Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Highly motivated and performance-focused specialist with 4 years of versatile experience in call, chat, and email handling, offering top-tier customer assistance and strong written and verbal communication within commercial and service-driven settings. Experienced in building and maintaining client rapport, improving administrative procedures, and supporting seamless day-to-day operations across different business areas. Recognized for delivering impactful results in companies like Accedo, Concentrix, and IntouchCX. Equipped with strong interpersonal abilities and a client-oriented perspective to enhance service delivery and drive organizational growth.

Entrepreneur and professional with solid experience in business management, financial advisory, and real estate investments. Skilled in project coordination and business development. International and multicultural experience, with team supervision and management abilities.

Dynamic hospitality professional with a strong track-record of enhancing guest experiences and optimizing front desk operations. Expertise in fostering team collaboration and ensuring effective communication, with a proven ability to adapt to evolving demands. Proficient in delivering exceptional customer service, resolving conflicts, and managing multiple tasks in fast-paced environments. Committed to reliability and results, consistently achieving high standards and driving positive outcomes.

Independent photographer and videographer with 10 years of experience. I specialize in real estate, product, food, lifestyle, travel, and architectural photography, as well as content for the hospitality and tourism sector. Recognized for adaptability, strong communication skills, and comprehensive project management from concept to final delivery.

A creative mind with initiative and a commitment-oriented attitude. Experienced in customer service; quality and process management analysis in customer service, sales, and operations; and administrative assistance in different areas, such as Finance, Real Estate and Communications. I adapt easily to the use of new software and office applications. I have successfully improved service quality, strengthened customer trust, and optimized productivity in the teams and environments where I have worked.

International business professional with solid experience supporting global clients (UK, Canada, Europe, LATAM) in remote administrative operations, client success, and marketing support. Proficient in trilingual communication (EN/ES/PT), documentation management, and cross-cultural collaboration. Recognized for delivering precise, structured operational support in global environments, ensuring consistency, compliance, and effective stakeholder engagement. 

A highly motivated and adaptable individual with a strong passion for acquiring new technological and logistical skills. Thrives in fast-paced, challenging environments and is recognized for a quick learning ability and a commitment to absorbing knowledge from every opportunity. Eager to contribute to a forward-thinking company that recognizes potential and provides opportunities for growth. Believes continuous learning is the key to professional fulfillment and is confident in becoming a valuable asset to any team.

Results-driven Business Administration professional with over 5 years of experience in administrative support, logistics coordination, billing processes, technical support, and customer service. Proven track record in optimizing operational efficiency, managing sensitive information, and delivering high-quality client solutions. Strong communication skills, analytical thinking, and adaptability to diverse work environments. Currently expanding technical capabilities through Software Development training.

I am a highly proficient Executive Assistant with a track record of enhancing productivity and ensuring seamless executive-level operations. My expertise is grounded in:

• Transaction coordination, deadline tracking, contract review, earnest money verification, title and escrow communication, invoice processing, and financial reporting to ensure smooth and compliant closings.

• With a strong foundation in accounting principles and ongoing studies in Public Accounting, I support executive teams by maintaining accurate records, managing vendor payments, reconciling financial data, and overseeing documentation workflows with precision and accountability.

• I leverage advanced proficiency in Google Workspace, QuickBooks, Asana, Monday.com, Slack, Zoom, DocuSign, Mailchimp, and AI tools to streamline operations, track tasks, manage CRM workflows, and enhance communication across buyers, agents, lenders, title companies, and internal teams.

• Bilingual in Spanish (native) and English (C1), I thrive in fast-paced, remote real estate environments where organization, financial accuracy, and proactive communication are critical to success.

I also have a great hospitality background where my expertise is grounded in

• Leveraging elite customer service and problem-solving skills honed at InterContinental Hotels Group (IHG), where I managed high-pressure environments with discretion and professionalism.

• Utilizing advanced technical proficiency in Google Workspace, QuickBooks, Asana, and Slack to streamline workflows and maintain operational excellence.

To whom it may concern,

My name is Uriel Lander and I am 36 years old.

I have a Bachelor's Degree in Systems and Management and currently have 9 years of professional experience.

My experience is based on consulting and management of business process improvement through IT.

I have worked for 7 years at EY participating and leading teams for IT Audit (including SOX), Data Analysis, and Robotic Process Automation (RPA) projects.

For the last 2 years I have been part of a regional insurance company called Seguros Sura. This last experience, as IT Coordinator, gave me greater and better tools to understand the business and its needs. I have worked and been the link between users and developers. This work has been essential to achieve improvements, both at an operational level (automation of collections or policy issuance) and at the customer level (CRM migration).

Throughout these years, I consider that I have gained experience in leadership, teamwork and multitasking management.

My professional career has also allowed me to become a point of trust and reference for both the business and clients. I have always tried to be organized, follow up on projects (daily calls, executive presentations) and ensure good communication with clients.

I would like to see new horizons, have the opportunity to work with foreign companies or organizations, where I can not only learn but also share my experience.

It will be a pleasure to meet you and your organization in case you want to contact me.

Uriel

Spanish Interpreter | Biochemistry Degree | EN/ES Language Services

Hi, I’m Arlene! I’m a professional Spanish Interpreter (EN–ES) with 12 months of over-the-phone interpretation experience, a Bachelor’s degree in Biochemistry, and I am currently studying Translation. I specialize in medical and healthcare communication, ensuring accuracy, clarity, and confidentiality in every interaction.

Civil Engineer with extensive experience in multifamily residential projects, specializing in construction coordination, field supervision, and post-construction warranty management. Proven track record in ensuring quality standards, schedule compliance, and customer satisfaction.

Also a recruiter for a company name dream sports, mainly students that are available to get a soccer scholarship .

I’m a bilingual (Spanish-English) professional with experience in customer support, technical support, and operational workflows across retail, BPO, and gaming environments. My work has involved handling structured information, maintaining high data accuracy, tracking performance metrics, and documenting processes to support consistent, high-quality outcomes.

I enjoy working at the intersection of people and systems: organizing information, improving workflows, and solving problems while maintaining a strong customer-focused approach. Clarity, precision, and continuous improvement are central to how I work.

Detail-oriented, adaptable, and quick to learn, I’m comfortable using tools such as Zendesk, spreadsheets, and internal platforms to help teams operate efficiently and deliver reliable, high-quality results.

I’m a bilingual professional (Spanish–English) with 7+ years of experience working directly with U.S. clients. I’ve led teams, handled operations, improved retention, and supported growth using clear communication and data-driven decisions. I’m client-facing, easy to work with, and focused on making things run smoothly while delivering real results.