I am a results-driven professional with a diverse background spanning sales, marketing, customer support, and business management in B2C and B2B industries. I love to read, workout, talk to people, and expand my social network. I’m also passionate about, business, negotiation and investments.

My role as a Customer Support Rep at Language Line Solutions allowed me to excel in facilitating effective communication, achieving a perfect score in Quality Assurance evaluations, and being promoted to a team leader.

Transitioning to Gray Group International as a Growth Advisor and Revenue Operations Specialist, I successfully launched a studio company, exceeded revenue goals, and positioned the company as a digital marketing industry leader. My accomplishments include optimizing content, outreach, and social media exposure, fostering collaboration, and closing deals.

After that, working in letivate media as a Sales and Marketing coordinator developing email maketing strategies and sales strategies increasing conversion and sales. Working on apollo, salesforce, linkedin and instantly, managing a team and booking successful discover calls.

My extensive skill set encompasses strong communication skills, sales, marketing, content creation, social media management, email marketing, CRM proficiency (HubSpot), Salesforce, Apollo, blog writing, and client management. I am fluent in English and a native Spanish speaker.

With proven leadership, performance, and technical skills, I am ready to drive success in similar roles, delivering exceptional results and fostering growth in dynamic business environments.

Extroverted, resourceful, and versatile, with a background in International Business. Proficient in office software tools, assertive communication, customer service, and problem-solving. Skilled in quick learning, sales, data management and recording, email drafting, and experienced in remote Call/Chat Center technical support. Eager to learn from the company while contributing knowledge and efficiency to its processes.

I am an architect with over 10 years of experience in design, construction, and project management, specializing in structural design, history, and interior architecture. I have a strong focus on process improvement, creating efficient, agile, and functional methodologies using tools like SCRUM. I am skilled in resource planning, people development, and multitasking, with a proven track record of leading teams and ensuring client satisfaction. My academic background includes studies at La Salle University and the Technical Superior Architecture University of Granada, Spain. I aim to continue growing professionally by applying my skills in multidisciplinary areas while enhancing efficiency and achieving key performance indicators.

Problem-Solver | Bilingual Communicator | Customer-Centric Professional

I’m a dynamic and results-driven professional with over 3.5 years of experience in customer service, sales, and retention. I’ve worked with Canadian and American clients, handling complex issues, closing deals, and ensuring top-tier customer satisfaction.

What sets me apart?

• A problem-solving mindset—I don’t just assist customers; I find solutions that create loyalty.

• Sales & retention expertise—I know how to keep clients engaged and increase revenue.

• Adaptability & continuous learning—I’m currently expanding my skills in digital marketing to add more value in a remote environment.

I’m looking for a remote role where I can apply my skills in customer service, sales, or digital marketing, helping businesses grow while embracing new challenges. Let’s connect and make great things happen!

Skills: Customer Service | Retention | Sales | Digital Marketing (Learning) | CRM Software | English C1 - Spanish Native

Experienced bilingual with +4 years of experience as virtual assistant and customer service representative. Fluent in multiple CRM as Salesforce,REISift, Launch Control and Podio, including multiple task in order to deliver the best results and improve the quality. Knowledgeable with emails, chats and handling phone calls with expertise. I’m responsible and tech savvy with a huge desire to keep learning new skills and improve.

Software tester with over 20 months of experience at Globant co, bilingual and ready to face all the challenges, led the initiave to implement accesibility in the projects I worked with the purpose to achive the AAA qualification given by W3C, currently in process to obtain the ISQTB certification and in process to learn my 3rd languague, Italian, that’s makes me a fast learner but I don’t like to stop there because I’m ready to excute all the knowledge that I’ve been acquired.

I am an audiovisual communicator passionate about cinematographic language and visual aesthetics. I have a Bachelor’s Degree in Audiovisual Communication from the University of Piura, with solid knowledge in marketing. I stand out for being responsible, proactive, collaborative and punctual. I am a quick-learning person with effective communication and organization skills. I have leadership and teamwork skills, enhanced through social impact projects and extracurricular activities. I am committed to providing initiatives to improve work processes and I responsibly assume the challenges that arise.

I have been working online since 2018. I am fully bilingual in English and Spanish and hold a degree in Business Administration. I am also tech-savvy. My extensive work experience spans office environments, property management, operation manager, real estate, cold calling, and customer service, providing me with a diverse skill set and the ability to collaborate effectively with people from various backgrounds. I believe I would be an excellent addition to your team. I am a conscientious individual who works hard and pays close attention to detail. I am flexible, quick to learn new skills, and eager to grow by learning from others.

Equipment:

• 11th Gen Dell Latitude i5

• Jackery 500 Power Station

• EcoFlow River 2 Max Power Station

• Fiber Internet

• Backup Internet

• Backup Laptop

• Backup site to relocate if necessary

I am an experienced Account Manager and bilingual professional with a background spanning client relationship management, administrative support, teaching, and customer service. Born in Colombia and raised in the U.S., I am fully fluent in English and Spanish, which has allowed me to connect effectively with diverse client bases and teams.

In my role as an Account Manager at Information Consultants Incorporation, I managed client relationships, organized large-scale events, and resolved inquiries promptly, ensuring client needs were met with efficiency and professionalism. Previously, as an Administrative Assistant at Fox Company SAS, I provided essential support to the executive team, managed complex schedules, coordinated travel logistics, and ensured seamless office operations. My customer service experience with Teleperformance helped me hone strong communication skills and the ability to handle client concerns with care and clarity.

Additionally, my time as an English Teacher taught me to adapt my communication style to various audiences and develop strong interpersonal skills, which have been invaluable in every client-facing role I’ve held. My approach to work is both organized and proactive, with a keen eye for detail and a dedication to delivering exceptional service that fosters long-term relationships.

I’m passionate about supporting business growth and building strong connections with clients, and I am eager to bring my skills and enthusiasm to a new challenge within a team that values results, integrity, and a client-first approach.

Highly dedicated and results-oriented professional with over seven years of experience in customer care, data analysis, and project management. Proven ability to deliver exceptional organizational and customer management skills while consistently achieving key business outcomes. Adept at problem-solving, multitasking, and efficiently managing various tasks, including analytics and internal software systems. Skilled at adapting to new technologies and CRM platforms. A confident, resourceful individual with a passion for optimizing administrative processes and enhancing operational efficiency.

Bilingual speaker with experience in the operations of machinery as a fork lift , loading and uploading containers. With skills for the customer service since clerking at the warehouse area, motivated and enthhusiastic with a good organizatios to complete tasks and work under preasure. Adding some some more skills since working as an interpretor or translator of calls inside the medical sector .

I’m Paulina Fraser, a B.A. in Modern Languages with 7+ years of experience in customer support, inbound and outbound sales, and technical assistance across diverse industries. I specialize in creating meaningful customer interactions that drive satisfaction and converting inquiries into sales opportunities while leveraging digital media to enhance engagement.

What I Offer:

✅ Friendly and efficient customer service to ensure your clients feel valued.

✅ Proven success in inbound sales, turning potential leads into loyal customers.

✅ Technical support expertise, troubleshooting issues quickly and effectively.

✅ Organized and detail-oriented virtual assistance to keep your operations running smoothly.

✅ Creative content creation, including logo design, video editing, and social media management to strengthen your brand.

✨ Tools I’m Proficient With: Microsoft 365 | Zendesk | Salesforce | Freshdesk | Zoho | Intercom | HubSpot | Shopify | LiveChat | Asana | Canva | Logo Design | Video Editing | Social Media Management

My goal is simple: to help your business thrive by delivering top-notch service, creative solutions, and seamless operations that leave a lasting impression.

Advanced Communications student with experience in writing, project organization, and assisting in administrative and creative tasks. Skilled in digital tools and capable of handling repetitive and structured tasks efficiently.

As a highly skilled Business Administrator and Public Accountant fluent in both English and Spanish, I bring over a decade of experience in diverse administrative, customer service, and virtual assistance roles. My expertise spans strategic initiatives, data analysis, appointment setting, and cold calling, with a strong proficiency in tools like Microsoft Office Suite, Zoho, HubSpot, and more. My background in managing teams, optimizing processes, and delivering high-impact results—particularly in remote and multinational environments—equips me to excel as a Bilingual Executive Assistant. I am dedicated to facilitating seamless communication and operational efficiency for executives, demonstrating a proactive approach to solving challenges and ensuring organizational success.

Hello, my name is Paola. I hold a background in Commercial Engineering from Cochabamba, Bolivia, and have accumulated over 9 years of experience as a Virtual Assistant working with various companies in the United States. During this time, I’ve honed my skills in customer service, email marketing, cold calling, follow-ups, lead management, and CRM systems.