We’re a dynamic and growing marketing agency dedicated to helping our clients achieve measurable success. Our team thrives on collaboration, attention to detail, and delivering exceptional results. We’re looking for a highly organized and proactive individual to join our team as a Client Success Associate / Project Manager.

Role Overview

As a Client Success Associate / Project Manager, you will play a critical role in ensuring our clients' needs are met with precision and excellence. You’ll be responsible for managing projects/team, maintaining client satisfaction, and serving as the bridge between our team and our valued clients.

Key Responsibilities

1. Project Management

Oversee the planning, execution, and delivery of client projects using project management tools.
Monitor project timelines, budgets, and deliverables to ensure goals are met.
Identify and resolve potential roadblocks to keep projects on track.

2. Client Success & Communication

Serve as a point of contact for assigned clients, ensuring clear and professional communication.
Proactively address client concerns, provide updates, and manage expectations.
Develop strong relationships with clients to foster trust and loyalty.

3. Team Collaboration

Collaborate with internal teams to ensure seamless execution of marketing campaigns and initiatives.
Communicate project goals, updates, and deliverables clearly to team members.
Advocate for client needs while maintaining alignment with agency goals.

Requirements

Must-Have Skills:

Strong attention to detail with proven experience in project management.
Proficiency with project management tools (e.g., Asana, Monday.com, Trello, or similar).
Excellent customer service and communication skills, both written and verbal.
Ability to work collaboratively with clients and internal teams.
Self-motivated and highly organized, with the ability to manage multiple projects simultaneously.

Preferred Qualifications:

Previous experience in a marketing or agency setting.
Familiarity with digital marketing strategies and campaigns.

About the company

Honest Agency