Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

If you’re looking for someone who keeps online communities clean, customers calm, and inboxes under control without constant supervision, that’s me. I’m a bilingual Customer Support Specialist and Content Moderator with 3 years of hands-on experience managing social media communities and customer interactions for automotive businesses, where accuracy, consistency, and fast response times mattered every day. My background comes from working directly inside active Instagram pages with high daily interaction. I handled comment moderation, message responses, and community management while ensuring brand tone, platform rules, and customer expectations were respected.I’m used to reviewing content carefully, identifying inappropriate or off-topic interactions, and taking action quickly to keep pages professional and safe. Beyond moderation, I supported customers through direct messages by answering product questions, guiding them to the right solution, and escalating issues when needed. My work required strong attention to detail, patience with repetitive tasks, and clear written communication in both Spanish and English. I’m especially strong at researching information, understanding patterns in user behavior, and applying clear guidelines consistently—key skills for trust & safety and content moderation roles. I work comfortably inside Meta Business Suite, managing inboxes, comments, and notifications efficiently while keeping responses organized. I’m disciplined, reliable, and fast to adapt to new workflows. I don’t need fixed schedules during the day, which makes me a good fit for flexible, asynchronous support and moderation roles that require steady coverage rather than fixed shifts. If you’re looking for a long-term customer support or content moderation professional who communicates clearly, follows rules precisely, and treats your community and users with care, I’m ready to become a reliable part of your team.

IT & Project Management professional with 6+ years of experience supporting

technology operations, institutional planning, and project coordination in academic

and service environments. Strong background in information management, reporting,

IT support, and cross-functional coordination. Experienced working with distributed

teams, project management tools, and process improvement initiatives. Proactive,

detail-oriented, and highly adaptable, with international experience in Australia.

I am a highly proficient Executive Assistant with a track record of enhancing productivity and ensuring seamless executive-level operations. My expertise is grounded in:

• Transaction coordination, deadline tracking, contract review, earnest money verification, title and escrow communication, invoice processing, and financial reporting to ensure smooth and compliant closings.

• With a strong foundation in accounting principles and ongoing studies in Public Accounting, I support executive teams by maintaining accurate records, managing vendor payments, reconciling financial data, and overseeing documentation workflows with precision and accountability.

• I leverage advanced proficiency in Google Workspace, QuickBooks, Asana, Monday.com, Slack, Zoom, DocuSign, Mailchimp, and AI tools to streamline operations, track tasks, manage CRM workflows, and enhance communication across buyers, agents, lenders, title companies, and internal teams.

• Bilingual in Spanish (native) and English (C1), I thrive in fast-paced, remote real estate environments where organization, financial accuracy, and proactive communication are critical to success.

I also have a great hospitality background where my expertise is grounded in

• Leveraging elite customer service and problem-solving skills honed at InterContinental Hotels Group (IHG), where I managed high-pressure environments with discretion and professionalism.

• Utilizing advanced technical proficiency in Google Workspace, QuickBooks, Asana, and Slack to streamline workflows and maintain operational excellence.

Operations-focused professional with experience supporting U.S.-based companies in healthcare insurance, customer service, and administrative operations. Strong background in coordinating schedules, client communication, billing, quotes, payment follow-up, database management and ensuring smooth day-to-day operations. Highly organized, detail-oriented, and adaptable, with a detail-oriented and proactive approach to optimizing workflows and supporting scalable service delivery.

A highly skilled and results-oriented professional with a background in managing high-level operations, appointment setting, and executive support. I have over 10 years of experience in leading teams, optimizing scheduling systems, and driving operational excellence, I have successfully handled complex, high-ticket client relationships across diverse industries, including recruitment, customer service, and real estate.

I bring a wealth of experience working with clients remotely from the United States and Canada, in addition to in-person experience in the United States and Australia. My expertise includes overseeing appointment setting and calendar management, streamlining processes for improved client interactions, and ensuring seamless coordination between departments. I am adept at managing both client and executive schedules, handling sensitive appointments, and ensuring efficiency in high-pressure environments. Known for my strong leadership abilities, I have consistently led teams to meet and exceed performance targets, contributing to enhanced customer satisfaction, reduced operational costs, and improved conversion rates.

Fluent in both English and Spanish, I am a proactive communicator with exceptional organizational skills, committed to providing top-tier client service and operational support. I thrive in environments requiring strategic planning, resource management, and effective cross-functional collaboration, particularly in high-value, high-demand settings.

Operations and Administrative professional with international experience across the U.S., Canada, and Brazil, supporting business operations, client relations, and cross-functional teams. I’ve worked in consulting, education, healthcare, and corporate environments, partnering closely with senior leaders to keep operations running smoothly and efficiently.

My background includes operations coordination, administrative management, HR support, client experience, and process improvement. I’ve led administrative teams, managed office services and vendor coordination, supported finance and bookkeeping functions, and implemented workflows that improved response times and reduced operational bottlenecks. I’m known for being highly organized, proactive, and reliable in fast-paced, multi-stakeholder environments.

I bring a strong people-first mindset, combining clear communication, attention to detail, and problem-solving to support both internal teams and external clients. Fluent in English and Portuguese, with working knowledge of Spanish and Italian, I’m comfortable operating in global and multicultural settings.

Core strengths:
Operations & Administrative Support | Executive Assistance | Client Relations | HR Coordination | Process Optimization | Office & Vendor Management | Multilingual Communication

A highly motivated professional with 4+ years of experience in translation and proofreading. I have a strong command of the English language (C2) and a keen eye for detail, with proven skills in data management, record keeping, and quality control. My experience includes utilizing MS Office and Google Workspace to organize workflows and ensure data integrity. I am eager to apply my skills in accuracy, adaptability, and problem-solving to contribute to a collaborative team and support strategic decision-making.

I am a Senior IT professional with extensive experience in data governance, service management, and software development, as well as computer network and home automation hardware.

Experienced in various roles such as Chef, Barman, Tour Guide, Telemarketing Agent, and Educational Camp Coordinator with international exposure in Colombia, Argentina, and the U.S. Known for being cheerful, enthusiastic, and a good team player.

I’m a bilingual International Business professional with over 2 years of experience in the Real Estate industry. I have a strong understanding of the full real estate cycle, having worked on both the acquisition side (conducting cold calling, lead qualification, and initial negotiations) and on the disposition side as a Disposition Manager, coordinating with buyers, managing property information, and supporting transactions through closing.

This dual exposure has given me a well-rounded perspective of how deals move from lead generation to closing, and the importance of speed, organization, and accurate communication at every stage.

I’ve worked with CRM systems to track pipelines and maintain clean, updated records, used Excel to organize property data and analyze numbers and relied on tools like Google Workspace and email management systems to coordinate communication efficiently.

I’m very process-oriented, detail-focused, and proactive when it comes to follow-ups especially in fast-paced environments where timing directly impacts revenue.

Hi, my name is Jacqueline. I have a background in administration, marketing support, and operations, with experience working closely with business owners and small leadership teams. I’m very organized, detail-oriented, and comfortable working in fast-paced, remote environments where clear communication and follow-through are essential.

PBA, PMP, ACP, PMOCP, SMPC, PSK I, OKRCP, COBIT5, ITILv3, ITSM

I am a Senior Project and Service Manager with 17 years of experience leading digital payment, software development, and Clarity PPM implementation projects in a number of companies across South America.

For the past seven years, I served as a Project and Portfolio External Advisor for DATAFAST, the top digital payment company in Ecuador. There, I was in charge of strategic projects and initiatives, supported the C-Suite with investment management and portfolio governance, led IT operations and cross-functional teams on areas relate to digital products and solution performance in production environments. Additionally, I was responsible for defining requirements and bringing stakeholders' and key partners' visions and ideas to reality.

I am confident I can be an integral member for any organization, as I am a committed professional, driven by challenges and continuous growth, and eager to remove obstacles, solve problems, and turn projects into reality.

Hi! Thanks for checking out my profile and giving me the chance to introduce myself!

I’m a Communications Specialist with experience in social media management, content creation, and administrative support. Over the past year, I’ve worked as a medical and legal interpreter for U.S.-based companies.

In previous roles, I’ve managed large volumes of emails, calls, and client inquiries, created social media content, coordinated calendars, and collaborated across departments. I’m organized, proactive, and quick to learn new tools, including CRM systems and digital marketing platforms.

I’m passionate about helping teams stay organized and creating content that truly connects with people. I value supportive and positive work environments, and I bring enthusiasm and reliability to everything I do.

Hello,

My name is Karoline, and I’m excited to apply for a position where I can combine my experience in customer support, administrative assistance, and front desk operations. Over the years, I’ve developed strong communication skills, attention to detail, and the ability to stay calm and organized in fast-paced environments.

In my customer support roles, I learned how to listen carefully, understand people’s needs, and provide clear and helpful solutions. I enjoy making customers feel understood and supported, whether through email, chat, or phone. I’m also comfortable using different tools and adapting quickly to new systems.

As an administrative assistant and hotel receptionist, I handled daily tasks such as scheduling, managing documents, updating records, greeting guests, and assisting with check-ins. These experiences helped me stay detail-oriented and efficient while multitasking and keeping everything running smoothly.

I’m a fast learner, flexible, and always willing to go the extra mile to help the team. I enjoy working with people from different backgrounds and maintaining a positive, professional attitude.

Thank you for considering my application. I’d love the opportunity to contribute to your team and continue growing in a customer-focused role.

Sincerely,

Karoline Paixão