Bilingual Industrial Engineer with 10+ years of proven success in Property Management, Real Estate Operations, and Maintenance Coordination. Skilled in tenant relations, vendor management, budget administration, contract negotiation, and CRM systems (AppFolio, DoorLoop, kvCORE, Skyslope, and GoHighLevel). Adept at leading property management teams, optimizing occupancy rates, and implementing operational best practices to enhance property value and client satisfaction.

I am a highly motivated professional known for my dedication to fairness, competitiveness and responsibility in my work performance. I have exceptional interpersonal relationship and management skills, coupled with strong analytical and leadership abilities. Mean values as competitive, outstanding and fair person makes me a good candidate for this kind of position

I’m a detail-oriented professional with experience in real estate research, lead generation, and financial analysis. I’m passionate about working in roles that involve organization, problem-solving, and proactive decision-making. My skills include market research, running comparative analyses, and managing multiple tasks efficiently. I’m always eager to learn and grow in areas like project coordination and financial strategy. Outside of work, I enjoy exploring new hobbies and challenges, and I’m currently learning more about real estate investment opportunities. Fun fact: I love trying out new smoothie recipes in my free time!

I’m a detail oriented and proactive professional with experience supporting operations, leadership teams, and fast-paced environments. I thrive on organization, clear communication, and finding ways to make processes run more smoothly. I like to take ownership for my work, enjoy collaborating with others, taking initiative, and bringing a positive, reliable presence to every role I take on. I am always eager to learn, grow and contribute in meaningful ways that make a real impact. I'm from Bolivia but moved to Argentina 2 years ago. I refuse to give up on my WhatsApp number, so in case you want to reach there the number is +59172202027.

Bilingual Operation & Maintenance Electromechanical Technologist, graduated from Unidades Tecnológicas de Santander, with over 5 years of experience in the Oil & Gas sector within a multinational environment Possess strong expertise in maintaining surface and Downhole tools for testing services, adhering to strict quality controls and company standards.

Additionally, I have over 2 years of experience in BPO companies, primarily in customer service for multicultural clients in English. I am focused on maintaining high-quality standards and achieving KPIs set by the companies.

Sales and customer success professional with nearly 4 years of experience working remotely with U.S.-based clients. Strong background in consultative sales, lead qualification, cross-selling, and client retention within SaaS and service-based environments. Experienced in KPI-driven roles, handling inbound and outbound interactions in English, and contributing to revenue growth while maintaining high customer satisfaction.

I am an International Relations professional with experience supporting business operations, financial reporting, and data analysis in cross-border environments across Latin America and Europe. I have strong analytical skills in Advanced Excel and growing expertise in Power BI, with hands-on experience in KPI tracking, budget monitoring, cash-flow follow-up, and operational reporting for SMEs and international projects. I thrive in fast-paced, multicultural settings, enjoy bringing structure to processes, and supporting data-driven decision-making. As a fun fact, I balance my analytical side with a strong interest in understanding people, cultures, and how organizations truly work beyond the numbers.

Legal Administrative Assistant and Intake Specialist with 5+ years of experience supporting U.S. law firms in client intake, lead qualification, case screening, and sales-driven consultations. Proven ability to manage high-volume inbound and follow-up communications, accurately gather case facts, and convert qualified prospects into retained clients while maintaining empathy, professionalism, and confidentiality.

Strong background in legal intake, claims review, CRM management, quality assurance, and sales performance tracking, with hands-on experience working alongside attorneys to improve consultation readiness, documentation accuracy, and same-day sign-ups. Adept at handling sensitive legal matters, explaining legal processes in clear terms, and guiding clients through next steps with confidence.

Detail-oriented, results-driven professional with formal training in International Business and practical experience in legal operations, paralegal support, and intake sales, bringing a structured, compliance-focused approach to client care and revenue generation within fast-paced law firm environments.

Bilingual Customer Service and Retention Specialist with 2+ years in the BPO industry, experienced in US and UK markets. Former Team Supervisor at AT&T, skilled in leading teams, developing staff performance, and optimizing customer service. Proven expertise in retention strategies, customer support, and performance optimization, with a track record of improving client satisfaction and reducing churn. Strong communicator, results-driven, and team-oriented, passionate about delivering exceptional service and building long-term customer relationships

I have several years of experience working in customer-facing roles, primarily in customer service and customer success environments. I’ve supported clients through multiple channels, including phone, email, and chat, always focusing on delivering clear communication, fast resolutions, and a positive customer experience.

In my previous roles, I handled high volumes of inquiries, resolved complex issues, and followed up to ensure customer satisfaction. I’ve also worked with CRM tools such as Salesforce and HubSpot to document interactions, track cases, and manage workflows efficiently.

Additionally, I’ve collaborated closely with internal teams to escalate issues when needed and improve processes based on customer feedback. My background has helped me develop strong problem-solving skills, empathy, and the ability to remain calm and professional in fast-paced environments.

Overall, my experience aligns well with this role because I understand the importance of building trust with customers, meeting performance metrics, and contributing to a team-focused culture while consistently delivering high-quality support.

Yiniva Gomez Pinedo is a responsible and punctual individual with significant experience in bilingual positions ranging from teaching English to handling customer service and sales in various industries. Proven track record in improving customer interaction and handling complex tasks effectively.

I've worked in the real estate industry for 4 years, with investors, realtors, brokers and brokerage as well, and also property and lead management. My experience spans across several states, including Indiana, Texas, Florida, St louis, Ohio and Virginia. I've held various roles including lead manager, data entry specialist, lead qualifier and transaction coordinator, involving in streamlining processes, implementing new technologies, and expert in lead generation and management using various platforms.

Industrial Engineer with over six years of experience managing my own company, where I developed strong skills in administration, organization, and team coordination. Recognized for my responsibility, problem-solving, and ability to work under pressure, I bring proven experience in effective communication, conflict resolution, and decision-making. I am eager to contribute my administrative and management expertise to support organizational efficiency and growth.

A highly motivated professional with 4+ years of experience in translation and proofreading. I have a strong command of the English language (C2) and a keen eye for detail, with proven skills in data management, record keeping, and quality control. My experience includes utilizing MS Office and Google Workspace to organize workflows and ensure data integrity. I am eager to apply my skills in accuracy, adaptability, and problem-solving to contribute to a collaborative team and support strategic decision-making.

Team leader, with over 4 years of experience in the BPO industry, specializing in the optimization of administrative processes to improve operational efficiency.

Competent in data analysis, planning, and execution of strategic projects, adapted to the specific needs of the context. Skilled in the implementation and use of the Office package to develop programs aimed at achieving established objectives. Demonstrated ability in directing and motivating teams of up to 29 people, consistently achieving the set goals through the effective use of resources and soft skills.

Fun Facts

• I have been training in taekwondo for about 10 years now. During this time, I have earned my blue belt and had the honor of representing the Atlántico department in various competitions at the regional, departmental, and university levels.

• Throughout my journey, I have traveled across Colombia, where I have explored places like Bogotá, the capital, and other municipalities in Valle del Cauca. This experience has taught me how to adapt easily to different cultures and environments.

• There was a time when I became completely absorbed in K-dramas, which inspired me to learn Korean. Unfortunately, I found that there were not many resources in Spanish for studying the language, so all I managed to pick up was reading Hangul. This journey led me to focus on learning English instead, given the abundance of study materials available. Ironically, I now speak English, while I can only count from one to ten in Korean thanks to my taekwondo training.

  (I have fun testing my pronunciation on random paragraphs, and I often find myself pleasantly surprised when I get it right!)

• Lastly, I appeared in a short video that the company I currently work for published on its social media channels. Here’s the link if you would like to take a look: https://www.instagram.com/reel/DDKf7VSI9lJ/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==