Versatile Virtual Assistant and Operations Coordinator with 10+ years of experience supporting executive teams and managing end-to-end administrative, operational, and CRM workflows across nonprofit and for-profit organizations. Proven ability to coordinate complex projects, manage calendars and documentation, support fundraising and sales operations, and serve as a reliable liaison between leadership, clients, vendors, and stakeholders. Highly skilled in CRM systems, process optimization, and AI-powered tools to streamline operations, reduce manual workload, and improve accuracy, communication, and decision-making in remote

environments.

My name is Franklin Navarro, I am 37 years old, and I have worked my entire life in the field of freelancing. Despite having obtained a law degree and a certification in networking and telecommunications, I have worked my entire life in the field of writing, whether as a copywriter, creative writer, translator, or ghostwriter of books.

About six years ago, with the growth of AI, I decided to shift my services to offering virtual assistance. During this time, I have worked in different companies in both the US and Latin American markets, gaining experience in virtual administrative assistance, social media management, sponsor search, affiliate search, personnel management, and even as chief operating officer for a company.

I am a proactive person, capable of working independently and under minimal supervision. In turn, I am responsible not only for performing the tasks specific to my position, but I am also capable of maintaining control and verifying the progress of tasks for other employees under my supervision.

Digital Growth & Content Creator passionate about building brands through storytelling, data, and trend-driven strategies.

I specialize in social media growth, TikTok trend analysis, SEO, and AI-powered content creation. At GOBIG Agency, I developed viral campaigns that grew accounts from 100 to 2,600+ followers in just four months by combining creative direction with performance analytics.

My background also includes working with U.S. clients in high-performance customer operations environments, where I strengthened my communication skills, problem-solving mindset, and ability to deliver results remotely.

With a foundation in Fashion Design & Management, I’m particularly interested in fashion, lifestyle, and culture-driven brands looking to scale their digital presence strategically.

Fluent in English and Spanish. Always building, always learning.

I’m a reliable and organized Virtual Assistant with 3 years of experience supporting U.S.-based clients in administrative, back-office, and coordination tasks. My background includes document verification, data accuracy checks, customer support, quality review, candidate coordination, and HR-related administrative support, which strengthened my organization, attention to detail, and confidentiality handling.

I’m a native Spanish speaker with an intermediate level of English for professional communication. I’m punctual, detail-oriented, and proactive, and I enjoy helping clients stay organized and keep their operations running smoothly.

Mechanical engineer with hands-on experience optimizing delivery operations and using data to solve real problems. Skilled in SQL, Excel, and process improvements. Fluent in English and Spanish.

I'm a marketing professional who thrives at the intersection of creativity and data driven strategy. Over the past 8+ years, I've managed social media campaigns and content strategies for clients across North America, Central America, and South America, working remotely with brands in hospitality, automotive, healthcare, ecommerce, and design.

My specialty? Taking business objectives and translating them into social media strategies that deliver real, measurable results. Whether it's growing a startup's Instagram following by 4,400%, pivoting an entire hotel chain's strategy during a pandemic to drive 300% booking increases, or launching the first Spanish language fertility podcast, I focus on impact.

I've worked across diverse markets and industries, which has taught me how to adapt quickly, think strategically, and execute campaigns that resonate with different audiences. Great marketing isn't just about creative content. It's about understanding people, solving problems, and building trust.
What I bring to the table:

✓ Social media management & strategy across Instagram, Facebook, TikTok, YouTube, LinkedIn, and Pinterest
✓ Paid advertising expertise with proven ROI (Meta Ads, Google Ads)
✓ AI powered workflow optimization (ChatGPT, Claude, Gemini, CapCut)
✓ Content creation: copywriting, graphic design, video production, and editing
✓ Team leadership and cross functional collaboration in remote environments
✓ Trilingual: Spanish (native), English (fluent), French (intermediate)

I'm continuously learning. Recently completed certifications in AI Native practices, Prompt Engineering, and Creative Leadership to stay ahead in this evolving digital landscape.

Currently working with innovative brands remotely, helping them grow their digital presence through creative, data driven campaigns. If you're looking for someone who can manage multi platform strategies, lead creative teams, and deliver results across borders, let's connect.

I am a bilingual professional with over 6 years of freelance experience in customer service, telemarketing, recruitment, and sales. I have worked remotely in various industries, including recruitment, immigration law, and real estate, which has given me great adaptability. With full proficiency in both Spanish and English, I am skilled in managing administrative tasks, coordinating processes, and tracking cases and clients.

Bilingual (Native Spanish & English) HR Operations Specialist with 1+ years of remote experience in end-to-end HR management, specializing in employee lifecycle management, payroll processing, unemployment claims, and onboarding under the Amazon Logistics service model. Skilled in HRIS and ATS platforms (ADP, Paycom, Fountain, SmartRecruiters) with proven success ensuring compliance, accuracy, and seamless hiring processes. Adept at optimizing workflows, reducing risk, and supporting dynamic global teams with advanced technical and organizational expertise. Bringing 2+ years of prior logistics experience as a Supervisor Assistant in the semi-truck delivery sector, enhancing resilience, team management, and problem-solving skills in high-pressure environments

Professional with four years of experience in teaching children and adults, capable of adapting to different work environments. Skilled in analyzing information, team management, and handling large groups.

Professional Summary

Administrative and Executive Assistant with experience supporting senior leadership through efficient calendar management, operational coordination, and strategic administrative support. Skilled in handling communications, organizing workflows, tracking tasks, and ensuring day-to-day operations run smoothly in fast-paced environments.

Known for strong analytical thinking, clear written communication, attention to detail, and the ability to work independently in remote settings. I adapt quickly, prioritize effectively, and bring structure to complex or disorganized processes. I have experience supporting decision-making by preparing key information, following up on action items, and maintaining operational continuity.

Seeking a remote role where reliability, organization, and critical thinking are valued, and where I can contribute to team efficiency and executive productivity.

Customer-focused sales and operations professional with over three years of experience supporting U.S. and U.K. clients in high-volume, performance-driven environments. Skilled in outbound and inbound calling, appointment setting, objection handling, and CRM management. Known for being disciplined, coachable, and results-oriented, with a strong ability to build trust quickly and follow structured processes. Motivated by growth, performance-based compensation, and continuous improvement

Versatile bilingual, creative copywriter with 10+ years of experience in the world of advertising, from Caracas, Venezuela. With great communication skills, analytical thinking, creativity, and the tendency to figure out how to create systems that ease the workload. Merging artistry, wittiness, and creativity to conceptualize campaigns and strategies to deliver engaging end products. For both traditional and social media. With key roles, both developing and directing campaigns and strategies, for big and small companies at a national level and overseas. Along with it, he has also done content writing, blog entries, social media grids, press releases, newsletters, radio scripts, and text for mailings. Furthermore, with a background in illustration and art, it has created storyboards for commercials, for 2 animation videos, and illustrations for flyers, merch, and infographics. An avid learner who will always look forward to understanding and exploring new things, which will help him grow and make the client happy with the result.

Adaptable professional known for mastering new technologies quickly and driving team success. I combine rapid learning with collaborative problem-solving to deliver consistent results in dynamic environments

A bilingual (English/Spanish), driven professional with a successful track record in sales and administrative support. I combine strong communication and interpersonal skills with a mature work ethic, resilience, and a keen attention to detail. My experience has taught me how to effectively manage priorities, connect with customers, and support team goals. I am eager to leverage my skills and fresh perspective in a challenging new role.

Detail-oriented virtual and administrative assistant with 6+ years of experience focusing on claims management, properties, customer service, and personnel recruitment. Demonstrated success in processing and settling claims, enhancing client satisfaction, and streamlining administrative processes. Highly skilled in communication, negotiation, and organizational tools, excelling in dynamic and remote work environments. Able to adapt to almost any environment.