Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

I have 5 years of experience in customer support and customer success, primarily in eCommerce and digital platforms, working with clients from around the world, with a focus on US-based customers. I began as a freelancer assisting retail clients with online orders and later supported an eCommerce company specializing in medical and protective products during the COVID period, handling high-volume inquiries with clarity, empathy, and a problem-solving mindset.

Most recently, I worked as a VIP Customer Success Manager for a tech startup operating multiple digital platforms, including dating services. In this role, I focused on customer retention, upselling, mediation, and coordinating with internal teams to improve both product and experience.

I am proficient in Zendesk, Salesforce, and I know how to combine human empathy with effective technology and automation to resolve issues efficiently. I work independently, take ownership of cases, and always strive to deliver exceptional customer service while continuously learning and improving.

I’m a video editor with over 9 years of experience creating engaging content for YouTube, TikTok, Reels, and other digital platforms. I specialize in Adobe Premiere Pro, After Effects, and Photoshop, and bring a strong eye for detail, pacing, and storytelling. Since 2020, I’ve worked as a freelancer, collaborating with brands and creators to deliver high-quality videos tailored to their audience and goals. Native Spanish speaker, fast, reliable, and passionate about impactful visual content.

I’m Anick Peredo, a multilingual professional fluent in Portuguese, Spanish, French, and English, with basic knowledge of Italian. With experience in digital marketing, internal communications, and event coordination,mainly at Salesforce.

I’ve led impactful projects across diverse, multicultural environments. I specialize in managing internal campaigns, organizing corporate events, and enhancing employee engagement through creative communication strategies.

Passionate about working with purpose, I value sustainability, respect for ecosystems, and ethical communication. I strive to contribute to projects that align with these principles, promoting positive impact and meaningful engagement.

Thanks to my polyglot abilities, I easily connect with international teams and adapt quickly to different cultural settings. I’m currently seeking a remote opportunity where I can bring my creativity, language skills, and passion for impactful communication to a dynamic team.

I have an strong background in remote work, as well as administrative and customer support roles. I am fluent in English and Italian, with Spanish native. I enjoy administrative work, managing calendars and coordinating communications to the team.

I love travelling, connecting with people, learning new skills and exploring new cultures, which makes remote collaboration exciting for me. I work well independently, stay focused under pressure and adapt quickly to new environments.

I would I would be thrilled to support your team, help operations run smoothly, and I hope to hear from you soon to discuss how can I contribute positively to the team.

With four years of experience as a video editor and motion designer, I’m an expert in bringing brands, logos, and videos to life. My passion for animation drives me to continuously seek new knowledge and skills to enhance his craft.

I am a highly proficient Executive Assistant with a track record of enhancing productivity and ensuring seamless executive-level operations. My expertise is grounded in:

• Transaction coordination, deadline tracking, contract review, earnest money verification, title and escrow communication, invoice processing, and financial reporting to ensure smooth and compliant closings.

• With a strong foundation in accounting principles and ongoing studies in Public Accounting, I support executive teams by maintaining accurate records, managing vendor payments, reconciling financial data, and overseeing documentation workflows with precision and accountability.

• I leverage advanced proficiency in Google Workspace, QuickBooks, Asana, Monday.com, Slack, Zoom, DocuSign, Mailchimp, and AI tools to streamline operations, track tasks, manage CRM workflows, and enhance communication across buyers, agents, lenders, title companies, and internal teams.

• Bilingual in Spanish (native) and English (C1), I thrive in fast-paced, remote real estate environments where organization, financial accuracy, and proactive communication are critical to success.

I also have a great hospitality background where my expertise is grounded in

• Leveraging elite customer service and problem-solving skills honed at InterContinental Hotels Group (IHG), where I managed high-pressure environments with discretion and professionalism.

• Utilizing advanced technical proficiency in Google Workspace, QuickBooks, Asana, and Slack to streamline workflows and maintain operational excellence.

Results-driven Sales Specialist and High-Ticket Closer with over 8 years of experience in cold calling, appointment setting, and strategic lead generation. Expert in CRM systems and high-volume dialers, proficient in multiple languages, and skilled in professional audio/video editing.

Versatile and motivated professional with experience in digital support, content creation, and online business assistance. Skilled in social media management, branding, and administrative coordination, with a strong ability to adapt quickly to new tools and responsibilities. Known for being organized, proactive, and detail-oriented, with a passion for helping teams stay consistent, productive, and focused on results. Committed to delivering high-quality work, clear communication, and reliable support in fast-paced remote environments.

I am a customer-focused support professional with several years of experience resolving inquiries via phone, email, and chat—consistently meeting or exceeding service-level targets. I excel at active listening, de-escalating challenging situations, and leveraging multiple tools to deliver efficient, high-quality assistance that drives customer satisfaction and loyalty. In previous roles, I handled high-volume daily interactions, earning top customer satisfaction ratings and significantly reducing resolution times through process improvements. These skills directly align with any company's user-oriented services.

Profesional administrativo con experiencia en ventas atención al cliente como operario Call Center y gestión de inventarios, destacó por mi responsabilidad disposición para aprender y adaptabilidad. He adquirido habilidades de asesorías en productos y apoyo en ventas en empleos temporales y en mi propio emprendimiento contribuyendo al logro de objetivos comerciales.

I am a highly organized and detail-oriented professional with 4 years of experience in administrative support, real estate, operations, lead qualification, property management, and customer service. Strong background in managing CRMs, databases, calendars, reports, and digital tools in a fully remote environment. Excellent communication skills in English and Spanish and a solutions-oriented mindset. Known for reliability, fast learning, and the ability to support business owners and teams by keeping operations organized, accurate, and running smoothly. I am eager to support and be a fundamental part of a dynamic remote team where organization, efficiency, and accountability truly matter.

I’m a bilingual (Spanish-English) professional with experience in customer support, technical support, and operational workflows across retail, BPO, and gaming environments. My work has involved handling structured information, maintaining high data accuracy, tracking performance metrics, and documenting processes to support consistent, high-quality outcomes.

I enjoy working at the intersection of people and systems: organizing information, improving workflows, and solving problems while maintaining a strong customer-focused approach. Clarity, precision, and continuous improvement are central to how I work.

Detail-oriented, adaptable, and quick to learn, I’m comfortable using tools such as Zendesk, spreadsheets, and internal platforms to help teams operate efficiently and deliver reliable, high-quality results.

My name is Geraldine Herrera, I have worked as a VA since June 2021 with companies and organizations such as Robert Slack, Power House, Cali Moving, and others. I also worked at Booom Solutions in Puerto Rico. 

As a virtual assistant, I have completed all of the tasks that were proposed. Making calls, 

Sending emails, and text messages, and managing strategies to accomplish a better experience for our clients. It is very important to mention that I am a very responsible and focused person. If I get the chance to work with you I'll be sure you get to know all my skills, as well as the capacities that I have to offer. 

Bilingual (Native Spanish & English) HR Operations Specialist with 1+ years of remote experience in end-to-end HR management, specializing in employee lifecycle management, payroll processing, unemployment claims, and onboarding under the Amazon Logistics service model. Skilled in HRIS and ATS platforms (ADP, Paycom, Fountain, SmartRecruiters) with proven success ensuring compliance, accuracy, and seamless hiring processes. Adept at optimizing workflows, reducing risk, and supporting dynamic global teams with advanced technical and organizational expertise. Bringing 2+ years of prior logistics experience as a Supervisor Assistant in the semi-truck delivery sector, enhancing resilience, team management, and problem-solving skills in high-pressure environments