Job Title: Customer Service Specialist

Company: Stay Sol

Job Summary:

Stay Sol is seeking a dedicated and enthusiastic Customer Service Specialist to join our team. In this role, you will be the first point of contact for our guests and clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a seamless experience for our customers, contributing to our mission of delivering outstanding hospitality.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat.

• Provide accurate information about Stay Sol’s vacation rental properties, services, and policies.

• Assist guests with booking reservations, modifying existing reservations, and troubleshooting issues.

• Address and resolve customer complaints in a professional and timely manner.

• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.

• Maintain detailed and accurate records of customer interactions and transactions.

• Follow up with guests after their stay to gather feedback and ensure their experience met or exceeded expectations.

• Stay updated on company policies, promotions, and new property listings.

Qualifications:

• High school diploma or equivalent; a college degree in hospitality or a related field is preferred.

• Proven experience in customer service, preferably in the hospitality or vacation rental industry.

• Advanced English proficiency, both verbal and written, is required.

• Excellent communication skills, with the ability to articulate clearly and professionally.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

• Proficiency in using customer service software, booking systems, and MS Office applications.

• Flexibility to work weekends, holidays, and varying shifts as needed.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for growth and career advancement.

• A dynamic and supportive work environment.

• Training and development programs to enhance your skills.

About Stay Sol:

Stay Sol is a premier vacation rental management company dedicated to providing exceptional experiences for our guests. We pride ourselves on our commitment to quality, customer satisfaction, and innovative solutions in the hospitality industry. Join our team and be part of a company that values your contributions and fosters your professional growth.

Stay Sol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About the company

Stay Sol