Bilingual (Spanish/English) customer service professional with strong experience in conflict resolution, objection handling, setting appointments, managing accounts and technical support, also within the cryptocurrency sector. Proven ability to assist international clients, analyze problems, and deliver high-quality service across platforms. Quick learner, highly adaptable, and detail-oriented. Advanced English proficiency (C1+), written and spoken.

Experienced in customer service with a focus on payment processes, billing, and financial support. Skilled in managing payment platforms, CRM tools, and providing empathetic, reliable customer care.

I am a highly motivated professional known for my dedication to fairness, competitiveness and responsibility in my work performance. I have exceptional interpersonal relationship and management skills, coupled with strong analytical and leadership abilities. Mean values as competitive, outstanding and fair person makes me a good candidate for this kind of position

1 year of experience in organizational environments with high operational demands, gained through an internship. I have certified training in English (levels B1–B2, Colombo Americano). I have a track record in appointment scheduling, likewise, managing internal requests related to occupational health and well-being. I am skilled in cross-functional environments, providing consecutive interpretation support in administrative contexts and communication support in bilingual settings. I am known for my effective communication, responsible management of sensitive information, resolution of requirements, and collaborative leadership based on active listening and empathy

Bilingual Customer Experience professional with over 6 years of experience supporting U.S. customers across retail, fintech, healthcare, logistics, and hospitality, including Airbnb. Proven ability to handle high-volume and complex cases through chat, email, and phone while maintaining strong CSAT and QA results. Known for empathy, tone control, and clear documentation in policy-driven and sensitive environments. Experienced in remote work, cross-team collaboration, escalation management, and SLA-focused workflows. Comfortable using CRM and ticketing tools such as Zendesk, Salesforce, and HubSpot, as well as modern collaboration platforms. Brings a human-centered approach to customer support, combining reliability, adaptability, and process awareness to protect both customer experience and internal efficiency.

A bilingual (English/Spanish), driven professional with a successful track record in sales and administrative support. I combine strong communication and interpersonal skills with a mature work ethic, resilience, and a keen attention to detail. My experience has taught me how to effectively manage priorities, connect with customers, and support team goals. I am eager to leverage my skills and fresh perspective in a challenging new role.

Bilingual professional with experience in leading high-performance teams, managing clients as an account manager, and handling key administrative processes. Known for ability to take on responsibilities, make strategic decisions, and adapt to dynamic environments. Skilled in managing client relationships, monitoring revenue flow, and managing payroll payments.

Team leader, with over 4 years of experience in the BPO industry, specializing in the optimization of administrative processes to improve operational efficiency.

Competent in data analysis, planning, and execution of strategic projects, adapted to the specific needs of the context. Skilled in the implementation and use of the Office package to develop programs aimed at achieving established objectives. Demonstrated ability in directing and motivating teams of up to 29 people, consistently achieving the set goals through the effective use of resources and soft skills.

Fun Facts

• I have been training in taekwondo for about 10 years now. During this time, I have earned my blue belt and had the honor of representing the Atlántico department in various competitions at the regional, departmental, and university levels.

• Throughout my journey, I have traveled across Colombia, where I have explored places like Bogotá, the capital, and other municipalities in Valle del Cauca. This experience has taught me how to adapt easily to different cultures and environments.

• There was a time when I became completely absorbed in K-dramas, which inspired me to learn Korean. Unfortunately, I found that there were not many resources in Spanish for studying the language, so all I managed to pick up was reading Hangul. This journey led me to focus on learning English instead, given the abundance of study materials available. Ironically, I now speak English, while I can only count from one to ten in Korean thanks to my taekwondo training.

  (I have fun testing my pronunciation on random paragraphs, and I often find myself pleasantly surprised when I get it right!)

• Lastly, I appeared in a short video that the company I currently work for published on its social media channels. Here’s the link if you would like to take a look: https://www.instagram.com/reel/DDKf7VSI9lJ/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

Proactive and committed individual with excellent communication skills, capable of maintaining sustained concentration, managing schedules, and achieving objectives without direct supervision. Skilled in digital communication and collaborative technology tools. I have a solid track record in accurate translation and persuasive writing in Spanish, and I am confident that my skills and experience would align perfectly with your team's needs. Throughout my career, I have developed an exceptional ability to transform complex ideas into clear, concise, and culturally relevant texts for Spanish-speaking audiences. In the field of editing, I am passionate about creating original and engaging content that resonates with the target audience. I am a proactive, detail-oriented individual committed to delivering high-quality work on time. Furthermore, I possess excellent communication skills and adapt easily to different styles and requirements.

Profesional integral con visión estratégica, pensamiento crítico y vocación formadora. Experiencia en comunicación corporativa, campañas institucionales, gestión de marca, relaciones públicas, y marketing digital. Fundador de TCF Media Group, enfocado en innovación, branding y medios digitales. Diseño e implemento estrategias de comunicación de alto impacto enfocadas en el posicionamiento, la diferenciación narrativa y el blindaje reputacional para marcas personales, empresas y proyectos sociales. Como líder de procesos de branding y comunicación digital, articulo campañas integradas que convergen entre la creatividad, el storytelling y el análisis de datos. Mi enfoque se centra en la formulación de discursos de marca y líneas editoriales coherentes, coordinando la producción de contenidos multimedia de alto nivel alineados estrictamente con los KPIs de marketing y los objetivos estratégicos de cada cliente. Especialista en transformar la narrativa de marcas y organizaciones a través de estrategias que maximizan la reputación y la diferenciación. Lidero la convergencia entre el análisis de datos y la creatividad audiovisual para ejecutar campañas integradas con alcance significativo. Desde la conceptualización de discursos de marca hasta la producción técnica de video, podcast y contenido gráfico, garantizo una coherencia editorial absoluta que resuena con los públicos y cumple con los objetivos de comunicación más exigentes. Especialista en la capacitación de profesionales y emprendedores para el diseño de estrategias digitales que impulsan la visibilidad y el crecimiento sostenido. Mi metodología integra la identidad verbal y visual con el uso estratégico de canales y la automatización de procesos, bajo un enfoque de comunicación para la conversión. He consolidado un modelo práctico donde la narrativa de marca se convierte en el motor principal de los resultados de negocio.

Results-driven Digital Marketing Specialist with over 6 years of experience in social media strategy, paid advertising, and lead generation. Proven ability to manage Meta Ads, Google Ads, and TikTok Ads campaigns focused on optimizing CPL, CPC, and CTR. Skilled in reporting and data visualization using Looker Studio and Power BI. Bilingual communicator with experience working with U.S.-based clients in the health and real estate sectors. Currently seeking opportunities to expand internationally and grow in performance-driven roles.

About Me

Senior Logistics and Supply Chain Manager with over 15 years of experience leading and optimizing end-to-end logistics operations across the United States and Latin America. Proven track record in cost reduction, operational efficiency, and service quality improvement through data-driven decision-making and process optimization.

I specialize in supply chain strategy, transportation management, route optimization, inventory control, and contract negotiation. Throughout my career, I have successfully managed large, distributed teams (up to 50+ professionals) in remote and hybrid environments, ensuring high performance, accountability, and continuous improvement.

Highly experienced with logistics and enterprise systems such as SAP and Oracle, as well as analytics tools including Power BI and Tableau, enabling me to translate operational data into actionable insights. I hold APICS certifications (CSCP and CLTD), reinforcing my strong foundation in global supply chain best practices.

I am results-oriented, proactive, and comfortable working in fast-paced, remote-first environments with cross-functional and multicultural teams. Fluent in Spanish, advanced in English, and conversational in French, I bring strong communication skills and a collaborative mindset to every project.

Leadership and management skills with over 8 years' experience as a team manager, coaching leader, trainer, and HR specialist manager. Skilled in developing and magnifying associates and leaders' success with strong analytical and time management skills.

Experienced in property management, Transaction coordinations in Texas, collections, and Property Manager, with a strong ability to handle tenant relations, maintenance and transaction coordinations, and financial operations while ensuring efficiency, clear communication with clients, vendors, Brokers, and a seamless customer experience.

Remote Executive Assistant | Bookkeeper | Project Manager with 5+ years of experience supporting CEOs and cross-functional teams across real estate, construction, and SME environments. Skilled in project coordination, bookkeeping, and operations management, ensuring seamless workflows from planning to execution. Proficient in QuickBooks, SAP, Google Workspace, Jira, and CRM systems. Trilingual (Spanish, English, Portuguese), detail-oriented, proactive, and committed to driving efficiency, financial accuracy, and continuous improvement in remote settings.