I am a detail-oriented Virtual Assistant with strong skills in organization, scheduling, and client support. I am experienced with digital tools like CRMs, communication platforms, and social media management. I enjoy helping businesses stay productive by handling administrative tasks efficiently, allowing teams to focus on growth. Reliable, adaptable, and proactive, I’m ready to provide excellent support in any remote environment.

A versatile bilingual agent with over three years of experience in customer service and over two years in administrative and executive roles, I'm a quick learner, a challenge lover, and always motivated to learn and do my best to complete any task or challenge that comes my way.

I’m a video editor with over 9 years of experience creating engaging content for YouTube, TikTok, Reels, and other digital platforms. I specialize in Adobe Premiere Pro, After Effects, and Photoshop, and bring a strong eye for detail, pacing, and storytelling. Since 2020, I’ve worked as a freelancer, collaborating with brands and creators to deliver high-quality videos tailored to their audience and goals. Native Spanish speaker, fast, reliable, and passionate about impactful visual content.

I am a qualified and professional web developer with over eight years of experience in web development. Strong creative and analytical skills. Team player with an eye for detail. Backed with five plus years of experience as an IT Support Specialist, CompTIA A+, O365 Specialist, Sophos certified, HIPAA compliant, Threatlocker Specialist

Detail-oriented virtual and administrative assistant with 6+ years of experience focusing on claims management, properties, customer service, and personnel recruitment. Demonstrated success in processing and settling claims, enhancing client satisfaction, and streamlining administrative processes. Highly skilled in communication, negotiation, and organizational tools, excelling in dynamic and remote work environments. Able to adapt to almost any environment.

Bilingual professional with experience in leading high-performance teams, managing clients as an account manager, and handling key administrative processes. Known for ability to take on responsibilities, make strategic decisions, and adapt to dynamic environments. Skilled in managing client relationships, monitoring revenue flow, and managing payroll payments.

I am a highly motivated professional known for my dedication to fairness, competitiveness and responsibility in my work performance. I have exceptional interpersonal relationship and management skills, coupled with strong analytical and leadership abilities. Mean values as competitive, outstanding and fair person makes me a good candidate for this kind of position

Proactive and committed individual with excellent communication skills, capable of maintaining sustained concentration, managing schedules, and achieving objectives without direct supervision. Skilled in digital communication and collaborative technology tools. I have a solid track record in accurate translation and persuasive writing in Spanish, and I am confident that my skills and experience would align perfectly with your team's needs. Throughout my career, I have developed an exceptional ability to transform complex ideas into clear, concise, and culturally relevant texts for Spanish-speaking audiences. In the field of editing, I am passionate about creating original and engaging content that resonates with the target audience. I am a proactive, detail-oriented individual committed to delivering high-quality work on time. Furthermore, I possess excellent communication skills and adapt easily to different styles and requirements.

Profesional con solida experiencia en ventas, gestion de equipos y coaching organizacional, con trayectoria en sectores comerciales, de servicios y en instituciones públicas. He trabajado como representante de ventas, supervisor y encargado de operaciones, alcanzando metas comerciales, gestionando inventarios, liderando equipos por turnos y asegurando procesos eficientes orientados a resultados. Como Life Coach, he diseñado e implementado programas de formación, liderazgo y desarrollo de talento, aplicando sesiones de coaching personal y grupal para fortalecer competencias, mejorar el clima laboral y optimizar el rendimiento organizacional.

Me especializo en:

Gestión de clientes y carteras en entornos presenciales y remotos.

Liderazgo de equipos y capacitación de personal.

Atención al cliente y resolución de conflictos con un enfoque estratégico.

Control de inventario y planificación operativa para maximizar la productividad.

Formación en liderazgo y coaching organizacional para impulsar la mejora continua.

Además, tengo experiencia en el uso de herramientas digitales y software de gestión, tales como:

CRM: HubSpot, Zoho, Salesforce (seguimiento de clientes y prospectos).

Atención al cliente: Zendesk, Freshdesk.

Comunicación y trabajo remoto: Slack, Microsoft Teams, Google Workspace, Zoom.

Gestión de datos e informes: Excel, Google Sheets.

Estoy en búsqueda de nuevas oportunidades remotas en áreas de ventas, atención al cliente, customer success o desarrollo organizacional, donde pueda aportar mi experiencia en gestión, formación y coaching, con un enfoque orientado a resultados, fidelización de clientes y mejora continua.

Bilingual (Spanish/English) customer service professional with strong experience in conflict resolution, objection handling, setting appointments, managing accounts and technical support, also within the cryptocurrency sector. Proven ability to assist international clients, analyze problems, and deliver high-quality service across platforms. Quick learner, highly adaptable, and detail-oriented. Advanced English proficiency (C1+), written and spoken.

Experienced in customer service with a focus on payment processes, billing, and financial support. Skilled in managing payment platforms, CRM tools, and providing empathetic, reliable customer care.

1 year of experience in organizational environments with high operational demands, gained through an internship. I have certified training in English (levels B1–B2, Colombo Americano). I have a track record in appointment scheduling, likewise, managing internal requests related to occupational health and well-being. I am skilled in cross-functional environments, providing consecutive interpretation support in administrative contexts and communication support in bilingual settings. I am known for my effective communication, responsible management of sensitive information, resolution of requirements, and collaborative leadership based on active listening and empathy

Bilingual Customer Experience professional with over 6 years of experience supporting U.S. customers across retail, fintech, healthcare, logistics, and hospitality, including Airbnb. Proven ability to handle high-volume and complex cases through chat, email, and phone while maintaining strong CSAT and QA results. Known for empathy, tone control, and clear documentation in policy-driven and sensitive environments. Experienced in remote work, cross-team collaboration, escalation management, and SLA-focused workflows. Comfortable using CRM and ticketing tools such as Zendesk, Salesforce, and HubSpot, as well as modern collaboration platforms. Brings a human-centered approach to customer support, combining reliability, adaptability, and process awareness to protect both customer experience and internal efficiency.

A bilingual (English/Spanish), driven professional with a successful track record in sales and administrative support. I combine strong communication and interpersonal skills with a mature work ethic, resilience, and a keen attention to detail. My experience has taught me how to effectively manage priorities, connect with customers, and support team goals. I am eager to leverage my skills and fresh perspective in a challenging new role.

Team leader, with over 4 years of experience in the BPO industry, specializing in the optimization of administrative processes to improve operational efficiency.

Competent in data analysis, planning, and execution of strategic projects, adapted to the specific needs of the context. Skilled in the implementation and use of the Office package to develop programs aimed at achieving established objectives. Demonstrated ability in directing and motivating teams of up to 29 people, consistently achieving the set goals through the effective use of resources and soft skills.

Fun Facts

• I have been training in taekwondo for about 10 years now. During this time, I have earned my blue belt and had the honor of representing the Atlántico department in various competitions at the regional, departmental, and university levels.

• Throughout my journey, I have traveled across Colombia, where I have explored places like Bogotá, the capital, and other municipalities in Valle del Cauca. This experience has taught me how to adapt easily to different cultures and environments.

• There was a time when I became completely absorbed in K-dramas, which inspired me to learn Korean. Unfortunately, I found that there were not many resources in Spanish for studying the language, so all I managed to pick up was reading Hangul. This journey led me to focus on learning English instead, given the abundance of study materials available. Ironically, I now speak English, while I can only count from one to ten in Korean thanks to my taekwondo training.

  (I have fun testing my pronunciation on random paragraphs, and I often find myself pleasantly surprised when I get it right!)

• Lastly, I appeared in a short video that the company I currently work for published on its social media channels. Here’s the link if you would like to take a look: https://www.instagram.com/reel/DDKf7VSI9lJ/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==