REQUESTED EXPERIENCE TIER LEVEL: TBD

MIN. HOURS/WEEK: 20 hours (but it will increase in the future)

SHIFT TIME ZONE: EST

SHIFT HOURS: Flexible

SHIFT DAYS:  Monday to Friday

REPORTING TO/POC:  

Number of VAs: 1

GENDER PREFERENCE: N/A

LANGUAGES SPOKEN/PREFERENCE: English and Spanish

ACCENT PREFERENCE: neutral accent

REGION PREFERENCES: no preference

Job Title: Telehealth Virtual Assistant

Responsibilities:

Calling insurance panels daily to verify patients' eligibility for psychiatric  visits

Candidate responsibilities will include making, directing, and answering phone calls in a courteous manner. Scheduling patients, interacting with insurance companies, and general administrative duties (including writing blogs, drafting emails, and organizing and maintaining digital and paper files or records).

The ability to maintain confidentiality is essential

Excellent communicator (verbal and written)

Effective time management skills with the ability to prioritize effectively

Effective problem-solving and troubleshooting skills

Ability to escalate patient questions or concerns in a timely and professional manner.

Qualifications:

A candidate with excellent oral and written communication skills and proficiency in Excel and Microsoft Word.

Experience with credentialing healthcare providers with health insurance companies.

A candidate that will facilitate and ensure a warm and welcoming environment for patients, guests, and visitors from initial contact and provide a warm hand-off at departure.

A candidate with the ability to create a smooth operation of the office.

Strong English skills and ability to speak easily to patients.

Spanish speaking is a plus

A registered nurse would be an asset.

A mastery of the English language

Goal-oriented and initiative-taking with the ability to work well collaboratively

Commitment to ongoing training and development

Passion for helping others with mental health needs

Capacity to multitask while maintaining a professional and courteous demeanor

Possess a strong work ethic (Punctual, dependable, and possess a positive outlook)

Customer service-oriented and receptive to feedback