range of technical and professional skills. I am highly proficient in utilizing CRM and EMR tools to enhance productivity and streamline workflows. My comprehensive understanding of general IT principles is complemented by my deep knowledge of cryptocurrency and distributed ledger technology (DLT), positioning me at the forefront of blockchain innovation. My academic journey is marked by diverse and enriching experiences. I hold a Bachelor of Science Degree, complemented by Modern Languages at Metropolitan University (UNIMET). My proficiency in English is certified at the C2 level through the Education First (EF) International Language Course. Additionally, I have earned the title of Junior Cybersecurity Analyst from CISCO Networking Academy, showcasing my commitment to both linguistic and technical excellence. I have participated in international seminars organized by the Ministry of Commerce of China, covering foreign trade policies, foreign capital, and Chinese culture. Additionally, I hold over 30 certifications across various fields, including cybersecurity, customer service, funding, project management, and transcriptions. My diverse skill set demonstrates my commitment to professional growth and adaptability to various roles and challenges.

I’m a passionate and results-driven sales professional with over 4 years of experience mastering the full sales cycle—from prospecting and lead generation to closing deals. During my sales career I have worked in diverse industries, including agriculture, an industry laboratory that ensured food and pharmaceutical quality under ISO 17025 standards in Colombia, and SaaS solutions in the U.S. entertainment sector. This versatility has equipped me with a deep understanding of customer needs, exceptional adaptability, and a consultative approach that built lasting relationships.

I’m also known for my strong work ethic, resilience, and love for learning; each of these qualities that have consistently earned praise from supervisors, as reflected in recommendation letters.

I’m also proficient in using modern CRM and prospecting tools such as HubSpot, and Apollo enabling me to work efficiently and strategically.

What drives me the most? Helping people, delivering value, and growing both professionally and personally.

Hi! I'm a Communications Specialist with a background in Public Relations and Journalism, passionate about creating content that connects with audiences and delivers real results.

I've managed social media accounts across Instagram, Facebook, TikTok, YouTube, and Spotify — handling everything from content creation and video editing to scheduling, community engagement, and performance analysis. I use tools like Adobe Premiere Pro, CapCut, Canva, and Adobe Audition to produce polished short-form and long-form content.

What sets me apart is that I work on both the creative and strategic sides of social media, I don't just create content, I analyze metrics to refine strategy and maximize reach. I'm bilingual (Spanish/English, C1), highly organized, and thrive in fast-paced digital environments.

I'm currently focused on helping brands grow through meaningful storytelling and effective content strategies.

Customer Success and operations professional with 5+ years of experience supporting B2B clients and leadership teams in fast-paced, service-driven environments. Skilled in onboarding, client communication, CRM management, and reporting, with a focus on driving adoption, retention, and customer satisfaction. Proficient in identifying client needs, improving workflows, and coordinating cross-functional teams to deliver consistent value.