Creative and results-driven professional with experience in marketing, brand promotion, customer service, cosmetology, and modeling. Strong skills in brand image management, social media, sales, and client engagement. Fast learner, adaptable, and able to work under pressure.

A highly skilled and results-oriented professional with a background in managing high-level operations, appointment setting, and executive support. I have over 10 years of experience in leading teams, optimizing scheduling systems, and driving operational excellence, I have successfully handled complex, high-ticket client relationships across diverse industries, including recruitment, customer service, and real estate.

I bring a wealth of experience working with clients remotely from the United States and Canada, in addition to in-person experience in the United States and Australia. My expertise includes overseeing appointment setting and calendar management, streamlining processes for improved client interactions, and ensuring seamless coordination between departments. I am adept at managing both client and executive schedules, handling sensitive appointments, and ensuring efficiency in high-pressure environments. Known for my strong leadership abilities, I have consistently led teams to meet and exceed performance targets, contributing to enhanced customer satisfaction, reduced operational costs, and improved conversion rates.

Fluent in both English and Spanish, I am a proactive communicator with exceptional organizational skills, committed to providing top-tier client service and operational support. I thrive in environments requiring strategic planning, resource management, and effective cross-functional collaboration, particularly in high-value, high-demand settings.

Mr./Ms., my name is Gabriel Pedroche Carrillo Colli. I am Brazilian, 31 years old, and have lived in an apartment in the city of São Paulo, alone, since I was 18 years old. I am currently in the 5th year of the Production Engineering course at Anhembi Morumbi University and I do not intend to pursue a career as an engineer. My college is a “distance learning” course and all classes are pre-recorded, allowing me to study whenever I am free. Therefore, I have full time availability. I have had some experiences as an intern and engineering does not really fit my profile. I have worked most of my life in fashion and have always been surrounded by people in my work environment. I had the experience of being a cashier at “Projeto Verão” (a food supplement store) and it was the happiest moment of my life. Unfortunately, the minimum and average wage in Brazil is not enough to pay all the bills of the month. Nowadays, I work with my own thrift store. I sell online and in person on Sundays at Paulista Avenue. My passion is people. I am simply passionate about being helpful to others and being able to make people's day better with my customer service and fashion advice in my current job. I love different cultures and languages. My native language is Brazilian Portuguese, I am fluent in English and I am intermediate in Spanish. I am currently taking Spanish classes to become fluent in the language. I am very good at communicating, multitasking, expert with technology and I work well both in groups and alone. I am looking for a job with a company abroad for competitive pay, compared to Brazil. I am fully available for interviews. Yours sincerely, Gabriel Pedroche Carrillo Colli.

I am a multilingual professional from Colombia with a Master’s degree in English and Communication. I speak Spanish, English, and French, and I truly enjoy connecting with people from different backgrounds. I am passionate about communication, cultural exchange, and human interaction, which is why I feel most fulfilled in environments where relationships matter. My experience in education, customer service, and international contexts has shaped me into an adaptable, empathetic, and responsible person. I love learning, meeting new people, and growing through every experience, both professionally and personally.

I am a Spanish-English bilingual professional based in Colombia, with experience in customer service and administrative support roles for international companies. I have worked remotely and in call center environments, handling customer communication through phone calls, emails, and messaging platforms, while providing professional and respectful support.

My experience includes data entry, record updating, information verification, follow-ups, and organizing customer information. I am comfortable working with digital tools, following procedures, and managing multiple tasks while maintaining accuracy and efficiency.

I am a responsible, organized, and reliable person with strong communication skills and attention to detail. I learn quickly, adapt easily to new systems and processes, and work well independently. I am currently seeking a remote opportunity where I can continue developing my skills and contribute positively to a professional team.

I’m Yensy Sagastume, a creative and detail-oriented Graphic Designer with over 3 years of experience in branding, apparel design, and digital media. I specialize in producing high-quality artwork for sublimation, screen printing, DTF, and embroidery, combining technical precision with artistic vision.

With strong skills in Adobe Illustrator, Photoshop, and Canva, I bring ideas to life through original logo concepts, marketing materials, and client-ready mockups. I’m also expanding into social media marketing, blending design with digital strategy to help brands connect with their audiences.

Known for my adaptability, clear communication, and commitment to excellence, I ensure every project reflects both creativity and quality.

Legal Administrative Assistant and Intake Specialist with 5+ years of experience supporting U.S. law firms in client intake, lead qualification, case screening, and sales-driven consultations. Proven ability to manage high-volume inbound and follow-up communications, accurately gather case facts, and convert qualified prospects into retained clients while maintaining empathy, professionalism, and confidentiality.

Strong background in legal intake, claims review, CRM management, quality assurance, and sales performance tracking, with hands-on experience working alongside attorneys to improve consultation readiness, documentation accuracy, and same-day sign-ups. Adept at handling sensitive legal matters, explaining legal processes in clear terms, and guiding clients through next steps with confidence.

Detail-oriented, results-driven professional with formal training in International Business and practical experience in legal operations, paralegal support, and intake sales, bringing a structured, compliance-focused approach to client care and revenue generation within fast-paced law firm environments.

I have several years of experience working in customer-facing roles, primarily in customer service and customer success environments. I’ve supported clients through multiple channels, including phone, email, and chat, always focusing on delivering clear communication, fast resolutions, and a positive customer experience.

In my previous roles, I handled high volumes of inquiries, resolved complex issues, and followed up to ensure customer satisfaction. I’ve also worked with CRM tools such as Salesforce and HubSpot to document interactions, track cases, and manage workflows efficiently.

Additionally, I’ve collaborated closely with internal teams to escalate issues when needed and improve processes based on customer feedback. My background has helped me develop strong problem-solving skills, empathy, and the ability to remain calm and professional in fast-paced environments.

Overall, my experience aligns well with this role because I understand the importance of building trust with customers, meeting performance metrics, and contributing to a team-focused culture while consistently delivering high-quality support.

My expirience is mostly in real-state cold calling and dealing with follow-up wam leads. I don’t have an issue with staying on the phone for long peroids or even having to do cold calling I love working on making improvements to better my time and effort in anything I do happy to lean new trades and skills that will keep me in motion to reach and achieve my goals.

Results-driven Team Coordinator with extensive experience in operational coordination and service delivery in Airbnb property management environments. Skilled in managing reservations, process improvements, and ensuring stakeholder satisfaction through effective communication and use of key tools.

Managed end-to-end collections processes, including payments, payouts, and refunds, while ensuring 100% accuracy in invoice and receipt verification.

Evaluate KPIs to identify performance gaps and implement actionable, achievable improvement plans for agents.

Exceptional interpersonal skills, specializing in active listening and empathetic communication to de-escalate sensitive user situations and ensure high satisfaction.

Bilingual (English-Spanish) professional with over 3 years of experience in property management, customer and tenant relationships, and administrative support, skilled in real estate and property management platforms and softwares, CRM tools, and productivity suites. Proven abilities in streamlining operations, enhancing tenant relations, and implementing data-driven property management strategies.

Nathalia Dorta

Community Manager y Asistente Creativa con una sólida trayectoria en la gestión de marcas y producción de medios. Mi enfoque combina la estrategia digital con el diseño gráfico, permitiéndome crear contenido que no solo atrae, sino que conecta emocionalmente con la audiencia.

¿Por qué trabajar conmigo?

• Experiencia Comprobada: He gestionado la presencia digital de diversas marcas en sectores como el automotriz y el retail, además de contar con 5 años de experiencia en producción radiofónica en el Circuito FM Center.

• Visión Multilingüe: Domino el español, inglés y francés, lo que me permite adaptar mensajes para audiencias diversas y mercados globales.

• Perfil Proactivo e Innovador: Me caracterizo por mi rapidez de adaptación y una intuición natural para identificar oportunidades de crecimiento y mejora constante.

• Orientación al Cliente: Mi prioridad es establecer relaciones interpersonales efectivas que se traduzcan en lealtad y resultados tangibles para tu negocio.

"Mi compromiso es transformar tu visión en una presencia digital sólida, creativa y profesional."

A native Australian English speaker fluent in Latin American Spanish, with 20 years of customer service expertise and 6+ years of proven administrative and operations leadership within the Colombian BPO sector, spanning industries such as healthcare, legal, retail, real estate, logistics, telecommunications, language service, and the arts, entertainment and recreation industry— with a strong focus on English-speaking markets across the U.S., U.K., Europe, and Australia.

Recognized for exceptional organizational, operational, and leadership skills, including time management, cross-functional communication, expectation setting, and process optimization. Experienced in driving and leading high-performing teams through effective coaching, constructive feedback, and the use of emotional intelligence to foster confidence and accountability.

Highly adaptable, resourceful, and proactive, I thrive in fast-paced, dynamic environments, making data-driven decisions and maintaining a solutions-focused mindset to improve outcomes and efficiency.

Proficient in most CRMs, project management tools, and productivity software, with solid administrative experience in email/calendar management, meeting coordination, payroll and attendance tracking, recruitment support, and performance review cycles.

I’m deeply passionate about growth—both personal and professional—and driven by the opportunity to empower others to reach their full potential, and drawn to roles that make a genuine difference to the lives of the clients. I take pride in having mentored and developed team members into higher-performing roles, including leadership positions.

I am a person who takes responsibility for all the tasks I do, I am honest, and I always focus on ensuring that everything I do is done correctly, I consider myself a very proactive person who can be of great help to any team that needs someone who can adapt very quickly.

Hello,

My name is Karoline, and I’m excited to apply for a position where I can combine my experience in customer support, administrative assistance, and front desk operations. Over the years, I’ve developed strong communication skills, attention to detail, and the ability to stay calm and organized in fast-paced environments.

In my customer support roles, I learned how to listen carefully, understand people’s needs, and provide clear and helpful solutions. I enjoy making customers feel understood and supported, whether through email, chat, or phone. I’m also comfortable using different tools and adapting quickly to new systems.

As an administrative assistant and hotel receptionist, I handled daily tasks such as scheduling, managing documents, updating records, greeting guests, and assisting with check-ins. These experiences helped me stay detail-oriented and efficient while multitasking and keeping everything running smoothly.

I’m a fast learner, flexible, and always willing to go the extra mile to help the team. I enjoy working with people from different backgrounds and maintaining a positive, professional attitude.

Thank you for considering my application. I’d love the opportunity to contribute to your team and continue growing in a customer-focused role.

Sincerely,

Karoline Paixão