Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

Currently Setter, Closer, Virtual Assistant, and Customer Service Specialist with over two years of experience, providing administrative support, creating valuable content, increasing online presence, and delivering customer service both in person and remotely. My goal is to support businesses by optimizing their time and increasing their productivity through task delegation, process automation, prospect evaluation, and scheduling qualified meetings.

Bilingual Technical Support Specialist and Executive Assistant with proven experience supporting users, executives, and remote teams in dynamic environments. Skilled in troubleshooting IT issues, SaaS platform support, customer communication, and technical problem-solving. Adept at managing tickets, analyzing system logs, setting up devices, and creating clear documentation for clients and colleagues.

Experienced in complex calendar management, digital communications, and confidential administrative support for high-level leaders. Proficient in Google Workspace, Notion, Slack, FreshDesk, and CRM platforms. Recognized for my attention to detail, professionalism, and proactive approach to resolving technical and operational challenges.

Fluent in English and Spanish, with a passion for delivering outstanding support—whether for customers, users, or executives.

I’m a video editor with over 9 years of experience creating engaging content for YouTube, TikTok, Reels, and other digital platforms. I specialize in Adobe Premiere Pro, After Effects, and Photoshop, and bring a strong eye for detail, pacing, and storytelling. Since 2020, I’ve worked as a freelancer, collaborating with brands and creators to deliver high-quality videos tailored to their audience and goals. Native Spanish speaker, fast, reliable, and passionate about impactful visual content.

Dedicated executive support professional with extensive experience in virtual assistance, including social media management, content creation, video editing, and customer support across various industries. Proficient in CRM, project management, and customer acquisition campaigns.

Civil Engineer with extensive experience in multifamily residential projects, specializing in construction coordination, field supervision, and post-construction warranty management. Proven track record in ensuring quality standards, schedule compliance, and customer satisfaction.

Also a recruiter for a company name dream sports, mainly students that are available to get a soccer scholarship .

With over 6 years of experience in staffing and outsourcing services, Connie specializes in placing qualified personnel across diverse industries, with expertise in IT, Business, Finance, and more. She is skilled in Applicant Tracking Systems, recruitment platforms, and effective communication within all organizational levels.

Bilingual (English/Spanish) professional with over 2 years of experience in the BPO industry, supporting healthcare, finance, legal, and streaming campaigns. Skilled in customer service, sales support, and appointment coordination, with a strong ability to handle high-volume interactions while maintaining excellent service quality. Known for clear communication, fast adaptability, and consistently meeting performance targets in fast-paced environments.

Professional Experience

Patient Care Coordinator

Managed patient interactions, scheduling, and follow-ups in a fast-paced healthcare environment

Delivered empathetic and high-quality support while ensuring compliance with healthcare procedures

Maintained accurate patient records and handled sensitive information (HIPAA trained)

Coordinated appointments and ensured a smooth patient experience

Customer Service Representative (BPO)

Handled 80+ inbound and outbound calls daily across multiple campaigns

Resolved customer inquiries efficiently while maintaining high satisfaction scores

Built rapport quickly and handled objections with confidence and professionalism

Followed structured workflows and consistently met KPIs and performance targets

Core Skills

Fluent English (C2) & Spanish (Native)

Customer Service & Sales Support

Appointment Setting & Lead Handling

CRM Systems & Data Management

Objection Handling & Rapport Building

Multitasking & Time Management

Additional Information

HIPAA Trained

Remote Work Experience

Highly adaptable, coachable, and performance-driven.

I combine two decades of high-level production experience with a modern, certified AI skillset. Having built my career within the US market, leading projects for brands like Meta, Netflix, Google, and HBO, I help creative teams work smarter by blending traditional project management with a hands-on technical approach using Gen AI tools and vibe coding to professionally prototype and generate creative assets.

My focus is on adaptable leadership across projects of any scale, prioritizing team building, risk assessment, and meeting timelines to deliver work that is both creative and technically advanced. I am looking to build hybrid solutions at the intersection of creativity and technology.

• Professional with 15+ years of multisectoral companies, experience leading administrative support to streamline operations identifying and solving problems in fast-paced environments.

• Experience in managing administrative routines including strong analytical skills for preparing accounts receivable financial reports focused on minimizing payment defaults and monitoring incoming revenue.

• Process and detail-oriented with a focus on continuous improvement and needs anticipation. Ability in database creation and organization ensuring confidentiality and discretion with sensitive information.

•  I am a tech-savvy professional and willing to learn new technologies

I am a highly proficient Executive Assistant with a track record of enhancing productivity and ensuring seamless executive-level operations. My expertise is grounded in:

• Transaction coordination, deadline tracking, contract review, earnest money verification, title and escrow communication, invoice processing, and financial reporting to ensure smooth and compliant closings.

• With a strong foundation in accounting principles and ongoing studies in Public Accounting, I support executive teams by maintaining accurate records, managing vendor payments, reconciling financial data, and overseeing documentation workflows with precision and accountability.

• I leverage advanced proficiency in Google Workspace, QuickBooks, Asana, Monday.com, Slack, Zoom, DocuSign, Mailchimp, and AI tools to streamline operations, track tasks, manage CRM workflows, and enhance communication across buyers, agents, lenders, title companies, and internal teams.

• Bilingual in Spanish (native) and English (C1), I thrive in fast-paced, remote real estate environments where organization, financial accuracy, and proactive communication are critical to success.

I also have a great hospitality background where my expertise is grounded in

• Leveraging elite customer service and problem-solving skills honed at InterContinental Hotels Group (IHG), where I managed high-pressure environments with discretion and professionalism.

• Utilizing advanced technical proficiency in Google Workspace, QuickBooks, Asana, and Slack to streamline workflows and maintain operational excellence.

Dynamic Sales Professional with over 7 years of experience in customer service and sales across various sectors. Expert in enhancing client engagement, driving sales growth, leading teams, achieving targets, and providing comprehensive law-intake Personal Injury service.

Lawyer and university lecturer with extensive experience in public law, legal education, and institutional governance. Specialized in Procedural Law and Indigenous and Community Law, with a strong background in legislative work, public oversight, and academic training. Experienced in legal research, normative analysis, and rights-based approaches, with proven ability to work in multicultural and international contexts.

Energetic and organized professional with over 5 years of experience in sales, recruiting, and customer service support. Expert in CRM organization, candidate screening, client communication, and maintaining high-quality service in fast-paced environments. Fluent in English and experienced in international collaboration.

Video Editor, Filmmaker, and Audiovisual Producer with experience creating short-form content, branded videos, social media assets, and commercial pieces from concept to final delivery. Skilled in editing, shooting, motion graphics, sound design, color correction, and adapting content for digital platforms. Strong focus on pacing, visual storytelling, and brand-aligned content.