Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Proactive and tech-savvy Assistant with over 9 years of experience in administrative support, remote customer service, and executive coordination. Skilled in managing calendars, booking appointments, handling confidential data, and supporting teams across time zones. Adept at multitasking, problem-solving, and using tools like Google Workspace, Office 365, Slack, and Zoom. Bilingual in English and Spanish, with strong communication skills and a proven record of delivering quality support in fast-paced virtual environments.

Results-driven Remote Sales Closer and Marketing professional with over 10 years of experience in generating revenue, acquiring customers, and leading commercial strategies across various industries. Skilled in managing the entire sales cycle remotely, with a strong background in strategic and analytical planning, enhanced by an MBA and entrepreneurial experience.

A results-driven real estate sales professional with over three years of experience in acquisitions, cold calling, and team leadership. Skilled in closing deals, implementing price reduction strategies, and building trust with sellers and investors. Competitive and hardworking, fully bilingual in English and Spanish, thriving in high-volume, fast-paced environments.

I am an Argentine living in Colombia. I am a native speaker in English, Spanish, and intermediate in Italian. I am a graduate of BYU Idaho. I possess a bachelor’s in social media management and an Associate’s in Business Management from Utah Valley University. I have been a VA for more than 13 years in different roles.I lived in the USA for 32 years and other countries, like Mexico, Canada, Colombia, Argentina, and Guatemala

🚀 Project Manager | 🤝 Customer Success Manager | 💻 Executive & Virtual Assistant

👋 Hi! I’m Juan Gomez. I help business owners and teams stay organized and scale efficiently. With a background in International Business and IT, I handle the operational heavy lifting so you can focus on the big picture. I’m the partner you need to manage complex projects and ensure your customers stay happy and loyal.

🌍 Global Experience: I have spent years collaborating with teams and clients across the USA, Australia, Canada, and the UK. I understand the rhythm of international business and the importance of proactive, clear communication.

💡 How I can support your business:

Project Management & Operations 🏗️

I build systems that actually work for your team.

✔ Workfront Architect: Designing scalable workflows aligned with your business goals.

✔ Agile Leadership: Managing teams of 20+ professionals to consistently meet deadlines.

✔ Process Optimization: Turning complex needs into clear, actionable plans.

Customer Success & Relationships 🤝

I believe a happy customer is your best growth strategy.

✔ CRM Mastery: Using Salesforce and HubSpot to maintain clean and reliable data.

✔ Client Retention: Guiding users post-implementation to ensure long-term success.

✔ Bilingual Support: Professional communication for global brands such as Amazon and eBay.

Executive & Virtual Support 🖥️

Think of me as your operational right hand, helping you free up time.

✔ Strategic Reporting: Building Power BI and Excel dashboards for better decision-making.

✔ Automation: Eliminating repetitive tasks to streamline daily operations.

✔ E-commerce Specialist: Managing logistics and support for Shopify and Amazon.

📈 What it’s like to work with me:

✔ Reliability: I take ownership of results as if the business were my own.

✔ Versatility: Comfortable moving from a Jira board to an executive meeting.

✔ Clear Communication: Fully bilingual (English C1 / Native Spanish), ready for global environments.

Infrastructure & DevOps Engineer with 25+ years of experience in Linux systems, cloud architecture, and IT security. Proven track record operating production environments on AWS and GCP, with strong expertise in Terraform, CI/CD automation, and container orchestration (Docker, Kubernetes).

Currently focused on Linux security hardening: CIS Benchmark implementation, auditd rule design, nftables/UFW firewall configuration, and infrastructure monitoring with Prometheus and Grafana. Lab work documented on GitHub.

Core stack: Linux · AWS · Terraform · Docker · Kubernetes · GitHub Actions · GitLab CI · Ansible · Python · Bash

Open to remote opportunities in Latin America and Spain. English level: B1+ (professional reading, conversational).

GitHub: github.com/pulidovpe
GitLab: gitlab.com/pulidovpe

I’m a bilingual (Spanish-English) professional with experience in customer support, technical support, and operational workflows across retail, BPO, and gaming environments. My work has involved handling structured information, maintaining high data accuracy, tracking performance metrics, and documenting processes to support consistent, high-quality outcomes.

I enjoy working at the intersection of people and systems: organizing information, improving workflows, and solving problems while maintaining a strong customer-focused approach. Clarity, precision, and continuous improvement are central to how I work.

Detail-oriented, adaptable, and quick to learn, I’m comfortable using tools such as Zendesk, spreadsheets, and internal platforms to help teams operate efficiently and deliver reliable, high-quality results.

Experienced in customer service and medical insurance roles, proficient in CRM and ERP systems, with strong communication and problem-solving skills. Demonstrates empathy and professionalism in high-volume healthcare environments.

Bilingual Operations & Administrative Specialist with over 4 years of experience supporting international teams in fast-paced environments. Strong background in budget management, data tracking, logistics coordination, and reporting, with a high level of accuracy and attention to detail. Proven ability to manage multiple priorities, maintain organized systems, and support smooth day-to-day operations.

Virtual Assistant Data Entry Collections Interpretation Sales

8 years of experience with customer service, lead generation, cold calling, sales, treasury & collections, data analytics, data entry, schedule assistance, medical interpretation (English to Spanish/Spanish to English), debt settlement and CRM management. I'm here to make your business excel, increase your sales & improve productivity.

Proactiva con fuerte orientación al servicio al cliente y excelentes habilidades de comunicación asertiva. Experto en la gestión de agendas, organización de calendarios y manejo de bases de datos mediante Google Sheets. Enfocado en la eficiencia administrativa, cumplimiento de metas de contacto y trato profesional para optimizar la captación y fidelización de clientes.

CORE COMPETENCIES

• Metrology and quality assurance in accordance with ISO/IEC 17025:2017.

• Diagnostics and troubleshooting of electronic circuits (analog, digital, and power).

• Implementation and auditing of integrated management systems (ISO 9001, ISO 14001, ISO 45001).

• Maintenance planning and control (PMBOK, Microsoft Project, Planner).

• Data analysis with Power BI (DAX), Python, and advanced Excel; SAP Business One; IT support (Level 1 and 2).

• Technical and industrial project management.

• BPMN process modeling and management using Bizagi Modeler.

• Continuous improvement, process optimization, and cost reduction.

Customer service and technical support professional with over 5 years of experience in international contact centers and customer-facing environments. Skilled in troubleshooting, account management, and order processing. Proven ability to handle high volumes of email and phone interactions while maintaining accuracy, empathy, and professionalism. Strong multitasking, communication, and problem-solving abilities, with advanced proficiency in English for business and negotiation contexts. Highly responsible, proactive, and adaptable to fast-paced environments.

Psychology professional with experience in recruitment, candidate evaluation, and organizational support within public and private sector environments. Skilled in conducting interviews, identifying candidate profiles, and supporting hiring processes while maintaining clear communication and strong interpersonal relationships. International experience in the United States strengthened my English skills, cultural awareness, and adaptability when working with diverse teams.