Bilingual Customer Service and Sales Professional with 15+ years of experience supporting international clients across e-commerce, logistics, and high-volume call center environments. Skilled in relationship management, order and operations support, and resolving complex inquiries with professionalism, empathy, and accuracy. Known for strong communication skills, excellent problem-solving, and leadership, with proven success improving processes, customer satisfaction, and team performance. Recently focused on e-commerce operations and Amazon marketplace management, using CRM and digital tools to enhance service quality and operational efficiency.

Remote Executive Assistant | Bookkeeper | Project Manager with 5+ years of experience supporting CEOs and cross-functional teams across real estate, construction, and SME environments. Skilled in project coordination, bookkeeping, and operations management, ensuring seamless workflows from planning to execution. Proficient in QuickBooks, SAP, Google Workspace, Jira, and CRM systems. Trilingual (Spanish, English, Portuguese), detail-oriented, proactive, and committed to driving efficiency, financial accuracy, and continuous improvement in remote settings.

I studied Industrial Design, but for the past five years I've been working in other fields such as Customer Service, Logistics Coordination, and Sales. I have a strong appreciation for art and truly enjoy working in calm, organized environments. I'm a fast learner, highly adaptable, and always open to taking on new challenges. I'm excited to continue growing professionally and contribute my skills and positive attitude to a motivated team.

I am a highly experienced Virtual Agent with over 11 years of proven success in sales, appointment setting, closing deals, CRM management, customer service, and technical support. Much of that experience has been in remote positions, where I’ve consistently delivered outstanding results, earning a reputation as a high performer, a trustworthy team member, and someone who gets the job done.

Beyond my professional background, my personal life deeply reinforces my work ethic. I live a disciplined, sober lifestyle—no drugs, no alcohol— I’m a dedicated person who lives with purpose. I maintain a highly active lifestyle centered around sports, the gym, quality time with family, faith in God, and daily meditation. These values keep me grounded, focused, and energized. I believe that who we are outside of work shapes how we perform inside of it, and this alignment makes me a valuable asset to any team.

Hello! How are you doing?

 I hope you are doing well. My name is Armando, and I am excited to apply for your call center position. With extensive experience in contact centers and marketing agencies, I have developed my talents in various areas, including cold calling, project management, appointment setting, and customer service.

I have the experience that matches what you're looking for in this position. Here are some of the main skills I bring to the table:

Exceptional Customer Service: I've successfully managed customer relationships, assuring satisfaction and developing rapport.

Effective Communication: My ability to write emails and communicate verbally and in writing allows me to express information convincingly.

Proven track record of closing agreements by phone, text, and email, demonstrating strong sales and negotiation skills.

• Critical Thinking and Problem-Solving: I approach difficulties creatively and make sound decisions to achieve successful solutions.

• Technical Proficiency: I have a Dell i5 laptop, a Logitech H390 USB headset with a noise-canceling mic, and a solid fiber-optic internet connection powered by an 800VA UPS for uninterrupted service.

I am eager to learn more about this position and explore how my abilities and expertise might benefit your company. I've attached my resume, which includes all of my contact information. Please feel free to reach out to my email or phone number

Thank you for considering my submission. I am looking forward to speaking with you soon.

here are some recordings in case you would like to hear me speaking before scheduling a meeting

https://vocaroo.com/1irZv9dJ2wkY

https://vocaroo.com/1gkn4ywNMBlh

attached you will find my CV 

Warm regards,

Armando Erick Antonio Jorio Contreras

Bilingual educator with strong adaptability and a solid background in systems analysis, cybersecurity, and programming. Proven success in managing technical departments, advising students, and resolving complex IT issues for users in the U.S. Proficient in customer service, remote problem resolution, and full-stack web development with modern technologies such as React,

Node.js, and PostgreSQL. Passionate about making technology accessible, enhancing user satisfaction, and contributing to innovative digital solutions. Actively

seeking remote opportunities to leverage my technical experience and communication skills in dynamic support

or junior development roles.

Has experience in land acquistion, energy sales and healthcare interpretation.

PUMPED for sales! A bilingual revenue rocket, let’s SKYROCKET your pipeline!

Hi, I’m Ana Estrada. I have experience working remotely as a medical interpreter, which helped me build strong communication, organization, and multitasking skills. I’m structured, detail-oriented, and enjoy helping others. I’m looking for customer service or assistant roles where I can grow and make a positive impact.

Hello, my name is Letícia Ottaiano, and I am a professional with experience in international relations, project coordination, and customer delivery. I have worked across industries such as technology, telecommunications, and tourism, which has helped me develop strong communication and problem-solving skills.

In my previous role I managed more than 50 projects between suppliers and clients like Google and BMW, improving delivery times and ensuring high-quality service. I also have experience with CRM systems, risk management, and coordinating cross-functional teams in fast-paced environments. I hold a Bachelor’s degree in International Relations and I am currently pursuing an MBA in Business Management and will be completing it this year. I also completed certifications in project risk management and sustainable business practices.

I am fluent in English and Portuguese, with intermediate Spanish skills. I am passionate about working in dynamic environments where I can apply my coordination skills and continue learning.

As a professional I posses a unique set of skills and experiences that facilitate communication and efficiency in a variety of roles. My recent experience includes work in billing, customer service, and sales, both in face-to-face and remote environments. These roles have provided me with valuable insight into the importance of accuracy, empathy, clear communication, and providing quality service in dynamic work environments.

Proactive and organized professional with experience in customer service, technical support, sales, and logistics. Skilled in CRM management, appointment setting, database handling, and client advising, with advanced English proficiency and strong interpersonal skills. Highly adaptable, empathetic, and detail-oriented, with a background in International Business and Trade.

I am a resourceful person. I don’t give up on the things that I don’t know. I will research on solutions, ideas and find the way to do it. Spanish is my native language and I speak English fluently (C2: https://cert.efset.org/en/8ZPyzU). I have more than 10 years experience in corporate communication, including public relations (contacting journalists, arrangement interviews, sending press releases); digital communication (social media managing, copy writing, kpi’s measurement); and corporative image (organizing events, supervising the use of corporate identity elements, content writing). I have also experience managing budget and teams. In addition to this experience, I have also worked on customer service, sales and as a collection agent for a bank, contacting people who owed money for their credit card.

With over 15 years of experience as a Project Manager, Product Manager, and Product Owner, I have led the entire project and product lifecycle, from planning and execution to closure. I have used agile methodologies such as Scrum and Kanban to optimize project management in areas such as technology, construction, marketing, healthcare, and education, among others. I have led multidisciplinary teams, coordinating collaboration between departments and ensuring that objectives are met within the established time and budget. My experience includes risk management and the use of data analysis tools such as Power BI to make strategic decisions based on metrics and actual results. In addition, I have managed backlogs and Sprints, prioritizing the needs of stakeholders and end users for the successful development of products and services.

Dynamic and results-oriented customer service professional with extensive experience in appointment management, quality control, and supporting cross-functional teams. Proven ability to deliver exceptional service in high-demand environments, offering clear communication and problem-solving expertise.

Andres Zapiola Hughes is a seasoned graphic designer and video editor with a decade of experience across various industries including HR, technology, finance, engineering, tourism, fashion, and gastronomy. He has a strong background in visual communication and has significantly contributed to marketing teams by providing innovative designs and multimedia content.

Speaking on camera was a real challenge for me. I have hearing loss, which means voices and sounds don’t reach my brain clearly. I did my best with this presentation, speaking slowly and clearly so everyone could understand me, and I also added subtitles in case anything I said wasn’t fully clear.