I am an Architect graduated in 2023 with 3 years of experience as a Junior Architect, where I worked on project coordination, visual design, and collaboration across different teams. I enjoy learning new tools and taking on diverse tasks, and I’m comfortable working in dynamic and fast-paced environments. I’m proficient in Photoshop, Illustrator, InDesign, Canva, and Framer, and my experience as a cashier and bartender helped me develop strong communication, multitasking, and problem-solving skills. I’m adaptable, proactive, and a fast learner, fluent in Spanish, English, and Italian (C1). I have immediate availability, my own computer, and reliable internet, and I’m excited to contribute my creativity, organization, and willingness to learn in remote support or assistant-oriented roles.

Marketing and content leader with 4+ years of experience across SEO, growth, and conversion-focused content. Lead end-to-end content audits, topical gap mapping, and optimization for AI-driven discovery (AEO / Google AI Overviews / LLM SEO – GEO). Strong storytelling and narrative architecture background, translating complex data into clear, high-performing web and social content in close collaboration with product, design, and data teams.

I'm Oriana, a graphic designer with over four years of experience specializing in branding, web, and social media design. My work across diverse sectors, including Marketing, IT, Finance, and Editorial, has cultivated strong adaptability and a comprehensive approach to creative challenges. Beyond professional roles, I manage a personal design and visual arts project, offering freelance services and exhibiting my work across Latin America. I am driven by organization, valuing time, and continuously enriching creativity, always aiming to deliver impactful and meticulously crafted visual solutions.

I have several years of experience working in customer-facing roles, primarily in customer service and customer success environments. I’ve supported clients through multiple channels, including phone, email, and chat, always focusing on delivering clear communication, fast resolutions, and a positive customer experience.

In my previous roles, I handled high volumes of inquiries, resolved complex issues, and followed up to ensure customer satisfaction. I’ve also worked with CRM tools such as Salesforce and HubSpot to document interactions, track cases, and manage workflows efficiently.

Additionally, I’ve collaborated closely with internal teams to escalate issues when needed and improve processes based on customer feedback. My background has helped me develop strong problem-solving skills, empathy, and the ability to remain calm and professional in fast-paced environments.

Overall, my experience aligns well with this role because I understand the importance of building trust with customers, meeting performance metrics, and contributing to a team-focused culture while consistently delivering high-quality support.

Team leader, with over 4 years of experience in the BPO industry, specializing in the optimization of administrative processes to improve operational efficiency.

Competent in data analysis, planning, and execution of strategic projects, adapted to the specific needs of the context. Skilled in the implementation and use of the Office package to develop programs aimed at achieving established objectives. Demonstrated ability in directing and motivating teams of up to 29 people, consistently achieving the set goals through the effective use of resources and soft skills.

Fun Facts

• I have been training in taekwondo for about 10 years now. During this time, I have earned my blue belt and had the honor of representing the Atlántico department in various competitions at the regional, departmental, and university levels.

• Throughout my journey, I have traveled across Colombia, where I have explored places like Bogotá, the capital, and other municipalities in Valle del Cauca. This experience has taught me how to adapt easily to different cultures and environments.

• There was a time when I became completely absorbed in K-dramas, which inspired me to learn Korean. Unfortunately, I found that there were not many resources in Spanish for studying the language, so all I managed to pick up was reading Hangul. This journey led me to focus on learning English instead, given the abundance of study materials available. Ironically, I now speak English, while I can only count from one to ten in Korean thanks to my taekwondo training.

  (I have fun testing my pronunciation on random paragraphs, and I often find myself pleasantly surprised when I get it right!)

• Lastly, I appeared in a short video that the company I currently work for published on its social media channels. Here’s the link if you would like to take a look: https://www.instagram.com/reel/DDKf7VSI9lJ/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

Bilingual healthcare support specialist with experience in medical interpretation, patient assistance, and appointment coordination. Strong communication, multitasking, and proficiency with virtual platforms.

Sales and customer service professional with strong experience in team leadership, sales strategy, digital marketing, and CRM management. Proven ability to exceed KPIs, improve customer satisfaction, and drive revenue growth in fast-paced, KPI-driven environments. Advanced English speaker with experience supporting U.S.-based companies.

I am an Executive Virtual Assistant with strong experience in cold calling, appointment setting, lead management, and operations support. I help businesses stay organized, improve communication, and maintain efficient workflows through reliable, high-quality virtual assistance. With a background in high-volume outreach and structured follow-up systems, I bring strong communication skills, attention to detail, and the ability to manage tasks independently. What I bring: Cold calling & lead qualification Appointment setting & client communication CRM management (GoHighLevel, HubSpot, etc.) Administrative support & task coordination Daily reporting, documentation, and workflow organization Professional, consistent, and results-driven support If you're looking for a dependable Virtual Assistant who adapts quickly, communicates effectively, and helps your operations run smoothly, I’d be happy to support your team.

My name is Jorge Salhuana, and I am a Travel and Hospitality Specialist with solid experience in hotel front desk operations, remote customer service, and team support roles. I have worked directly with guests handling check-ins and check-outs, resolving issues in real time, and providing detailed information about hotel services and tourist activities. Additionally, I have experience supporting and monitoring teams, following up on cases, and ensuring high service standards during live operations. I consider myself customer-focused, organized, and proactive, with a strong commitment to creating positive guest experiences while supporting company goals.

Operations & Logistics Coordinator with 6+ years of experience supporting day-to-day operational workflows, order processing, transportation coordination, and cross-functional communication. Strong background in ERP-related data handling, KPI tracking, logistics execution, and remote operational support. Detail-oriented, process-driven, and reliable within US business hours.

Creative and strategic videographer and video editor with over 7 years of experience producing high-impact corporate and digital content. Expert in visual storytelling and post-production, with a proven track record of significantly improving social media growth and reach through optimized content strategies.

Im from Caracas, Venezuela with experience working remotely in sales and also creating content using AI tools, bilingual and also have experience dealing with costumers from Latin America and United States. Im always trying to learn new things, improving my skills and helping to any other departmet in a company

Highly motivated and adaptable professional with a proven ability to quickly assimilate new information and technologies, consistently contributing to team success through proactive collaboration and effective problem-solving. Eager to apply a rapid learning aptitude and strong interpersonal skills to drive impactful results in a dynamic environment.

I am a highly motivated professional known for my dedication to fairness, competitiveness and responsibility in my work performance. I have exceptional interpersonal relationship and management skills, coupled with strong analytical and leadership abilities. Mean values as competitive, outstanding and fair person makes me a good candidate for this kind of position

I am a bilingual virtual assistant (English & Spanish) with 2+ years of experience in customer service and administrative support. I am organized, proactive, and reliable, always focused on streamlining processes and ensuring customer satisfaction. I can assist you with:

Customer Service

• Handling inquiries via email, chat, and phone.

• Assisting with reservations, refunds, claims, and follow-ups.

• Managing CRM and collecting feedback to improve processes.

Administrative Support

• Email and calendar management.

• Organizing meetings, events, and travel arrangements.

• Preparing reports, presentations, and documents.

• Data entry and database management with accuracy and confidentiality.

I am interested in building long-term working relationships and providing reliable and high-quality service. Feel free to contact me to discuss how I can support your business growth.